Top Benefits
About the role
Job Description
What is the opportunity?
To provide the level of expertise required to implement, support and maintain all services under the mandate of the Production Mainframe Services team, and to strive for the highest possible productions systems availability in support of our dependent clients and businesses.
What will you do?
- Plan and execute weekend maintenance to provide minimal disruption to the production environment.
- Follow established Service Now guidelines for implementing change into the Production environment.
- Provide the necessary support to ensure the highest level of service for all online systems.
- Responsible for ensuring day to day problems of a technical nature within the mainframe systems are dealt with quickly and efficiently or otherwise escalated to the appropriate areas within Technology and Operations.
- Responsible for following up on all outstanding problems to reduce the possibilities of future service outages and/or interruption, degradation.
- Responsible for the seamless implementation of all hardware and software changes.
- Deal with hardware engineers to ensure prompt follow up on problems and preventive maintenance requirements.
- Works in conjunction with the Systems Managed Storage area of Global Hosting Services to ensure disk resources are allocated in a cost-efficient manner.
- 24/7 shift work on rotational basis.
What do you need to succeed?
Must have:
- Operational/technical experience with IBM mainframe servers.
- Post-secondary education or equivalent experience.
- Experience with incident resolution, problem management and change management.
- Effective written and verbal communication skills.
- Organized and detail oriented.
** Nice to have:**
- Ability to code in the REXX programming.
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
- Leaders who support your development through coaching and managing opportunities.
- Ability to make a difference and lasting impact.
- Work in a dynamic, collaborative, progressive, and high-performing team.
- Opportunities to do challenging work as part of a global team.
#LI-POST
#TECH PJ
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
Top Benefits
About the role
Job Description
What is the opportunity?
To provide the level of expertise required to implement, support and maintain all services under the mandate of the Production Mainframe Services team, and to strive for the highest possible productions systems availability in support of our dependent clients and businesses.
What will you do?
- Plan and execute weekend maintenance to provide minimal disruption to the production environment.
- Follow established Service Now guidelines for implementing change into the Production environment.
- Provide the necessary support to ensure the highest level of service for all online systems.
- Responsible for ensuring day to day problems of a technical nature within the mainframe systems are dealt with quickly and efficiently or otherwise escalated to the appropriate areas within Technology and Operations.
- Responsible for following up on all outstanding problems to reduce the possibilities of future service outages and/or interruption, degradation.
- Responsible for the seamless implementation of all hardware and software changes.
- Deal with hardware engineers to ensure prompt follow up on problems and preventive maintenance requirements.
- Works in conjunction with the Systems Managed Storage area of Global Hosting Services to ensure disk resources are allocated in a cost-efficient manner.
- 24/7 shift work on rotational basis.
What do you need to succeed?
Must have:
- Operational/technical experience with IBM mainframe servers.
- Post-secondary education or equivalent experience.
- Experience with incident resolution, problem management and change management.
- Effective written and verbal communication skills.
- Organized and detail oriented.
** Nice to have:**
- Ability to code in the REXX programming.
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
- Leaders who support your development through coaching and managing opportunities.
- Ability to make a difference and lasting impact.
- Work in a dynamic, collaborative, progressive, and high-performing team.
- Opportunities to do challenging work as part of a global team.
#LI-POST
#TECH PJ
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.