Assistant Manager, Member Services
Top Benefits
About the role
**Posting Deadline: Please submit your application by 11:59 PM PST, August 11, 2025**
Position Type: Temporary
Duration: Approximately twelve (12) months
Together, Let’s Do Great Things!
We’re the largest financial institution based on Vancouver Island and the Gulf Islands, and we’ve got an opportunity for you. We are looking for an Assistant Manager, Member Services, so if you’re passionate about improving people’s financial health and have proven experience with personal and business lending, deposit policies, practices, procedures and general branch operations, we’d like to hear from you.
What’s the role?
As an Assistant Manager, Member Services, you are responsible for the supervision of the branch employees and all general operations of the branch. You will manage and direct the member services function within established policies and procedures and be accountable for branch portfolio growth by coaching and developing a team of representatives to provide superior service to our growing membership. The Assistant Manager, Member Services will deliver a seamless cross-divisional experience that provides members with access to a full range of financial services to build deeper relationships that improve the financial well-being of members and Coastal Community.
What are we looking for?
- Bachelor's Degree or Diploma requiring 3-4 years of full-time study or have an equivalent combination of education and experience;
- 6-9 years of progressive financial experience;
- Advanced understanding of policies and procedures;
- Thorough understanding of credit union operations, principles and values.
Ideally, you are a flexible, collaborative team player with:
- Proven knowledge of personal and business lending, deposit policies, practices, procedures, and general branch operations;
- Solid understanding of the competitive environment in the financial marketplace, and local communities within the region;
- Proven social networking skills with ability to connect with individuals inside and outside the organization, using existing and new centers of influence, and representing the organization to members, clients, the public, and other external sources.
If you’re an approachable problem solver who embraces self-development and life-long learning, you’ll be a great fit with us.
What we offer you:
- Competitive salary
- A comprehensive benefits package including MSP, dental, and extended healthcare
- Employer paid RRSP benefit
- Ongoing support for education and career development
Who are we?
Since first forming in 1946, Coastal Community has grown to become the largest financial services provider based on Vancouver Island. We’re proud of the legacy we’ve built and the things that make us who we are:
- We’re 100% member-owned, with all decisions made locally—right here on Vancouver Island.
- We’re a growing organization with over $4 billion in assets under management. Coastal Community helps improve the financial health of over 100,000 members and clients through our 24 branches, 16 insurance offices, 4 business centres, plus our wide range of online and digital services.
- We believe in making meaningful contributions to the communities we call home. Each year, we give over half a million to community organizations and programs.
At Coastal Community we are dedicated to serving our local community by prioritizing diversity, equality, inclusion, and supporting a sense of belonging for all. We value every individual’s unique experience and perspective. As a result, we empower individuals to achieve their financial goals, enrich lives, and build healthier communities.
Embarking on a journey with Coastal Community means joining an exceptional team, engaging in meaningful work, and enjoying fulfilling experiences along the way. We take pride in offering a comprehensive total rewards package and a workplace culture that’s second to none. This includes a commitment to work/life balance, a substantial extended benefits package, an impressive 11.75% employer-paid RRSP contribution, investments in your education and training, banking perks, and so much more! Join us and be part of a community that values your growth and success!
Part Time Roll Range (Hourly Wage) - $38.03 to $48.65
The posted salary range is designed to reflect a broad career band, encompassing a variety of roles within our organization and serves as a general guideline. Your final compensation will be tailored to your unique skills, experience, and the responsibilities of the role.
If this role resonates with your passion and skills, we would love to hear from you!
About Coastal Community Credit Union
For over 70 years, the satisfaction and happiness of our members and clients have been our bottom line. That's why we've grown to be the largest financial services organization based on Vancouver Island and the Gulf Islands. We're passionate about building stronger relationships to improve financial health, enrich people's lives and build healthier communities. We offer caring and helpful service integrated across our business lines to meet all your financial and protection needs.
