Manager, Security Operations Center (SOC)
Top Benefits
About the role
About Calian
At Calian, we help organizations overcome obstacles, manage risks, and drive progress. Since 1982, we’ve grown from a small consulting firm into a trusted global company across defence, space, health, nuclear energy, public safety, and government.
We create innovative solutions that tackle complex challenges and help organizations and communities stay resilient, informed, and connected. If you’re driven by purpose and energized by solving real-world challenges, we want you on our team.
Job Type: Full Time
Position Overview
The Manager, Managed Security Services (SOC) is responsible for the successful delivery of high-quality managed security services in alignment with Statements of Work (SOWs) and service level commitments. This role provides leadership, mentoring, and active coaching to SOC analysts while ensuring exceptional customer outcomes, operational efficiency, and continuous service improvement. The position blends strategic leadership with hands-on technical expertise across SIEM, EDR/XDR, and global security operations in a hybrid environment.
Responsibilities
Lead day-to-day operations of SOC analysts and oversee 24/7/365 monitoring, including MSSP relationships
Define, maintain, and improve SOC playbooks, runbooks, SOPs, triage procedures, and knowledge base content
Enforce and manage SLAs, KPIs, and OLAs (e.g., MTTD, MTTR, alert quality)
Supervise incident investigations, root cause analysis, and quality assurance reviews
Drive process improvement initiatives to enhance efficiency, scalability, and service value
Ensure accurate resource assignment, workload prioritization, and scheduling aligned to SOWs
Lead departmental and customer-facing meetings, delivering clear and effective communications
Build and maintain strong customer relationships, managing escalations as a trusted partner
Coach, mentor, and develop team members through structured feedback, QA assessments, and performance management
Recognize and reward behaviors that improve customer loyalty and team collaboration
Support new service launches, RFPs/RFQs, customer onboardings, and service performance improvements
Prepare executive-level reporting and briefings on investigations and service metrics
Represent the organization at industry events and begin establishing thought leadership
Qualifications
Bachelor’s degree in Computer Science, Information Security, Engineering, Information Systems, or equivalent experience
7+ years of cybersecurity experience in a SOC, MSSP, or client-focused security environment
2+ years leading cybersecurity projects or initiatives with measurable business impact
Demonstrated experience managing SOC teams, incident response programs, or MSSP operations
Expert knowledge of SIEM, SOAR, EDR/XDR, IDS/IPS, vulnerability management, and cloud security platforms
Familiarity with Azure and/or GCP security controls
Experience with MITRE ATT&CK, penetration testing methodologies, and incident response
Strong analytical, problem-solving, and communication skills
Experience preparing briefings for senior leadership and customer stakeholders
Additional Requirements
Security certifications preferred (e.g., SANS GIAC/GCIH, EC-Council, CompTIA, CISSP, CISM)
Experience with ELK Stack, Windows and *nix systems, and log analysis
Programming or scripting experience preferred
Willingness and demonstrated ability to adopt and effectively use AI tools
QA implementation and oversight experience
Ability to work in a hybrid environment and participate in on-call or escalation support as required
Compensation
Salary Range: $140,000-$150,000
Vacancy
We have 1 available position for this role.
AI Usage Disclosure
At Calian, we do not use Artificial Intelligence (AI) to screen or evaluate candidates. AI tools may support backend administrative tasks, but they do not influence hiring decisions. All evaluations and decisions are made by real people on our recruitment team and hiring managers. All applicants are reviewed and only those chosen for an interview will be contacted by our recruiting team.
How we hire
Our approach
Experience and accommodations
CV and cover letter tips
Interview tips
Our decision
Perks and benefits
Flexible work hours
Robust company-paid benefits
Generous time off package
A balanced approach to work and life
Stock purchase plan
RRSP program*
Work from home options
About Calian GNSS
Calian GNSS is a leading producer of high-performance GNSS antennas and related products that are focused on the requirements for precision and multi-constellational GNSS receivers. We offer a wide range of high-performance products in many formats to specifically address the requirements of most GNSS applications, including Globalstar and Iridium SATCOM. We pride ourselves in producing the very best antennas available in the mid-range market segment.
Calian GNSS also produces a comprehensive range of end-to-end telematics systems for the two way radio systems, most particularly for Motorola MOTOTRBO™ products, Tait DMR and P25 systems and Kenwood Nexedge™ products.
The Calian GNSS team is composed of seasoned professionals with a long history in GNSS antennas and RF product radio systems. Innovation is a core value in our corporate culture.
Tallysman was acquired by Calian Group Ltd. in September 2020.
