Client Support Services Specialist – 6 months contract
About the role
In a changing world, unprecedented challenges require unmatched talent. Join one of Montreal’s Top Employers in 2024. We are a dynamic and growing organization having its main establishment located in downtown Montreal and part of a leading international banking institution fully committed to building a more sustainable future. Note that the position may be in the Canadian Branch of BNP Paribas or in one of its subsidiaries based in Montreal.
The position at a glance The USD Clearing & Payment middle office function is performed by Client Support Services (CSS), which is a group reporting into Payment & Clearing Solutions (PCS). CSS is responsible for the management of Risks, Client reporting and analytics as well as supporting Network Clearing North America (NCNA) and Product Management by ensuring full transparency of limits, funding and operations bookings.
Its core responsibilities are as follows:
- Proactive monitoring and support to US dollar clearing client base.
- Credit, funding and transaction limit management and oversight.
- Managing Client’s reporting and analytics.
- Act as liaison between the back office and client/front office as applicable
In detail Responsibilities:
- Serve as main contact point for the network and help resolve all issues related to the USD/CAD clearing business.
- Support the overall day to day business relationships of BNPP Network USD and CAD Network Clearing Clients at an account level.
- Coordinate with various stakeholders in the business as required.
- Drive processing efficiency by improving the overall USD straight through processing rate over 95% at the client level.
- Drive customer satisfaction by working closely with our clients to improve the service provided to them.
- Escalate service level inquiries as appropriate.
- Oversee key control processes with respect to billing, risk and management reporting, at client level.
- Hold regular ongoing dialogue with NCNA, PCS and other stakeholders to ensure we maintain excellent level of service to the network.
- Review and analyze reports related to client’s activities i.e. wire transfers, and non-payment SWIFT messages.
- Recommend and monitor KPI’s making sure that SLA’s/turnaround times are being met.
- Make recommendations for procedural changes where deemed necessary.
- Analyze various control reports and make recommendations for efficiency gains
- Keep abreast of changes both reporting and operational to meet/enhance the demands of our clients.
- Interpret, manipulate and analyze data to produce meaningful dashboards keeping in mind the mission statement of CSS, i.e. improve client experience.
- Work closely with the development teams to create and implement suite of quality Management reporting.
- Work with stakeholders to understand their data and how it can best be leveraged to meet client’s requirements.
- Provide additional insights into data trends through analysing and understanding the patterns within the various data sets.
- Investigate issues, determining root causes and obtaining resolution.
- Assist in preparation of Monthly/Quarterly Dashboards/Cockpits.
- Make direct contribution to BNPP operational permanent control framework.
The Strengths And Skills That Will Help You Succeed.
- 2 years of banking experience and in Correspondent Banking, Payment Operations and/or Cash Management Product within a major bank active in USD Clearing
- Knowledgeable of International wires transfers, SWIFT and local clearing systems.
- Knowledgeable of Funds Transfer operations as well as the rules and regulations which govern it.
- Highly effective communicator, written and oral, with good interpersonal skills
- Knowledge of the English is required.
- Excellent attention to detail and accuracy.
- The candidate must possess knowledge of analytical reporting with a strong background in MS Word, MS Excel, Outlook and Power Point.
- Knowledgeable of Data/Report analysis.
- Self-motivated and ability to multi-task in a high-volume and fast-paced environment with precision.
- Ability to work in a highly autonomous team environment with minimal supervision.
- Strong:
- Organization skills
- Analytical Skills
- Critical thinking
- Customer service skills
- Resourcefulness and creativity
Given the vast majority of our clients, both internal and external, are based outside of Quebec and Canada, specific language requirements may apply. Knowledge of the English is required.
What You Need To Know
- We will review candidates as they apply, so don’t wait to submit your application;
- BNP Paribas is committed to accessibility and inclusion. During the recruitment process, accommodation needs are available at all times for candidates. You will have the chance to make a request for an accommodation during your application.
- You must be legally eligible to work in the Greater Montreal area and, if applicable, hold a valid work or study permit. Physical presence in BNP Paribas’ office(s) is an essential function of this position;
Diversity, Equity and Inclusion (DE&I) at the heart of our commitments At BNP Paribas all employees are on an equal footing allowing us to create a work environment that values and respects people for their talents, skills and competences.
BNP Paribas recruits, employs, trains, compensates and promotes regardless of race, religion, colour, national origin, sex, disability, age, and other protected status (Employment Equity Act and Canadian Human Right Act).
To learn more about our DE&I commitments, click here
About Us BNP Paribas is the top bank in the European Union and a major international banking establishment. Present in 63 countries, with more than 180,000 employees, the bank holds key positions in several areas of banking and financial services.