Assistant Manager, Member Services
Top Benefits
About the role
**Posting Deadline: Please submit your application by 11:59 PM PST, August 11, 2025**
Position Type: Temporary
Duration: Approximately twelve (12) months
Together, Let’s Do Great Things!
We’re the largest financial institution based on Vancouver Island and the Gulf Islands, and we’ve got an opportunity for you. We are looking for an Assistant Manager, Member Services, so if you’re passionate about improving people’s financial health and have proven experience with personal and business lending, deposit policies, practices, procedures and general branch operations, we’d like to hear from you.
What’s the role?
As an Assistant Manager, Member Services, you are responsible for the supervision of the branch employees and all general operations of the branch. You will manage and direct the member services function within established policies and procedures and be accountable for branch portfolio growth by coaching and developing a team of representatives to provide superior service to our growing membership. The Assistant Manager, Member Services will deliver a seamless cross-divisional experience that provides members with access to a full range of financial services to build deeper relationships that improve the financial well-being of members and Coastal Community.
What are we looking for?
- Bachelor's Degree or Diploma requiring 3-4 years of full-time study or have an equivalent combination of education and experience;
- 6-9 years of progressive financial experience;
- Advanced understanding of policies and procedures;
- Thorough understanding of credit union operations, principles and values.
Ideally, you are a flexible, collaborative team player with:
- Proven knowledge of personal and business lending, deposit policies, practices, procedures, and general branch operations;
- Solid understanding of the competitive environment in the financial marketplace, and local communities within the region;
- Proven social networking skills with ability to connect with individuals inside and outside the organization, using existing and new centers of influence, and representing the organization to members, clients, the public, and other external sources.
If you’re an approachable problem solver who embraces self-development and life-long learning, you’ll be a great fit with us.
What we offer you:
- Competitive salary
- A comprehensive benefits package including MSP, dental, and extended healthcare
- Employer paid RRSP benefit
- Ongoing support for education and career development
Who are we?
Since first forming in 1946, Coastal Community has grown to become the largest financial services provider based on Vancouver Island. We’re proud of the legacy we’ve built and the things that make us who we are:
- We’re 100% member-owned, with all decisions made locally—right here on Vancouver Island.
- We’re a growing organization with over $4 billion in assets under management. Coastal Community helps improve the financial health of over 100,000 members and clients through our 24 branches, 16 insurance offices, 4 business centres, plus our wide range of online and digital services.
- We believe in making meaningful contributions to the communities we call home. Each year, we give over half a million to community organizations and programs.
At Coastal Community we are dedicated to serving our local community by prioritizing diversity, equality, inclusion, and supporting a sense of belonging for all. We value every individual’s unique experience and perspective. As a result, we empower individuals to achieve their financial goals, enrich lives, and build healthier communities.
Embarking on a journey with Coastal Community means joining an exceptional team, engaging in meaningful work, and enjoying fulfilling experiences along the way. We take pride in offering a comprehensive total rewards package and a workplace culture that’s second to none. This includes a commitment to work/life balance, a substantial extended benefits package, an impressive 11.75% employer-paid RRSP contribution, investments in your education and training, banking perks, and so much more! Join us and be part of a community that values your growth and success!
Part Time Roll Range (Hourly Wage) - $38.03 to $48.65
The posted salary range is designed to reflect a broad career band, encompassing a variety of roles within our organization and serves as a general guideline. Your final compensation will be tailored to your unique skills, experience, and the responsibilities of the role.
If this role resonates with your passion and skills, we would love to hear from you!
About Coastal Community Credit Union
For over 70 years, the satisfaction and happiness of our members and clients have been our bottom line. That's why we've grown to be the largest financial services organization based on Vancouver Island and the Gulf Islands. We're passionate about building stronger relationships to improve financial health, enrich people's lives and build healthier communities. We offer caring and helpful service integrated across our business lines to meet all your financial and protection needs.