Supervisor, Information Technology, Permanent Full-Time
Top Benefits
About the role
Employment Opportunity:
Supervisor, Information Technology, Permanent Full-Time
Location: Lac La Biche, Alberta - Position is Based On Site (No Remote Option)
Lac La Biche County is an organization driven by principles surrounding Excellence, Communication, Safety and Wellness, Collaboration, and Environmental Sustainability. Our employees enjoy the charm of working in the Lakeland Region, away from the hustle and bustle of the big city while still being able to enjoy a diverse, fast paced and fulfilling work environment. Our community is known to be one of the most diverse and unique communities in Alberta. Not only is it rich in history and culture, but it is also surrounded by forests, parks, lakes, and golden sand beaches!
We continuously strive to remain an employer of choice by offering a strong health and safety program, competitive pay, amazing benefits, opportunities for professional development, as well as many wellness initiatives that support a work/life balance. We also take pride in maintaining high standards surrounding equity, diversity, and inclusion in our workplace.
For more information on Lac La Biche County check out these links: Lac La Biche County - Home and Tourism - Home
Position Overview:
Lac La Biche County is seeking a collaborative and experienced professional that holds strong leadership, technical, and administrative skills to serve as the Supervisor of Information Technology. Reporting to and under the general direction of the Manager, Information Technology, the Supervisor provides leadership, direction, and maintains overall responsibility for the quality and timely delivery of services within their area of responsibility. The role focuses on providing exceptional customer service while seeking solutions to complex problems with conflicting priorities. This role is a hands-on role required to be onsite.
As a member of the County’s Information Technology Team, the incumbent supports the senior leaders by providing input into overall corporate strategies, plans, policies, guidelines, and procedures.
Reporting to the Manager of Information Technology, the Supervisor:
- Provides overall supervision, peer support and section leadership for the Information Technology technical team including scheduling, training, mentoring, recruiting, releasing, and evaluating all direct reports.
- Aids in developing the annual work plan and ensuring budget requests reflect the necessary resources to execute the work plan.
- Assists Manager with financial control over expenditures; provides status updates and reports.
- Oversees contracts with external firms providing services, consulting, etc. and ensures compliance with the terms of the contracts.
- Provides advice, support, and guidance within area of expertise to all staff, management, CAO,Council and residents as needed.
- Liaises with other staff and serves on interdepartmental project teams and committees as required.
- Represents the County and its interests, or position on committees or boards as necessary.
- Coordinates and manages the design, planning, configuration, installation, maintenance, and monitoring of all information technology systems, processes and procedures.
- Administers and oversees network infrastructure including LAN, WAN, Internet, tower equipment,wireless, and firewall systems.
- Oversees datacenter power and environment, virtual and physical servers, storage systems and associated software and services.
- Provides tier three level support to co-workers and customers.
- Provides end user training and sharing of knowledge with other employees and contractors.
- Conducts project management including research, recommendations, budget planning, analysis,and execution.
- Creates documentation, demonstrations, and presentations.
- Continuously streamlines and automates department processes.
- Leads the design, configuration, management and testing of data recovery processes including the protection of infrastructure and data; Maintains disaster recovery plan and performs regular testing; Monitors system backups and retention.
- Emergency management duties as assigned
Preferred Qualifications and Skills:
The ideal candidate brings a strong ability to coordinate across teams and foster effective working relationships. While the following qualifications are preferred, Lac La Biche County also welcomes candidates with transferable skills and a demonstrated willingness to learn:
- Degree or Diploma in Information Technology, or related field.
- 5+ years of progressively responsible IT roles including direct supervision
- CCNA (Cisco Certified Network Associate) certification or must be able to achieve within 1 year.
- Industry recognized technology certifications such as ITIL Foundation, Microsoft 365, Azure, Cyber Security, etc.
- Knowledge of local government or public sector practices and procedures.
- Superior knowledge of:
-
- Virtual servers, preferably Microsoft Hyper-V
- Cisco IOS and Nexus, Ruckus, HPE and other enterprise network equipment.
- Wireless technologies including access points, PtP and PtMP
- Network monitoring systems (Solarwinds, PRTG, etc)
- NAS/SAN storage systems.
- Windows Server and SQL Server.
- Desktop support and troubleshooting including Windows 11 and future versions.
- Mobile device support and management using Intune, AirWatch/Workspace ONE or other.
- Citrix virtual applications and desktops
- Palo Alto firewalls
- Microsoft Office 365 / Azure including Microsoft Exchange, SharePoint, etc.
- Scripting (PowerShell, Bash, etc.) and programming languages (C#, SQL, ASP.NET, etc.)
- AFRRCS 2-way radio systems.
- Project management best practices
- Experienced with scripting languages (PowerShell, Bash, Python) to automate tasks and enhance efficiency.
- Ability to remotely support and troubleshoot problems with non-technical users over the telephone.
- Working knowledge of an IT department ticketing systems and other related IT infrastructure.
