Customer Relations Representative
About the role
Job Summary:
We are seeking a Customer Relations Representative to develop and maintain strong customer relationships while delivering exceptional service in a B2B pharmaceutical environment. This role plays a key part in supporting customer engagement, identifying new business opportunities, and ensuring customer expectations are consistently met.
This posting is for an existing vacancy. The salary range for this role is $60,000-$80,000.
Primary Activities and Tasks:
- Develop and maintain strong relationships with customers by providing superior customer service
- Maintain awareness of pharmaceutical industry trends with a focus on B2B customer engagement
- Identify, qualify, and develop new business relationships with customers and prospects
- Build and maintain a strong communication network through phone calls, prompt email follow-ups, and in-person customer visits
- Present and lead customer-based KPIs and manage scheduled customer interactions
- Support customers with escalations, information requests, and ongoing account needs
- Assist with worksheets and documentation related to quoting
- Participate in trade shows, including planning, on-site presence, and customer engagement
- Maintain accurate and up-to-date customer and prospect information within the CRM system
Academic & Professional Training:
- Recent college or university degree in Marketing, Business, or a related field is considered an asset
Experience:
-
Minimum of 2+ years of sales and customer-facing experience within the life sciences supply chain or supplier industry (preferred)
-
Knowledge of cGMP requirements related to warehousing and distribution services for pharmaceutical, cosmetic, and nutraceutical products
-
Experience working in a B2B sales environment
-
Strong verbal, written, and presentation skills with excellent interpersonal and customer relation abilities
-
Ability to work independently with minimal supervision, as well as collaboratively within a team and across departments
-
Proficiency with Microsoft Office 365
-
Primarily on-site role with flexibility for off-site customer visits
-
Ability to travel globally as required
Please note that AI-assisted tools may be used to support the preliminary screening of applications. All applicant assessments and hiring decisions involve human oversight.
ADLI Logistics is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with ADLI Logistics values and all applicable legislation.
We thank all applicants for their interest; only those selected for an interview will be contacted. Hiring is subject to successful completion of a background verification and integrity check.
About ADLI Logistics
ADLI Logistics is an ISO 9001:2015 certified Canadian 3PL company that has been providing high-quality service since 1998. We specialize in raw/finished pharmaceutical and industrial chemical transportation, warehousing, and distribution while meeting all third-party compliance and operational requirements. Additionally, our freight management services are suited for all industries, as we have a large carrier network with various equipment to support your needs.
Our team will assess, recommend, implement, and manage a tailored supply chain that meets our customers’ requirements. As a member of key industry associations, we keep up to date on industry standards to ensure we provide the best service possible to our customers.
We offer access to many types of storage areas to provide a completely in-house solution to our clients. These storage areas include:
-
a temperature- and humidity-controlled facility (15-25 C/59-77 F, 35-65% relative humidity)
-
a 2-8 C (36-46 F) cooler with a redundant A/C unit
-
a controlled and ambient chemical area with designated oxidizers and class 6.1 storage
-
an NFPA30 flammable storage room.
The ADLI Logistics team loves challenges. For whatever supply chain challenge your business might have, we have a solution catered to your needs, whether it be freight management, warehousing, and Canadian distribution.
Join Our Team: At ADLI Logistics, we are always on the lookout for dedicated, innovative, and hard-working individuals to join our team. If you are passionate about logistics and want to be part of a company that values teamwork, customer service, and continuous improvement, we would love to hear from you. We believe that our employees are our greatest asset, and we are committed to providing an environment where they can thrive and contribute to our shared success. We look forward to doing business with you and potentially having you on our team!
Customer Relations Representative
About the role
Job Summary:
We are seeking a Customer Relations Representative to develop and maintain strong customer relationships while delivering exceptional service in a B2B pharmaceutical environment. This role plays a key part in supporting customer engagement, identifying new business opportunities, and ensuring customer expectations are consistently met.
This posting is for an existing vacancy. The salary range for this role is $60,000-$80,000.
Primary Activities and Tasks:
- Develop and maintain strong relationships with customers by providing superior customer service
- Maintain awareness of pharmaceutical industry trends with a focus on B2B customer engagement
- Identify, qualify, and develop new business relationships with customers and prospects
- Build and maintain a strong communication network through phone calls, prompt email follow-ups, and in-person customer visits
- Present and lead customer-based KPIs and manage scheduled customer interactions
- Support customers with escalations, information requests, and ongoing account needs
- Assist with worksheets and documentation related to quoting
- Participate in trade shows, including planning, on-site presence, and customer engagement
- Maintain accurate and up-to-date customer and prospect information within the CRM system
Academic & Professional Training:
- Recent college or university degree in Marketing, Business, or a related field is considered an asset
Experience:
-
Minimum of 2+ years of sales and customer-facing experience within the life sciences supply chain or supplier industry (preferred)
-
Knowledge of cGMP requirements related to warehousing and distribution services for pharmaceutical, cosmetic, and nutraceutical products
-
Experience working in a B2B sales environment
-
Strong verbal, written, and presentation skills with excellent interpersonal and customer relation abilities
-
Ability to work independently with minimal supervision, as well as collaboratively within a team and across departments
-
Proficiency with Microsoft Office 365
-
Primarily on-site role with flexibility for off-site customer visits
-
Ability to travel globally as required
Please note that AI-assisted tools may be used to support the preliminary screening of applications. All applicant assessments and hiring decisions involve human oversight.
ADLI Logistics is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with ADLI Logistics values and all applicable legislation.
We thank all applicants for their interest; only those selected for an interview will be contacted. Hiring is subject to successful completion of a background verification and integrity check.
About ADLI Logistics
ADLI Logistics is an ISO 9001:2015 certified Canadian 3PL company that has been providing high-quality service since 1998. We specialize in raw/finished pharmaceutical and industrial chemical transportation, warehousing, and distribution while meeting all third-party compliance and operational requirements. Additionally, our freight management services are suited for all industries, as we have a large carrier network with various equipment to support your needs.
Our team will assess, recommend, implement, and manage a tailored supply chain that meets our customers’ requirements. As a member of key industry associations, we keep up to date on industry standards to ensure we provide the best service possible to our customers.
We offer access to many types of storage areas to provide a completely in-house solution to our clients. These storage areas include:
-
a temperature- and humidity-controlled facility (15-25 C/59-77 F, 35-65% relative humidity)
-
a 2-8 C (36-46 F) cooler with a redundant A/C unit
-
a controlled and ambient chemical area with designated oxidizers and class 6.1 storage
-
an NFPA30 flammable storage room.
The ADLI Logistics team loves challenges. For whatever supply chain challenge your business might have, we have a solution catered to your needs, whether it be freight management, warehousing, and Canadian distribution.
Join Our Team: At ADLI Logistics, we are always on the lookout for dedicated, innovative, and hard-working individuals to join our team. If you are passionate about logistics and want to be part of a company that values teamwork, customer service, and continuous improvement, we would love to hear from you. We believe that our employees are our greatest asset, and we are committed to providing an environment where they can thrive and contribute to our shared success. We look forward to doing business with you and potentially having you on our team!