Part-Time Client Services Assistant, Massage Therapy Clinic
About the role
Requisition #: 25-0227
Location: Kitchener
Department: School of Health & Life Sciences
Starting Rate: $19.64
Posting Date: Tuesday, August 12, 2025
Closing Date: Thursday, August 28, 2025 at 11:59 PM EST
Vacancy Type: Support Staff - Part-time Temporary
Position Summary
Support Staff Temporary Part-time New Position (September 16, 2025 to December 11, 2025)
The Part-Time Client Services Assistant, Massage Therapy Clinic will act as a front-line resource for all clinic reception services for public clients, students, placement sites and other college departments relating to the field placement stream of courses. The successful candidate will ensure to deliver exceptional client care experiences and administrative functions related to the field placement environment. The successful candidate will facilitate student training in clerical tasks such as client booking, payment processing, and client communications.
Successful candidates must be available to work on-site at the Doon campus, located at 299 Doon Valley Drive in Kitchener. The Part-Time Client Services Assistant will be scheduled to work Tuesdays, Wednesdays, & Thursdays from 11:30 am to 7:00 pm from September 16, 2025 to December 11, 2025, with the exception of Student Success week in October.
Responsibilities
- Act as the first point of contact for clients, students, and placement sites
- Conduct client check-in, check-out, bookings, and rescheduling
- Process payments and report to finance
- Liaise with clients via phone and email regarding appointments and information about the clinic
- Coordinate training for Massage Therapy (MT) students; includes job shadowing, observing and performing administrative functions
- Populate social media accounts in compliance with regulations of College of Massage Therapists of Ontario
- Schedule clinical rotations and coordinate training on administrative tasks for students
- Coordinate linen service and review supply inventory
- In conjunction with the Manager, liaise with outreach sites to remedy any scheduling issues and/or direct to the appropriate faculty resource
- Collaborate with marketing and other College departments to promote the student clinic
- Maintain client and business records in accordance with the Standards of Practice for Massage Therapy in Ontario
- Collect medical and personal information
- Generate compliance reports using the “Jane App” system as needed by College departments
- Track student field placement hours and remediation hours
- Track specialized client populations in clinical environments
Qualifications
- Minimum two-year diploma in Health Office Administration, Medical Office Administration, or a related field of study is required
- Minimum two years of experience in a healthcare environment is required
- Knowledge of PIPEDA/PHIPA
- Customer service skills
- Excellent organizational skills
- Experience in a clinical education environment is considered an asset
- Experience in a teaching/training role is considered an asset
#LI-POST
#LI-ONSITE
Conestoga College is a leader in polytechnic education. Our career-focused education, training, and applied research programs prepare students for success, support industry, and workforce needs and promote economic prosperity throughout our region and across Ontario.
We thank all applicants but only those selected for an interview will be contacted. Conestoga College is committed to workplace diversity and provides accommodations to applicants with disabilities throughout the hiring process. If you require accommodation, please contact Human Resources via the Contact page.
About Conestoga College
Conestoga is a leader in polytechnic education and one of Ontario's fastest-growing colleges, delivering a full range of career-focused education, training and applied research programs to prepare students for success in the new knowledge economy and promote economic prosperity throughout our region and across Ontario.
Conestoga delivers more than 200 career-focused programs and has more degree offerings than any other college outside of the GTA, including Ontario’s only college-based, accredited engineering degrees.
Our comprehensive range of programming meets the needs of a variety of learners, providing multiple entry points and established pathways to ensure that individuals across our community can access the education they need for their chosen careers. Articulation agreements with colleges and universities around the world provide our students with ready access to additional post-secondary opportunities.
Labs equipped with the latest technology, project-based courses, field and clinical experiences, international exchange, applied research and co-op opportunities engage our students as they learn to connect theory, research and practice. Our focus on technology-enhanced learning through online and mobile technologies ensures that students are prepared to excel in our increasingly digital world. Conestoga’s commitment to student success includes a full range of support and career advising services available to students throughout their learning journey.
Conestoga does not permit posts that contain offensive, hostile or abusive language or posts that contain commercial solicitations. Conestoga reserves the right to remove posts at any time without warning.
