About The Body Shop

The Body Shop is a global beauty brand committed to ethical, sustainable, and cruelty‑free products. With a strong heritage in activism and community trade partnerships, we strive to make a positive impact on people and the planet while delivering high‑quality skincare, body care, and cosmetics. As part of our mission-driven organization, every role contributes to creating a more sustainable and socially responsible beauty industry.

Job Purpose

As a Supply Chain Coordinator at The Body Shop Canada, you will play a vital role in the day-to-day operations of our supply chain and inventory management functions. You will support key processes related to inventory accuracy, vendor coordination, international freight, and third-party logistics (3PL) to ensure timely and accurate product movement across our supply chain.

Key Responsibilities:

Wholesale Order Management (Amazon, Shoppers Drug Mart and Other)

• Manage end-to-end wholesale orderlifecyclesusing ERP systems from order entry throughfulfillment,invoicing.
• Coordinate cross-functionally withSupplyChainand customerto ensureaccurateorder processing, inventory allocation, pricing validation, and on-time delivery for wholesale accounts.
• Analyze order flow, backorders, and fulfillment metrics toidentifyprocess improvements, reduce errors, andoptimizeoperational efficiency.
• Manage inventory replenishment and restock planning through Amazon Seller Central, including FBA shipment creation, forecasting, reconciliation of inbound shipments, and resolution of inventory discrepancies.
• Process and manage wholesale purchase orders for Shoppers Drug Mart through SPS Commerce, including PO acknowledgment, ASN creation, invoicing, compliance validation, and chargeback resolution.
• Support coordination ofweekly retail replenishment and allocation activities, ensuringaccurateandtimelyproduct distribution to stores. Monitor and analyze key performance indicators (KPIs) including in-stock performance, order fulfillment rates, and inventory turnover tomaintainoptimalinventory levels and supportsales objectives.

Logistics & Freight Forwarding

• Inbound:Create and manage inbound container records, ensuringaccuratedocumentation, tracking, and on-time delivery.

• Customs & Compliance: Support customs clearance by preparing and verifying documentation for international shipments, ensuring compliance with Canadian import regulations.

• Freight Forwarding Coordination: Liaise with freight forwarders to manage shipping schedules, booking accuracy, and delivery timelines.

• Vendor Invoice Auditing:Review vendor invoices against purchase orders and shipment records to ensure billing accuracy. Escalate discrepancies for resolution.

• Third-Party Logistics (3PL) Support:Coordinate with 3PL partners tomonitorstock levels, track shipments, and resolve warehouse issues related to storage or fulfillment.

• Vendor Shipment Discrepancy Management: Investigate and resolve discrepancies between vendor shipment documents and physical inventory received.

• Prepare and distribute daily reports on in-transit orders and shipment volumes, whilemonitoringand tracking on-time delivery performance for LTL and courier shipments.

• Monitor Shopify to ensure thetimelyreceipt and processing of incoming orders and provide ongoing support to store locations as needed.

• Store Shipment Discrepancy Resolution: Collaborate with retail locations andlogisticsteams toidentifyand correct store shipment variances.

Qualifications & Skills:

• Post-secondary education in Supply Chain, Logistics, Business Administration, ora related field.
• 2–3 years of experience in supply chain(wholesale order management)or inventory coordination, preferably in retail or consumer goods.
• Strong understanding of supply chain processes,import/export compliance, and inventory systems.
• ProficientinBrightpearl, Inventory Planner,Shopify,Microsoft Excel, and other ERP systems (e.g., SAP, Oracle).
• Experience working withlogisticsplatforms and 3PL systems.
• Strong attention to detail with analytical and problem-solving skills.
• Excellent communication and collaboration abilities with internal teams and external partners.

###Our Commitment to Inclusion & Accessibility

The Body Shop is an equal opportunity employer and encourages applications from all qualified individuals, including those from equity‑deserving communities. Accommodations are available upon request throughout the recruitment and selection process; candidates selected to participate will be consulted to ensure accommodations are provided in a manner that respects their accessibility needs. We thank all applicants for their interest; however, only those selected for an interview will be contacted.