About the role
Coordinator Groups is responsible for coordinating all activities related to making group reservations and participating in the execution of daily tasks.
- Apply all procedures for group reservations and related activities;
- Prepare & follow up on group quotes and fulfill group reservations;
- Ensure evolving needs are addressed/communicated and deadlines are attained during the process, from initial quote to final booking, including payment process to payables and receivables;
- Liaise with the different departments involved in the booking process;
- Communicate schedule changes to our clients: Advise our clients of any air and / or land modification affecting their bookings;
- Manage all group pre-registration files once product has been built in the system;
- Prepare and send group agreements / contracts to travel agencies;
- Transmit all special requests and requested documents to proper intervening;
- Ensure proper documentation is forwarded to travel agencies;
- Prepare and submit requested reports to management and suppliers;
- Promote the services of Air Canada Vacations to travel agencies;
- Provide accurate details and information on group products to the travel agents;
- Maintain current and accurate group product knowledge, booking procedures and policies;
- Provide and maintain a high level of customer service and professionalism through telephone and public contacts;
- The above responsibilities are not intended to be all-encompassing. May perform other tasks as assigned by immediate supervisor.
Qualifications and skills required:
- College diploma in Tourism;
- Excellent organizational and time management skills;
- Ability to prioritize work and solve problems;
- Strong communication and selling skills combined with initiative, flexibility and good judgment;
Computer literacy (Excel and Word) is an asset;
- Good knowledge of ACV product offering;
- Excellent communication skills, written and verbal in both official languages (English and French);
- Available to work on rotational shifts.
About Air Canada
Canada's largest airline, the country’s flag carrier and a founding member of Star Alliance, the world's most comprehensive air transportation network celebrating its 25thanniversary in 2022, Air Canada provides scheduled passenger service directly to 51 airports in Canada, 51 in the United States and 86 internationally. It is the only international network carrier in North America to receive a Four-Star ranking from Skytrax, which in 2021 gave Air Canada awards for the Best Airline Staff in North America, Best Airline Staff in Canada, Best Business Class Lounge in North America, and an excellence award for its management of the COVID-19 pandemic.
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Air Canada est la plus importante société aérienne du Canada, le transporteur national du pays et un membre cofondateur du réseau Star Alliance — le plus vaste regroupement mondial de sociétés aériennes, qui célèbre son 25e anniversaire en 2022. Les lignes passagers régulières d’Air Canada relient sans escale 51 aéroports au Canada, 51 aux États-Unis et 86 sur le reste du globe. En Amérique du Nord, Air Canada constitue le seul transporteur aérien d’envergure internationale offrant une gamme complète de services à détenir la cote quatre étoiles de Skytrax qui, en 2021, lui a décerné les prix Meilleur personnel au sol et à bord en Amérique du Nord, Meilleur personnel au sol et à bord au Canada, Meilleur salon de classe affaires en Amérique du Nord ainsi qu’un Prix d’excellence pour sa gestion de la pandémie de la COVID-19.
About the role
Coordinator Groups is responsible for coordinating all activities related to making group reservations and participating in the execution of daily tasks.
- Apply all procedures for group reservations and related activities;
- Prepare & follow up on group quotes and fulfill group reservations;
- Ensure evolving needs are addressed/communicated and deadlines are attained during the process, from initial quote to final booking, including payment process to payables and receivables;
- Liaise with the different departments involved in the booking process;
- Communicate schedule changes to our clients: Advise our clients of any air and / or land modification affecting their bookings;
- Manage all group pre-registration files once product has been built in the system;
- Prepare and send group agreements / contracts to travel agencies;
- Transmit all special requests and requested documents to proper intervening;
- Ensure proper documentation is forwarded to travel agencies;
- Prepare and submit requested reports to management and suppliers;
- Promote the services of Air Canada Vacations to travel agencies;
- Provide accurate details and information on group products to the travel agents;
- Maintain current and accurate group product knowledge, booking procedures and policies;
- Provide and maintain a high level of customer service and professionalism through telephone and public contacts;
- The above responsibilities are not intended to be all-encompassing. May perform other tasks as assigned by immediate supervisor.
Qualifications and skills required:
- College diploma in Tourism;
- Excellent organizational and time management skills;
- Ability to prioritize work and solve problems;
- Strong communication and selling skills combined with initiative, flexibility and good judgment;
Computer literacy (Excel and Word) is an asset;
- Good knowledge of ACV product offering;
- Excellent communication skills, written and verbal in both official languages (English and French);
- Available to work on rotational shifts.
About Air Canada
Canada's largest airline, the country’s flag carrier and a founding member of Star Alliance, the world's most comprehensive air transportation network celebrating its 25thanniversary in 2022, Air Canada provides scheduled passenger service directly to 51 airports in Canada, 51 in the United States and 86 internationally. It is the only international network carrier in North America to receive a Four-Star ranking from Skytrax, which in 2021 gave Air Canada awards for the Best Airline Staff in North America, Best Airline Staff in Canada, Best Business Class Lounge in North America, and an excellence award for its management of the COVID-19 pandemic.
**
Air Canada est la plus importante société aérienne du Canada, le transporteur national du pays et un membre cofondateur du réseau Star Alliance — le plus vaste regroupement mondial de sociétés aériennes, qui célèbre son 25e anniversaire en 2022. Les lignes passagers régulières d’Air Canada relient sans escale 51 aéroports au Canada, 51 aux États-Unis et 86 sur le reste du globe. En Amérique du Nord, Air Canada constitue le seul transporteur aérien d’envergure internationale offrant une gamme complète de services à détenir la cote quatre étoiles de Skytrax qui, en 2021, lui a décerné les prix Meilleur personnel au sol et à bord en Amérique du Nord, Meilleur personnel au sol et à bord au Canada, Meilleur salon de classe affaires en Amérique du Nord ainsi qu’un Prix d’excellence pour sa gestion de la pandémie de la COVID-19.