Part-Time Client Services Assistant, Massage Therapy Clinic
About the role
Requisition #: 25-0227
Location: Kitchener
Department: School of Health & Life Sciences
Starting Rate: $19.64
Posting Date: Tuesday, August 12, 2025
Closing Date: Thursday, August 28, 2025 at 11:59 PM EST
Vacancy Type: Support Staff - Part-time Temporary
Position Summary
Support Staff Temporary Part-time New Position (September 16, 2025 to December 11, 2025)
The Part-Time Client Services Assistant, Massage Therapy Clinic will act as a front-line resource for all clinic reception services for public clients, students, placement sites and other college departments relating to the field placement stream of courses. The successful candidate will ensure to deliver exceptional client care experiences and administrative functions related to the field placement environment. The successful candidate will facilitate student training in clerical tasks such as client booking, payment processing, and client communications.
Successful candidates must be available to work on-site at the Doon campus, located at 299 Doon Valley Drive in Kitchener. The Part-Time Client Services Assistant will be scheduled to work Tuesdays, Wednesdays, & Thursdays from 11:30 am to 7:00 pm from September 16, 2025 to December 11, 2025, with the exception of Student Success week in October.
Responsibilities
- Act as the first point of contact for clients, students, and placement sites
- Conduct client check-in, check-out, bookings, and rescheduling
- Process payments and report to finance
- Liaise with clients via phone and email regarding appointments and information about the clinic
- Coordinate training for Massage Therapy (MT) students; includes job shadowing, observing and performing administrative functions
- Populate social media accounts in compliance with regulations of College of Massage Therapists of Ontario
- Schedule clinical rotations and coordinate training on administrative tasks for students
- Coordinate linen service and review supply inventory
- In conjunction with the Manager, liaise with outreach sites to remedy any scheduling issues and/or direct to the appropriate faculty resource
- Collaborate with marketing and other College departments to promote the student clinic
- Maintain client and business records in accordance with the Standards of Practice for Massage Therapy in Ontario
- Collect medical and personal information
- Generate compliance reports using the “Jane App” system as needed by College departments
- Track student field placement hours and remediation hours
- Track specialized client populations in clinical environments
Qualifications
- Minimum two-year diploma in Health Office Administration, Medical Office Administration, or a related field of study is required
- Minimum two years of experience in a healthcare environment is required
- Knowledge of PIPEDA/PHIPA
- Customer service skills
- Excellent organizational skills
- Experience in a clinical education environment is considered an asset
- Experience in a teaching/training role is considered an asset
#LI-POST
#LI-ONSITE
Conestoga College is a leader in polytechnic education. Our career-focused education, training, and applied research programs prepare students for success, support industry, and workforce needs and promote economic prosperity throughout our region and across Ontario.
We thank all applicants but only those selected for an interview will be contacted. Conestoga College is committed to workplace diversity and provides accommodations to applicants with disabilities throughout the hiring process. If you require accommodation, please contact Human Resources via the Contact page.
About Conestoga College
Conestoga is a leader in polytechnic education and one of Ontario's fastest-growing colleges, delivering a full range of career-focused education, training and applied research programs to prepare students for success in the new knowledge economy and promote economic prosperity throughout our region and across Ontario.
Conestoga delivers more than 200 career-focused programs and has more degree offerings than any other college outside of the GTA, including Ontario’s only college-based, accredited engineering degrees.
Our comprehensive range of programming meets the needs of a variety of learners, providing multiple entry points and established pathways to ensure that individuals across our community can access the education they need for their chosen careers. Articulation agreements with colleges and universities around the world provide our students with ready access to additional post-secondary opportunities.
Labs equipped with the latest technology, project-based courses, field and clinical experiences, international exchange, applied research and co-op opportunities engage our students as they learn to connect theory, research and practice. Our focus on technology-enhanced learning through online and mobile technologies ensures that students are prepared to excel in our increasingly digital world. Conestoga’s commitment to student success includes a full range of support and career advising services available to students throughout their learning journey.
Conestoga does not permit posts that contain offensive, hostile or abusive language or posts that contain commercial solicitations. Conestoga reserves the right to remove posts at any time without warning.