- Ability to motivate, guide and manage others.
- Excellent interpersonal skills including tact, good judgement, and political sensitivity.
- Ability to maintain constructive relationships with internal and external stakeholders.
- Excellent conflict resolution skills.
- Good time and project management skills, ability to prioritize, organize and delegate tasks.
- Excellent communication skills (oral and written).
- Ability to effectively provide technical information and advice to all levels within the organization, members of council, customers, members of the public, and stakeholders.
- Self directed with ability to work cooperatively with others.
- Ability to work with variable work loads and produce timely and accurate documentation.
- Analytical ability and problem-solving skills.
Position details:
Status: Permanent Full Time
Days & Hours of Work: Based on a 35-hour workweek, typically Monday-Friday 8:30 a.m. to 4:30 p.m. plus on-call rotation. May require evenings or weekends for special events or projects.
Working Conditions: Physical office setting, but also involves working at various County facilities, as well as, outside at heights as required.
Salary: $83,592.60 to $107,416.40 ($45.93 - $59.02)
Comprehensive benefits and pension package:
- Municipal (LAPP) pension
- Sunlife extended health and dental (100% employer paid)
- 15 days accrued vacation
- 12 days personal health leave
- Long term disability and life insurance
- All access pass to Bold Multiplex and Pool
- Employee & Family Assistance Program (EFAP)
- Training and professional development opportunities
- Active Social Committee, Green Committee and Focus Indigenous Committee
- Moving Allowance
- Work life balance
- Lake Life
Closing Date: Open until suitable candidate is found
If this sounds like you, please submit your cover letter and resume, quoting Competition #47-ITS-25 Supervisor, Information Technology.
If applying outside of our Lac La Biche County website, interested candidates are invited to submit their resume by clicking on the following link: https://llbc.startdate.ca/
Candidates from this competition may be used to fill future vacancies at the same classification level within the next 6 months.
We thank all interested applicants; however, only applicants selected for an interview will be contacted.
About Lac La Biche County
We are a municipal government office, eager to meet the challenges of tomorrow. Our employees are the cornerstone of our organization, and the key to achieving positive results for the community of Lac La Biche County. We are always seeking creative and skilled individuals with the ability to lead in our workplace.
Lac La Biche County is an area blessed with natural beauty in the form of an abundance of lakes, old growth forests, wildlife and excellent outdoor recreational opportunities. Main industries include oil and gas, forestry, tourism and agriculture.
Supervisor, Information Technology, Permanent Full-Time
Top Benefits
About the role
Employment Opportunity:
Supervisor, Information Technology, Permanent Full-Time
Location: Lac La Biche, Alberta - Position is Based On Site (No Remote Option)
Lac La Biche County is an organization driven by principles surrounding Excellence, Communication, Safety and Wellness, Collaboration, and Environmental Sustainability. Our employees enjoy the charm of working in the Lakeland Region, away from the hustle and bustle of the big city while still being able to enjoy a diverse, fast paced and fulfilling work environment. Our community is known to be one of the most diverse and unique communities in Alberta. Not only is it rich in history and culture, but it is also surrounded by forests, parks, lakes, and golden sand beaches!
We continuously strive to remain an employer of choice by offering a strong health and safety program, competitive pay, amazing benefits, opportunities for professional development, as well as many wellness initiatives that support a work/life balance. We also take pride in maintaining high standards surrounding equity, diversity, and inclusion in our workplace.
For more information on Lac La Biche County check out these links: Lac La Biche County - Home and Tourism - Home
Position Overview:
Lac La Biche County is seeking a collaborative and experienced professional that holds strong leadership, technical, and administrative skills to serve as the Supervisor of Information Technology. Reporting to and under the general direction of the Manager, Information Technology, the Supervisor provides leadership, direction, and maintains overall responsibility for the quality and timely delivery of services within their area of responsibility. The role focuses on providing exceptional customer service while seeking solutions to complex problems with conflicting priorities. This role is a hands-on role required to be onsite.
As a member of the County’s Information Technology Team, the incumbent supports the senior leaders by providing input into overall corporate strategies, plans, policies, guidelines, and procedures.
Reporting to the Manager of Information Technology, the Supervisor:
- Provides overall supervision, peer support and section leadership for the Information Technology technical team including scheduling, training, mentoring, recruiting, releasing, and evaluating all direct reports.
- Aids in developing the annual work plan and ensuring budget requests reflect the necessary resources to execute the work plan.
- Assists Manager with financial control over expenditures; provides status updates and reports.
- Oversees contracts with external firms providing services, consulting, etc. and ensures compliance with the terms of the contracts.
- Provides advice, support, and guidance within area of expertise to all staff, management, CAO,Council and residents as needed.
- Liaises with other staff and serves on interdepartmental project teams and committees as required.
- Represents the County and its interests, or position on committees or boards as necessary.
