Credit Representative

Be the Voice of Support: Build Relationships, Solve Problems, Drive Success!

This is a full-time, 12-month contract position based on-site at our Windsor Tepperman’s location, offering an immediate opportunity to join our team and fill a current vacancy.

Why Work For Us

• We offer job stability like no one else, as we are a 100-year-old family-owned company.
• We provide competitive wages and pension-matching program.
• We offer a competitive annual incentive bonus and top it off with unbeatable staff discounts and other perks.
• We have a comprehensive benefits package with extended health care, critical illness coverage & life insurance.

Who You Are

You are a motivated and detail-oriented professional with a strong drive to succeed. Known for your excellent communication skills, you thrive in fast-paced environments where adaptability and problem-solving are key. You’re comfortable working independently, but also value being part of a supportive team. With strong organizational and time management skills, you can balance multiple priorities while maintaining a high level of service. Your determination, customer-first mindset, and ability to make sound decisions under pressure make you a perfect fit for our Credit team.

Overview:
Reporting to the Associate Credit Manager, the Credit Representative will play a vital role in supporting both our customers and our stores. Reporting to the Manager, you will be responsible for delivering exceptional service by responding to customer inquiries, handling account adjustments, and managing collections with professionalism and care. You will also support sales initiatives by promoting credit products, securing payment commitments, and ensuring accounts are managed according to company policies. This role requires a balance of customer service, problem-solving, and decision-making, making it an exciting opportunity for someone who enjoys both people-focused and detail-driven work.

Roles & Responsibilities

Reporting to the Associate Credit Manager, the Credit Representative is responsible for:

• Providing excellent service to internal and external customers.
• Responding to all Tepperman’s account inquiries (in-store, remote, online, telephone etc.).
• Supporting all Tepperman’s locations by handling all account inquiry calls, completing all account adjustments, and assigned collection calls.
• Selling credit products, credit limits and current sales promotions offered.
• Securing promises to pay, following up for payment receipt and updating files relevant to telephone conversations and actions taken.
• Managing account disputes and ensuring remedies are completed in a timely manner
• Using various techniques to locate customers.
• In all cases, granting credit in accordance with the established credit policy of N. Tepperman Ltd.
• Escalating problematic accounts to the Supervisor with a recommendation for further action.

Qualifications

• A driven personality with a strong determination to succeed.
• Excellent oral and written communication skills.
• Ability to work independently with great organizational and time management skills.
• Ability to multi-task and adapt to change in a fast-paced environment.
• Ability to effectively solve problems, make decisions under pressure and communicate the decisions to customers.
• Call centre experience would be an asset.

What Makes Us Different

At Tepperman’s we prioritize employee growth and development, offering opportunities for training and advancement within the organization. We foster a collaborative and inclusive work environment where all team members’ contributions are valued and recognized. Join us and be part of a team dedicated to excellence in financial services.

Visit our website at www.teppermans.com/career to learn more and apply!

We are an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Please advise us, if you require an accommodation, and we will work with you to meet your needs.