BNP Paribas’ mission is to contribute to a responsible and sustainable economy by financing and advising its clients according to the highest ethical standards, while striving to respond to essential concerns in terms of the environment, regional development and social inclusion.
Since 1961, BNP Paribas has supported large Canadian companies and institutions in their business development by offering a full range of specialized financial services and investment products.
With over 1,400 employees, BNP Paribas in Canada continues to attract experts from diverse fields as well as ambitious young talent from around the world. We are proud to offer our employees a rewarding and international workplace where they can build their professional careers by honing their skills, meeting challenges and enriching their knowledge of the financial industry.
Our certifications and partnerships
- Montreal’s Top Employers 2024
- Canada’s Best Diversity Employers 2024
- Women in Governance – Parity certified – Platinum certification
- Pride at Work Canada
- Rainbow Accreditation issued by Canada’s LGBT+ Chamber of Commerce (CGLCC)
- Part of Les Affaires top 300 companies in Quebec
- Synclusiv
- Ready, Willing and Able
- Autisme sans Limites
- LinkedIn Top Companies 2024
Do you want to discover other BNP Paribas offers in Canada? Click here: BNP Paribas in Canada Our job offers
** Only selected applications that meet the requirements of the role will be contacted **
About BNP Paribas
BNP Paribas is a leading bank in Europe with an international reach. It has a presence in 65 countries, with more than 190,000 employees, including more than 145,000 in Europe. BNP Paribas holds leading positions in its three major operating divisions:
⚆ Commercial, Personal Banking & Services for all the Group’s retail banking networks and several specialised businesses, including BNP Paribas Personal Finance and Arval; ⚆ Investment & Protection Services for savings, investment and protection solutions; ⚆ Corporate & Institutional Banking, which is focused on corporate and institutional clients.
The Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realise their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, the Group has four domestic markets (Belgium, France, Italy and Luxembourg) and BNP Paribas Personal Finance is the European leader in consumer lending. BNP Paribas is rolling out its integrated retail-banking model in Mediterranean countries, in Turkey, in Eastern Europe and a large network in the western part of the United States. In its Corporate & Institutional Banking and Investment & Protection Services activities, BNP Paribas also enjoys top positions in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific.
To learn more about our social media terms and Data Protection Notice: https://group.bnpparibas/en/data-protection
Client Support Services Specialist – 6 months contract
About the role
In a changing world, unprecedented challenges require unmatched talent. Join one of Montreal’s Top Employers in 2024. We are a dynamic and growing organization having its main establishment located in downtown Montreal and part of a leading international banking institution fully committed to building a more sustainable future. Note that the position may be in the Canadian Branch of BNP Paribas or in one of its subsidiaries based in Montreal.
The position at a glance The USD Clearing & Payment middle office function is performed by Client Support Services (CSS), which is a group reporting into Payment & Clearing Solutions (PCS). CSS is responsible for the management of Risks, Client reporting and analytics as well as supporting Network Clearing North America (NCNA) and Product Management by ensuring full transparency of limits, funding and operations bookings.
Its core responsibilities are as follows:
- Proactive monitoring and support to US dollar clearing client base.
- Credit, funding and transaction limit management and oversight.
- Managing Client’s reporting and analytics.
- Act as liaison between the back office and client/front office as applicable
In detail Responsibilities:
- Serve as main contact point for the network and help resolve all issues related to the USD/CAD clearing business.
- Support the overall day to day business relationships of BNPP Network USD and CAD Network Clearing Clients at an account level.
- Coordinate with various stakeholders in the business as required.
- Drive processing efficiency by improving the overall USD straight through processing rate over 95% at the client level.
- Drive customer satisfaction by working closely with our clients to improve the service provided to them.
- Escalate service level inquiries as appropriate.
- Oversee key control processes with respect to billing, risk and management reporting, at client level.
- Hold regular ongoing dialogue with NCNA, PCS and other stakeholders to ensure we maintain excellent level of service to the network.
- Review and analyze reports related to client’s activities i.e. wire transfers, and non-payment SWIFT messages.
- Recommend and monitor KPI’s making sure that SLA’s/turnaround times are being met.
- Make recommendations for procedural changes where deemed necessary.
- Analyze various control reports and make recommendations for efficiency gains
- Keep abreast of changes both reporting and operational to meet/enhance the demands of our clients.
- Interpret, manipulate and analyze data to produce meaningful dashboards keeping in mind the mission statement of CSS, i.e. improve client experience.
- Work closely with the development teams to create and implement suite of quality Management reporting.
- Work with stakeholders to understand their data and how it can best be leveraged to meet client’s requirements.