- Coordinates and manages the design, planning, configuration, installation, maintenance, and monitoring of all information technology systems, processes and procedures.
- Administers and oversees network infrastructure including LAN, WAN, Internet, tower equipment,wireless, and firewall systems.
- Oversees datacenter power and environment, virtual and physical servers, storage systems and associated software and services.
- Provides tier three level support to co-workers and customers.
- Provides end user training and sharing of knowledge with other employees and contractors.
- Conducts project management including research, recommendations, budget planning, analysis,and execution.
- Creates documentation, demonstrations, and presentations.
- Continuously streamlines and automates department processes.
- Leads the design, configuration, management and testing of data recovery processes including the protection of infrastructure and data; Maintains disaster recovery plan and performs regular testing; Monitors system backups and retention.
- Emergency management duties as assigned
Preferred Qualifications and Skills:
The ideal candidate brings a strong ability to coordinate across teams and foster effective working relationships. While the following qualifications are preferred, Lac La Biche County also welcomes candidates with transferable skills and a demonstrated willingness to learn:
- Degree or Diploma in Information Technology, or related field.
- 5+ years of progressively responsible IT roles including direct supervision
- CCNA (Cisco Certified Network Associate) certification or must be able to achieve within 1 year.
- Industry recognized technology certifications such as ITIL Foundation, Microsoft 365, Azure, Cyber Security, etc.
- Knowledge of local government or public sector practices and procedures.
- Superior knowledge of:
-
- Virtual servers, preferably Microsoft Hyper-V
- Cisco IOS and Nexus, Ruckus, HPE and other enterprise network equipment.
- Wireless technologies including access points, PtP and PtMP
- Network monitoring systems (Solarwinds, PRTG, etc)
- NAS/SAN storage systems.
- Windows Server and SQL Server.
- Desktop support and troubleshooting including Windows 11 and future versions.
- Mobile device support and management using Intune, AirWatch/Workspace ONE or other.
- Citrix virtual applications and desktops
- Palo Alto firewalls
- Microsoft Office 365 / Azure including Microsoft Exchange, SharePoint, etc.
- Scripting (PowerShell, Bash, etc.) and programming languages (C#, SQL, ASP.NET, etc.)
- AFRRCS 2-way radio systems.
- Project management best practices
- Experienced with scripting languages (PowerShell, Bash, Python) to automate tasks and enhance efficiency.
- Ability to remotely support and troubleshoot problems with non-technical users over the telephone.
- Working knowledge of an IT department ticketing systems and other related IT infrastructure.
- Ability to motivate, guide and manage others.
- Excellent interpersonal skills including tact, good judgement, and political sensitivity.
- Ability to maintain constructive relationships with internal and external stakeholders.
- Excellent conflict resolution skills.
- Good time and project management skills, ability to prioritize, organize and delegate tasks.
- Excellent communication skills (oral and written).
- Ability to effectively provide technical information and advice to all levels within the organization, members of council, customers, members of the public, and stakeholders.
- Self directed with ability to work cooperatively with others.
- Ability to work with variable work loads and produce timely and accurate documentation.
- Analytical ability and problem-solving skills.
Position details:
Status: Permanent Full Time
Days & Hours of Work: Based on a 35-hour workweek, typically Monday-Friday 8:30 a.m. to 4:30 p.m. plus on-call rotation. May require evenings or weekends for special events or projects.
Working Conditions: Physical office setting, but also involves working at various County facilities, as well as, outside at heights as required.
Salary: $83,592.60 to $107,416.40 ($45.93 - $59.02)
Comprehensive benefits and pension package:
- Municipal (LAPP) pension
- Sunlife extended health and dental (100% employer paid)
- 15 days accrued vacation
- 12 days personal health leave
- Long term disability and life insurance
- All access pass to Bold Multiplex and Pool
- Employee & Family Assistance Program (EFAP)
- Training and professional development opportunities
- Active Social Committee, Green Committee and Focus Indigenous Committee
- Moving Allowance
- Work life balance
- Lake Life
Closing Date: Open until suitable candidate is found
If this sounds like you, please submit your cover letter and resume, quoting Competition #47-ITS-25 Supervisor, Information Technology.
If applying outside of our Lac La Biche County website, interested candidates are invited to submit their resume by clicking on the following link: https://llbc.startdate.ca/
Candidates from this competition may be used to fill future vacancies at the same classification level within the next 6 months.
We thank all interested applicants; however, only applicants selected for an interview will be contacted.
About Lac La Biche County
We are a municipal government office, eager to meet the challenges of tomorrow. Our employees are the cornerstone of our organization, and the key to achieving positive results for the community of Lac La Biche County. We are always seeking creative and skilled individuals with the ability to lead in our workplace.
Lac La Biche County is an area blessed with natural beauty in the form of an abundance of lakes, old growth forests, wildlife and excellent outdoor recreational opportunities. Main industries include oil and gas, forestry, tourism and agriculture.