Secretary 2- Hearing Aid Dispensary

Department: Hearing Aid Dispensary

Position: 50070303

Hours of Work: Part-Time Position

Day Shifts: 0800-1600, 0800-1230, 1200-1600

Pay Band: BAND C $26.03-$28.84

Union: CUPE

Location: Hotel Dieu Hospital Site

In accordance with Article 9.05, where the previous incumbent returns to this position within the thirty (30) day trial period this position shall be deemed not vacant and the posting will be cancelled. Should the vacancy be cancelled, applicants to this posting shall be notified.

Please note, this posting identifies the current shifts that apply to the position control number. However, this does not guarantee the permanence of the shift time or work assignment for the position. The Hospital reserves its Management Rights under the CUPE Collective Agreement to make changes to shift time and work assignment as it deems necessary.

DESCRIPTION:

Responsible for secretarial and clerical duties for the hearing aid dispensary. Prepares various reports and performs other administrative functions as delegated.

The Secretary works closely with the Dispensary clerk who has broader responsibilities for maintaining the clinic

Within this role the employee is accountable for contributing to the delivery of the Kingston Health Sciences Centre strategy. As an employee, one must demonstrate an awareness of and be responsible for actively promoting and supporting patient and family centered engagement and care in all we do.

DUTIES AND RESPONSIBILITIES:

• Receive patients in Hearing Aid Dispensary, and answers telephone calls, assisting, providing information, and directing questions as appropriate.

• Schedule appointments re-bookings/cancellations effectively.

• Complete sales for hearing aids and in-stock supplies such as batteries.

• Search and enter data into the Dispensary patient billing system; may run reports with training on specific functions.

• Support patients and the Hearing Aid dispensary clerk to sign or process documents, as appropriate.

• Preparation of charts; typing, filing, photocopying, and data entry.

• Perform some basic troubleshooting assistance to patients.

• Provide modified backup coverage for the Hearing Aid dispensary clerk, within the limits of training.

• The Employee will adhere to the worker responsibilities as set out in the Occupational Health & Safety Act, hospital safety policies, and dept/unit established procedures at all times. Where possible, take corrective action to address a hazard, otherwise report the unresolved hazard, dangerous circumstance, unsafe situation to self, other co-workers or the community, to their supervisor. Should the employee suffer a workplace injury or illness, he/she will advise their supervisor; actively participate in identifying and resolving the underlying cause(s), and participates in early and safe return to work as per Workplace Safety & Insurance Act.

• Understands and is familiar with all pertinent KHSC policies and procedures including those relating to workplace conduct. Complies with the KHSC commitment to uphold the Workplace Conduct and Reporting of Inappropriate Conduct policy and behaves in a manner that is consistent with the guiding principles and expectations.

The above statements reflect the general details considered necessary to describe the principal functions of the job as identified, and shall not be considered as a detailed description of all work requirements that may be inherent in the job.

BASIC QUALIFICATIONS:

• 2 years Office Administration Health Services diploma or equivalent education and experience.

• 2 years recent experience in an administrative support position in a clinical or health care setting.

• Demonstrated knowledge of Windows applications including Word (Level 2) electronic mail and scheduler, Excel (Level 1) will be tested.

• Keyboarding 55 wpm will be tested.

• Must have excellent interpersonal skills, with demonstrated ability to communicate effectively, courteously and tactfully.

• Proven ability to attend work regularly.

• Satisfactory criminal reference check and Vulnerable sector search is required.

PHYSICAL REQUIREMENTS:

The applicant must meet the physical demands of this position.

KHSC is located on the ancestral lands and waters of the Anishinaabeg and Haudenosaunee and serves a wider geographical area that encompasses many Indigenous communities including Tyendinaga, Katarokwi, as well as communities within the Weeneebayko Area Health Authority. As we partner in care, discovery, and learning to achieve better health outcomes for our communities, KHSC is committed to actively advocating for and acting upon the Truth and Reconciliation Committee’s Calls to Action on Health.

KHSC is committed to recruitment practices that support and contribute to building a respectful, diverse and inclusive workplace. We welcome all applications from women, racialized persons, persons with disabilities, Indigenous Peoples, persons in the 2SLGBTQIA+ community, and members of other equity deserving groups.

We thank all applicants, but only those selected for an interview will be contacted. Kingston Health Sciences Centre is committed to inclusive and accessible employment practices. If you require an accommodation to fully participate in the hiring process, please notify the Recruitment Team.