Employee Experience Manager (L'OCA)
About the role
This leadership role is tasked with driving excellence in Employee Experience (EX), and requires the agility and flexibility to work effectively across L’OCA’s many departments and business lines, while keeping in mind the big picture and the consistency of the L’OCA brand. The right candidate will bring a customer-focused perspective, along with a passion for learning and training, a strong background in analysis and strategic planning, a demonstrated ability to inspire and motivate teams and excellent communication skills. Experience working in the restaurant and grocery industry is a significant asset.
Key Responsibilities
- Work across teams and departments to identify gaps and opportunities, and to develop and implement strategies that improve employee experience.
- Analyze EX metrics such as employee feedback surveys, focus groups, turnover rates and internal mobility, identifying areas for improvement and opportunities to better the employee journey, from recruitment to exit interview, creating higher levels of employee engagement and productivity.
- Work closely with General Managers to design and deliver training programs that align with both business goals and L’OCA’s brand, empowering our employees to wow and delight customers through adventures in food.
- Establish a leadership development pathway focused on Team Leads, providing them with the learning materials, tools and mentorship opportunities to succeed.
- Champion the adoption of new tools and technologies that contribute to documentation, training and process improvements.
- Create programs to boost employee morale, wellbeing and sense of community.
Why Join L’OCA Quality Market?
- Dive into a supportive environment built on the principles of Quality, Scratch, Theatre, Service, and Love.
- Be part of a brand that's more than just a store - we're a community that respects, values, and grows together.
- Engage in exciting training programs, expanding your horizons.
- Enjoy competitive perks and a fantastic work atmosphere.
L’OCA Quality Market is an emerging specialty grocer and gourmet food retailer in Canada whose purpose is to “Spread the Love” by delivering a world-class food experience. Our core values are Quality, Scratch, Theatre, Service, and Love. Each location is comprised of a full artisanal market experience, including full-service restaurant(s), where traditional artisanal craftsmanship and service on the front end meets new world technology and innovation on the back end. A revolutionary purchasing and org structure, supported by custom technology, allows us to leverage efficiency across the business unit to drive scratch perishable production, massive prepared foods selection, full carcass meat programs, and world class service in a cost-effective format. There is also a special place in our hearts for quality local and Canadian products and we aim to deliver positive change to the food chain through a focus on local sourcing and private label partnerships. We are currently laying the groundwork for a national chain focused initially on western Canada. Our first location is 48k square feet, and located in Sherwood Park, Alberta.
Employee Experience Manager (L'OCA)
About the role
This leadership role is tasked with driving excellence in Employee Experience (EX), and requires the agility and flexibility to work effectively across L’OCA’s many departments and business lines, while keeping in mind the big picture and the consistency of the L’OCA brand. The right candidate will bring a customer-focused perspective, along with a passion for learning and training, a strong background in analysis and strategic planning, a demonstrated ability to inspire and motivate teams and excellent communication skills. Experience working in the restaurant and grocery industry is a significant asset.
Key Responsibilities
- Work across teams and departments to identify gaps and opportunities, and to develop and implement strategies that improve employee experience.
- Analyze EX metrics such as employee feedback surveys, focus groups, turnover rates and internal mobility, identifying areas for improvement and opportunities to better the employee journey, from recruitment to exit interview, creating higher levels of employee engagement and productivity.
- Work closely with General Managers to design and deliver training programs that align with both business goals and L’OCA’s brand, empowering our employees to wow and delight customers through adventures in food.
- Establish a leadership development pathway focused on Team Leads, providing them with the learning materials, tools and mentorship opportunities to succeed.
- Champion the adoption of new tools and technologies that contribute to documentation, training and process improvements.
- Create programs to boost employee morale, wellbeing and sense of community.
Why Join L’OCA Quality Market?
- Dive into a supportive environment built on the principles of Quality, Scratch, Theatre, Service, and Love.
- Be part of a brand that's more than just a store - we're a community that respects, values, and grows together.
- Engage in exciting training programs, expanding your horizons.
- Enjoy competitive perks and a fantastic work atmosphere.
L’OCA Quality Market is an emerging specialty grocer and gourmet food retailer in Canada whose purpose is to “Spread the Love” by delivering a world-class food experience. Our core values are Quality, Scratch, Theatre, Service, and Love. Each location is comprised of a full artisanal market experience, including full-service restaurant(s), where traditional artisanal craftsmanship and service on the front end meets new world technology and innovation on the back end. A revolutionary purchasing and org structure, supported by custom technology, allows us to leverage efficiency across the business unit to drive scratch perishable production, massive prepared foods selection, full carcass meat programs, and world class service in a cost-effective format. There is also a special place in our hearts for quality local and Canadian products and we aim to deliver positive change to the food chain through a focus on local sourcing and private label partnerships. We are currently laying the groundwork for a national chain focused initially on western Canada. Our first location is 48k square feet, and located in Sherwood Park, Alberta.