- Provide additional insights into data trends through analysing and understanding the patterns within the various data sets.
- Investigate issues, determining root causes and obtaining resolution.
- Assist in preparation of Monthly/Quarterly Dashboards/Cockpits.
- Make direct contribution to BNPP operational permanent control framework.
The Strengths And Skills That Will Help You Succeed.
- 2 years of banking experience and in Correspondent Banking, Payment Operations and/or Cash Management Product within a major bank active in USD Clearing
- Knowledgeable of International wires transfers, SWIFT and local clearing systems.
- Knowledgeable of Funds Transfer operations as well as the rules and regulations which govern it.
- Highly effective communicator, written and oral, with good interpersonal skills
- Knowledge of the English is required.
- Excellent attention to detail and accuracy.
- The candidate must possess knowledge of analytical reporting with a strong background in MS Word, MS Excel, Outlook and Power Point.
- Knowledgeable of Data/Report analysis.
- Self-motivated and ability to multi-task in a high-volume and fast-paced environment with precision.
- Ability to work in a highly autonomous team environment with minimal supervision.
- Strong:
- Organization skills
- Analytical Skills
- Critical thinking
- Customer service skills
- Resourcefulness and creativity
Given the vast majority of our clients, both internal and external, are based outside of Quebec and Canada, specific language requirements may apply. Knowledge of the English is required.
What You Need To Know
- We will review candidates as they apply, so don’t wait to submit your application;
- BNP Paribas is committed to accessibility and inclusion. During the recruitment process, accommodation needs are available at all times for candidates. You will have the chance to make a request for an accommodation during your application.
- You must be legally eligible to work in the Greater Montreal area and, if applicable, hold a valid work or study permit. Physical presence in BNP Paribas’ office(s) is an essential function of this position;
Diversity, Equity and Inclusion (DE&I) at the heart of our commitments At BNP Paribas all employees are on an equal footing allowing us to create a work environment that values and respects people for their talents, skills and competences.
BNP Paribas recruits, employs, trains, compensates and promotes regardless of race, religion, colour, national origin, sex, disability, age, and other protected status (Employment Equity Act and Canadian Human Right Act).
To learn more about our DE&I commitments, click here
About Us BNP Paribas is the top bank in the European Union and a major international banking establishment. Present in 63 countries, with more than 180,000 employees, the bank holds key positions in several areas of banking and financial services.
BNP Paribas’ mission is to contribute to a responsible and sustainable economy by financing and advising its clients according to the highest ethical standards, while striving to respond to essential concerns in terms of the environment, regional development and social inclusion.
Since 1961, BNP Paribas has supported large Canadian companies and institutions in their business development by offering a full range of specialized financial services and investment products.
With over 1,400 employees, BNP Paribas in Canada continues to attract experts from diverse fields as well as ambitious young talent from around the world. We are proud to offer our employees a rewarding and international workplace where they can build their professional careers by honing their skills, meeting challenges and enriching their knowledge of the financial industry.
Our certifications and partnerships
- Montreal’s Top Employers 2024
- Canada’s Best Diversity Employers 2024
- Women in Governance – Parity certified – Platinum certification
- Pride at Work Canada
- Rainbow Accreditation issued by Canada’s LGBT+ Chamber of Commerce (CGLCC)
- Part of Les Affaires top 300 companies in Quebec
- Synclusiv
- Ready, Willing and Able
- Autisme sans Limites
- LinkedIn Top Companies 2024
Do you want to discover other BNP Paribas offers in Canada? Click here: BNP Paribas in Canada Our job offers
** Only selected applications that meet the requirements of the role will be contacted **
About BNP Paribas
BNP Paribas is a leading bank in Europe with an international reach. It has a presence in 65 countries, with more than 190,000 employees, including more than 145,000 in Europe. BNP Paribas holds leading positions in its three major operating divisions:
⚆ Commercial, Personal Banking & Services for all the Group’s retail banking networks and several specialised businesses, including BNP Paribas Personal Finance and Arval; ⚆ Investment & Protection Services for savings, investment and protection solutions; ⚆ Corporate & Institutional Banking, which is focused on corporate and institutional clients.
The Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realise their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, the Group has four domestic markets (Belgium, France, Italy and Luxembourg) and BNP Paribas Personal Finance is the European leader in consumer lending. BNP Paribas is rolling out its integrated retail-banking model in Mediterranean countries, in Turkey, in Eastern Europe and a large network in the western part of the United States. In its Corporate & Institutional Banking and Investment & Protection Services activities, BNP Paribas also enjoys top positions in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific.
To learn more about our social media terms and Data Protection Notice: https://group.bnpparibas/en/data-protection