Who you are

• This is a high-visibility, high-impact role for someone who combines rigor and high-quality execution with the speed and scrappiness of a startup
• If you’re a problem seeker who thrives in ambiguity, creates structure where none exists, and holds a relentlessly high quality bar, this role is for you
• 7-10+ years of experience in strategy, consulting, chief of staff type role, program/project management, with exposure to regulated industries (ideally banking or fintech)
• Strong cross-functional partnership skills with a proven ability to influence without authority. You create accountability with people who don’t report to you and drive alignment across teams
• Success managing complex, multi-stakeholder initiatives in fast-paced, ambiguous environments. You’re a bridge builder who connects strategy to execution
• A problem seeker comfortable with ambiguity and skilled at creating structure where none exists
• A “get things done” mentality: you dissect complex problems, identify solutions, and drive them to completion with a high degree of autonomy
• Exceptional written and verbal communication: exec-ready memos, board-quality decks, investor updates, and the ability to lead a room of senior stakeholders
• Extreme attention to detail with a high regard for precision
• AI fluency: you actively design AI-enabled workflows to increase your leverage, automate operational work, and support scale
• Experience working directly with C-suite and board
• Familiarity with bank charter applications, regulatory processes, or financial institution operations
• Experience building operating rhythms, OKR/goal-setting frameworks, or metrics infrastructure from scratch
• Experience with cultural programs, team operations, or internal communications at a high-growth company

What the job involves

• You’ll own the day-to-day operating rhythm of Mercury’s charter pursuit, build the systems that give leadership visibility into how the program is actually operating, and drive execution across every cross-functional workstream
• You’ll be a true thought partner to the team not just executing on their priorities, but helping shape them
• Program Management & Execution:
• Own day-to-day program management for Mercury’s bank charter initiative: set roadmaps, track milestones, sequence work, and drive accountability across a broad set of cross-functional stakeholders
• Build and run the operating rhythm of the charter program – ensuring teams move at high velocity with clarity on priorities, owners, and timelines
• Drive execution across cross-functional workstreams, translating strategy into action and ensuring follow-through on key decisions
• Surface risks early and clear blockers quickly – you’ll always know where things stand, what’s at risk, and what needs to escalate
• Scope and run special projects within the broader charter effort – from readiness workstreams to operational build-outs
• Reporting, Metrics & Visibility:
• Build and maintain systems for performance tracking, metrics reporting, and ongoing visibility into how the charter program is operating
• Prepare executive status updates, board materials, and investor-grade presentations
• Drive disciplined reporting cadences – ensure clarity, alignment, and transparency across all charter workstreams without introducing bureaucracy
• Leadership Support & Stakeholder Management:
• Act as a thought partner to the bank management team
• Run leadership meetings: prepare agendas, capture decisions and action items, and drive follow-through
• Liaise with external consultants and outside counsel to ensure subject matter expertise is brought in at the right time and integrated effectively
• Culture & Team Operations:
• Own cultural programs and initiatives that support the Charter team’s cohesion and momentum: onsites, company meeting content, pulse surveys
• Be a driver of Mercury’s overall bank readiness – ensuring the organization is prepared across people, process, and technology
• Design AI-enabled workflows and internal systems that support scale and reduce manual/operational work

Benefits

• Health, dental, & vision
• 12+ weeks of paid parental leave
• $600 USD custom WFH equipment setup
• Unlimited vacation policy (with a mandatory minimum)
• Annual $1K learning & development budget
• Paid 6-week sabbatical after the 5-year mark
• Weekly $100 food budget
• Monthly $100 wellness budget
• Monthly $50 cellphone reimbursement
• Pet-friendly offices with free tea and beverages, plus lunch and snacks
• Unlimited vacation policy (with a mandatory minimum)
• Retirement matching up to 4% of base salary (401K/RRSP)
• Inclusive fertility, hormonal health, and family-forming benefits through Carrot Fertility