About ISSERVICE

ISSERVICE is a managed IT services provider supporting small and mid-sized organizations across the Niagara and surrounding regions. We focus on practical, reliable technology solutions, strong customer relationships, and disciplined service delivery. We are in a period of operational stabilization and growth and are adding to our technical bench.

Role Summary

The Network & Computer Technician is responsible for providing day-to-day technical support to clients across desktops, servers, networks, and cloud services. This role is hands-on, customer-facing, and execution-focused. You will work independently on assigned tickets and scheduled visits while collaborating closely with the internal team.

Key Responsibilities

• Provide on-site and remote support for Windows-based desktops and laptops
• Troubleshoot and resolve network issues (LAN/WAN, Wi-Fi, firewalls, switches)
• Support Microsoft 365, email, backups, and basic cloud services
• Accurately document work performed in tickets and time entries
• Ensure all customer visits are scheduled and updated in the service calendar
• Work tickets toward closure within established service targets
• Escalate issues appropriately and follow internal communication protocols

Required Qualifications

• 2?5 years of experience in a technical support or MSP environment
• Strong working knowledge of Windows OS, basic networking, and common business applications
• Customer-service mindset with clear and professional communication
• Ability to manage time, priorities, and documentation independently
• Valid driver?s license and ability to travel to customer sites

Preferred Qualifications

• Experience with Microsoft 365 administration
• Familiarity with backup solutions and basic cybersecurity concepts
• MSP or multi-client environment experience

What We Offer

• Competitive compensation based on experience
• Stable work environment with clear expectations
• Opportunity to grow technical skills and responsibility
• Supportive team culture with practical leadership

Job Type: Full-time

Pay: $20.00-$28.00 per hour

Benefits:

• Casual dress
• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Ability to commute/relocate:

• Grimsby, ON L3M 4H4: reliably commute or plan to relocate before starting work (required)

Education:

• Bachelor's Degree (required)

Experience:

• IT support: 3 years (required)

Language:

• English (required)

Licence/Certification:

• Driving Licence (required)

Work Location: In person