About the role
Bilingual IT Helpdesk Agent Tier 1
Permanent - Full Time - Remote Opportunity
At Lifemark, we’re more than a healthcare company — we’re a movement. With clinics across Canada, we’re leading the way in injury recovery, patient care, and prevention. Our teams are united by one purpose: “Movement to a Better Life.”
When you join us, you’re not just taking on a job — you’re becoming part of a mission-driven, people-first culture where your leadership helps communities thrive.
The Opportunity: Bring your difference. Make a difference.
We're looking for a Bilingual Helpdesk Agent Tier 1 to work remotely supporting our employees across the country with incoming ticket requests. Reporting to the Senior Helpdesk Manager, you'll have the ability to be part of an extremely collaborative work environment and provide exceptional client service.
Primary Responsibilities:
- Daily management of helpdesk tickets and level I support requests
- Communicate effectively with users, internal teams, and potentially external vendors to coordinate solutions.
- Provide clear and concise instructions to users, ensuring their satisfaction and understanding of solutions
- Identify and escalate complex or unresolved issues to the appropriate level of technical support
- Manage recommendation and obtain approvals for procurement of IT equipment and software
- Diagnose and resolve technical problems related to software applications
Requirements:
- Must be fluently bilingual in French and English as this role will have interactions at a National Scale
- Excellent time management skills
- Strong verbal and written communication skills to explain technical issues to non-technical users.
- Ability to handle customer inquiries with patience and professionalism.
- Work with different divisions understanding their needs
- Set clear expectations and define key performance indicators for self
- Work within a team environment providing insight when appropriate
- Ability to work with minimal supervision
- Knowledge of Microsoft Windows operating systems and MS Office 2016/2019/O365
- Understanding of remote management tools and techniques
- Experience with Microsoft Active Directory
- Working knowledge of CRM applications such as SalesForce, Zendesk, Service NOW
- Previous Medium to Large Enterprise Customer Service experience
- Previous experience in IT support, Call Centre and/or Ticketing tool environment is required
- Hours of Operation Monday to Friday 7AM – 8PM EST set 8 hour shifts/40 hours/week as per business needs
Inclusion
We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.
Accommodation
Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at Talentatlifemark.ca
About Lifemark Health Group
We are a proudly Canadian healthcare company, providing diversified healthcare services across the country.
We have over 20 years of experience providing personal rehab services, independent medical assessments, seniors’ wellness and employer health and wellness programs. Our foundation is rooted in the strength of our healthcare professionals, who are leaders in their fields.
We offer a number of rehabilitation programs and assessment services that are accredited by CARF International, an achievement that signals our commitment to high-quality services.
Whether you’re a recent graduate just starting out on your career path or an experienced professional looking for a new opportunity, your journey to a better work life starts with Lifemark.
We foster innovative thinking, invest in your career development so that you can provide the best care for others, support your personal health and wellness with a comprehensive rewards package and strive to make an impact in the over 200 communities across Canada where we live and work.
Our award-winning workplace was recognized by The Globe and Mail and Morneau Shepell as one of 75 Employee Recommended Workplaces in Canada for 2018 and 2019 and by Waterstone Human Capital as one of Canada's Most Admired Corporate Cultures for 2019.
You belong here. Join our team!
About the role
Bilingual IT Helpdesk Agent Tier 1
Permanent - Full Time - Remote Opportunity
At Lifemark, we’re more than a healthcare company — we’re a movement. With clinics across Canada, we’re leading the way in injury recovery, patient care, and prevention. Our teams are united by one purpose: “Movement to a Better Life.”
When you join us, you’re not just taking on a job — you’re becoming part of a mission-driven, people-first culture where your leadership helps communities thrive.
The Opportunity: Bring your difference. Make a difference.
We're looking for a Bilingual Helpdesk Agent Tier 1 to work remotely supporting our employees across the country with incoming ticket requests. Reporting to the Senior Helpdesk Manager, you'll have the ability to be part of an extremely collaborative work environment and provide exceptional client service.
Primary Responsibilities:
- Daily management of helpdesk tickets and level I support requests
- Communicate effectively with users, internal teams, and potentially external vendors to coordinate solutions.
- Provide clear and concise instructions to users, ensuring their satisfaction and understanding of solutions
- Identify and escalate complex or unresolved issues to the appropriate level of technical support
- Manage recommendation and obtain approvals for procurement of IT equipment and software
- Diagnose and resolve technical problems related to software applications
Requirements:
- Must be fluently bilingual in French and English as this role will have interactions at a National Scale
- Excellent time management skills
- Strong verbal and written communication skills to explain technical issues to non-technical users.
- Ability to handle customer inquiries with patience and professionalism.
- Work with different divisions understanding their needs
- Set clear expectations and define key performance indicators for self
- Work within a team environment providing insight when appropriate
- Ability to work with minimal supervision
- Knowledge of Microsoft Windows operating systems and MS Office 2016/2019/O365
- Understanding of remote management tools and techniques
- Experience with Microsoft Active Directory
- Working knowledge of CRM applications such as SalesForce, Zendesk, Service NOW
- Previous Medium to Large Enterprise Customer Service experience
- Previous experience in IT support, Call Centre and/or Ticketing tool environment is required
- Hours of Operation Monday to Friday 7AM – 8PM EST set 8 hour shifts/40 hours/week as per business needs
Inclusion
We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.
Accommodation
Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at Talentatlifemark.ca
About Lifemark Health Group
We are a proudly Canadian healthcare company, providing diversified healthcare services across the country.
We have over 20 years of experience providing personal rehab services, independent medical assessments, seniors’ wellness and employer health and wellness programs. Our foundation is rooted in the strength of our healthcare professionals, who are leaders in their fields.
We offer a number of rehabilitation programs and assessment services that are accredited by CARF International, an achievement that signals our commitment to high-quality services.
Whether you’re a recent graduate just starting out on your career path or an experienced professional looking for a new opportunity, your journey to a better work life starts with Lifemark.
We foster innovative thinking, invest in your career development so that you can provide the best care for others, support your personal health and wellness with a comprehensive rewards package and strive to make an impact in the over 200 communities across Canada where we live and work.
Our award-winning workplace was recognized by The Globe and Mail and Morneau Shepell as one of 75 Employee Recommended Workplaces in Canada for 2018 and 2019 and by Waterstone Human Capital as one of Canada's Most Admired Corporate Cultures for 2019.
You belong here. Join our team!