Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

The Analyst, Application Development & Maintenance, will provide IT support to the Finance, Tax and Procurement enterprise functions, focusing bridging the gap between business needs and IT solutions. They will act as liaison between IT and business stakeholders and translate needs to technology for maintaining and/or developing enhancements to the ERP Product and its ecosystem, including the SAP data and analytics area.

Responsibilities:

• Act as the key liaison across functional areas, including business units, IT, and external vendors.
• Conduct detailed analysis of business requirements and defines the functional and non-functional requirements.
• Create successful relationships with business and be a trusted partner on issues and aspects related to IT.
• Work with appropriate stakeholders to proactively identify and prioritize business requirements for IT and evaluate risks associated with business requests.
• Collaborate with Digital, Data & AI Organization team, vendors and ERP Operations Accenture Partner team to ensure development of solutions that are compatible with company standards.
• Partner with Application Owners, or Strategic Procurement when relevant, to ensure contract agreement are stablished for 3rd party vendor engagements and provide feedback on SLAs performance.
• Facilitate troubleshooting issues with IT across the enterprise and functional / business process owners and help conclude on solutions paths
• Work closely with relevant stakeholders to collect and use information for improved operational performance.
• Collaborate with vendors and internal users to develop, evaluate, install, and test software enhancements
• Communicate analysis results and make recommendations as it relates to technology solutions to relevant stakeholders.
• Provide support for the business analysis and technology/business integration efforts.
• Analyze technology trends to determine impact to the achievement of business goals.
• Conduct requirement analysis and translate business requirements.
• Manage delivery-specific stakeholder expectations
• Support multiple working methodologies such as Hybrid, Agile, DevOps
• Support planning and monitoring processes
• Handle moderate amount of technical complexity and continuously driving development of effective technical solutions for business challenges within a functional area.
• Provide management with economic impact and compliance issues surrounding key business decisions.
• Support definition and maintenance of methods, techniques, and calculations for identifying ways to improve technical processes.

Qualifications

• A relevant University degree/technical certification, and/or relevant experience commensurate to the role.
• 3+ years of IT technology, of Enterprise Finance in a large company. (S4 HANA, SAC, Datasphere technologies and Revenue Management and FP&A functional understanding will be highly preferred)
• Certifications in business analytics, PMI-PBA (Professional in Business Analysis), CBAP (Certified Business Analysis Professional), CSPO (Certified Scrum Product Owner) an asset.
• Ability to work effectively under pressure and in rapidly changing environments or uncertain conditions.
• Ability to notice, interpret, and anticipate others’ concerns and feelings, and to communicate this awareness empathetically to others.
• Demonstrates openness and willingness to adapt to different and new ways of doing things.
• Takes responsibility for the results and actively participates in the future direction of the organization.
• Demonstrates concern for satisfying one’s external and/or internal customers.
• Exceptional analytical, organizational and communication skills.
• Self-motivated and independent worker.
• Results oriented with proactive and methodical approach to problem solving.
• Able to multi-task and work under pressure against tight deadlines and changing priorities.
• Must be a team player with ability to work closely with diverse groups and working styles.
• Ability to establish and maintain effective business and IT relationships.
• Flexibility and willingness to work extended hours, when required.
• Stay abreast of industry trends and technology advancements.
• Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.

Conditions of Employment:

• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.