Manager, Security Operations Center (SOC)
Top Benefits
About the role
About Calian
At Calian, we help organizations overcome obstacles, manage risks, and drive progress. Since 1982, we’ve grown from a small consulting firm into a trusted global company across defence, space, health, nuclear energy, public safety, and government.
We create innovative solutions that tackle complex challenges and help organizations and communities stay resilient, informed, and connected. If you’re driven by purpose and energized by solving real-world challenges, we want you on our team.
Job Type: Full Time
Position Overview
The Manager, Managed Security Services (SOC) is responsible for the successful delivery of high-quality managed security services in alignment with Statements of Work (SOWs) and service level commitments. This role provides leadership, mentoring, and active coaching to SOC analysts while ensuring exceptional customer outcomes, operational efficiency, and continuous service improvement. The position blends strategic leadership with hands-on technical expertise across SIEM, EDR/XDR, and global security operations in a hybrid environment.
Responsibilities
Lead day-to-day operations of SOC analysts and oversee 24/7/365 monitoring, including MSSP relationships
Define, maintain, and improve SOC playbooks, runbooks, SOPs, triage procedures, and knowledge base content
Enforce and manage SLAs, KPIs, and OLAs (e.g., MTTD, MTTR, alert quality)
Supervise incident investigations, root cause analysis, and quality assurance reviews
Drive process improvement initiatives to enhance efficiency, scalability, and service value
Ensure accurate resource assignment, workload prioritization, and scheduling aligned to SOWs
Lead departmental and customer-facing meetings, delivering clear and effective communications
Build and maintain strong customer relationships, managing escalations as a trusted partner
Coach, mentor, and develop team members through structured feedback, QA assessments, and performance management
Recognize and reward behaviors that improve customer loyalty and team collaboration
Support new service launches, RFPs/RFQs, customer onboardings, and service performance improvements
Prepare executive-level reporting and briefings on investigations and service metrics
Represent the organization at industry events and begin establishing thought leadership
Qualifications
Bachelor’s degree in Computer Science, Information Security, Engineering, Information Systems, or equivalent experience
7+ years of cybersecurity experience in a SOC, MSSP, or client-focused security environment
2+ years leading cybersecurity projects or initiatives with measurable business impact
Demonstrated experience managing SOC teams, incident response programs, or MSSP operations
Expert knowledge of SIEM, SOAR, EDR/XDR, IDS/IPS, vulnerability management, and cloud security platforms
Familiarity with Azure and/or GCP security controls
Experience with MITRE ATT&CK, penetration testing methodologies, and incident response
Strong analytical, problem-solving, and communication skills
Experience preparing briefings for senior leadership and customer stakeholders
Additional Requirements
Security certifications preferred (e.g., SANS GIAC/GCIH, EC-Council, CompTIA, CISSP, CISM)
Experience with ELK Stack, Windows and *nix systems, and log analysis
Programming or scripting experience preferred
Willingness and demonstrated ability to adopt and effectively use AI tools
QA implementation and oversight experience
Ability to work in a hybrid environment and participate in on-call or escalation support as required
Compensation
Salary Range: $140,000-$150,000
Vacancy
We have 1 available position for this role.
AI Usage Disclosure
At Calian, we do not use Artificial Intelligence (AI) to screen or evaluate candidates. AI tools may support backend administrative tasks, but they do not influence hiring decisions. All evaluations and decisions are made by real people on our recruitment team and hiring managers. All applicants are reviewed and only those chosen for an interview will be contacted by our recruiting team.
How we hire
Our approach
Experience and accommodations
CV and cover letter tips
Interview tips
Our decision
Perks and benefits
Flexible work hours
Robust company-paid benefits
Generous time off package
A balanced approach to work and life
Stock purchase plan
RRSP program*
Work from home options
About Calian GNSS
Calian GNSS is a leading producer of high-performance GNSS antennas and related products that are focused on the requirements for precision and multi-constellational GNSS receivers. We offer a wide range of high-performance products in many formats to specifically address the requirements of most GNSS applications, including Globalstar and Iridium SATCOM. We pride ourselves in producing the very best antennas available in the mid-range market segment.
Calian GNSS also produces a comprehensive range of end-to-end telematics systems for the two way radio systems, most particularly for Motorola MOTOTRBO™ products, Tait DMR and P25 systems and Kenwood Nexedge™ products.
The Calian GNSS team is composed of seasoned professionals with a long history in GNSS antennas and RF product radio systems. Innovation is a core value in our corporate culture.
Tallysman was acquired by Calian Group Ltd. in September 2020.