Subject Matter Expert (SME) – Pharmacy Technician
About the role
Company Bio
Southlake is building healthy communities through outstanding care, innovative partnerships, and amazing people. We deliver a wide range of healthcare services to the communities of northern York Region and southern Simcoe County. Our advanced regional programs include Cancer Care and Cardiac Care and serve a broader population across the northern GTA and into Simcoe-Muskoka.
Our team of nearly 6,000 staff, physicians, volunteers, students and Patient and Family Advisors are committed to creating an environment where the best experiences happen. As a recognition of our commitment to quality and patient safety, we have received the highest distinction of Exemplary Standing from Accreditation Canada.
Job Summary
The Registered Pharmacy Technician Subject Matter Expert (SME) using their experience and expertise as a front line technician they will support the Medication Management Transformation project by providing expertise in non-automation processes that impact daily pharmacy operations. Core responsibilities include developing orientation and onboarding materials, assessing and updating Pharmacy Technician workflows and guidelines, and supporting key functions such as missing medication resolution, DigiSense recalibration, Fluidose software upgrades, and the drug dictionary deactivation process.
Qualifications
- Licensed by OCP, education obtained from an accredited Pharmacy technician program (CCAPP accredited = Canadian Council for Accreditation of Pharmacy Programs).
- A minimum of 5 years of experience as a registered Pharmacy Technician in a hospital setting is required.
- Strong understanding of clinical workflows and the ability to leverage automation to enhance and support these processes.
- Demonstrated computer skills
- Demonstrated interpersonal skills, communication and teamwork
- Demonstrated knowledge of pharmaceutical arithmetic, pharmaceutical terminology
- Demonstrated excellence in communication, both written and verbal
- Demonstrated problem assessment skills
- Demonstrated commitment to customer service and teamwork
- Demonstrated individual leadership skills
- Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
- Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.
- Models behaviour that is aligned with the values of Southlake Regional Health Center.
- Always with compassion
- Power of many
- Serve with purpose
- Every voice matters
Closing Statement
Regular and reliable attendance is an expected requirement of this position.
At Southlake, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live and serve, including those with disabilities. Southlake is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.
It is the responsibility of all Southlake employees to work in a safe manner and promote health and safety in the workplace.
Primary Responsibilities
- Work with the Operations and Medication Management manager and the Lead Automation technician to help inform and develop new orientation and onboarding materials to ensure pharmacy technicians are effectively trained on updated workflows and guidelines.
- Assess current and future pharmacy technician workflows, identify gaps, and recommend updates to optimize efficiency and compliance with best practices.
- Support the Operations and Medication Management Manager and the Lead Technicians development of new Pharmacy Tech Guidelines based on workflow evaluations and MMT project findings, ensuring clear and accurate procedural standards.
- Support the Automation Lead technician in completing the upgrading and preventative maintenance of of DigiSense and Fluidose, to support accurate medication tracking and dispensing.
- Support the ongoing project work related to missing medication investigations by working with the Operations and Medication Management Manager to determine where there are opportunities for improvement in the technician workflow of dispensing medication. Working with the HIS pharmacists to clean up the Meditech drug library by deactivating outdated or inaccurate entries in the drug dictionary to ensure medication safety and accuracy.
About Southlake Health
For 100 years and counting, Southlake Health has built healthy communities through leading edge care with an unwavering pride for people, place and performance. Over the years, Southlake Health has evolved into one of Canada’s top healthcare organizations. It is more than a single centre. Southlake Health is a network of expertise, compassion and excellence that delivers health and wellness, close to home.
With 6,000 staff, medical staff, volunteers and learners, as well as an operating budget in excess of $600 million, Southlake Health operates several sites to deliver care to patients across northern York Region and southern Simcoe County. It also provides specialized cardiac and cancer care to patients as far north as Muskoka and as far south as North York through its regional programs.
Southlake Health is committed to growing alongside the communities its serves. State-of-the-art technologies, advanced research and the latest techniques help patients in every stage of life. In a recognition of its commitment to quality and patient safety, Southlake Health has received the highest distinction of Exemplary Standing from Accreditation Canada for the past 16 years. Known as a pioneer in innovative integrated care initiatives, the Southlake@home program has spread across Ontario to ensure care is always within reach.
With support from its communities, Southlake Health will continue to save lives, push boundaries and bring care closer to home for people today and for generations to come. Help us do more by donating at southlake.ca/foundation.
Subject Matter Expert (SME) – Pharmacy Technician
About the role
Company Bio
Southlake is building healthy communities through outstanding care, innovative partnerships, and amazing people. We deliver a wide range of healthcare services to the communities of northern York Region and southern Simcoe County. Our advanced regional programs include Cancer Care and Cardiac Care and serve a broader population across the northern GTA and into Simcoe-Muskoka.
Our team of nearly 6,000 staff, physicians, volunteers, students and Patient and Family Advisors are committed to creating an environment where the best experiences happen. As a recognition of our commitment to quality and patient safety, we have received the highest distinction of Exemplary Standing from Accreditation Canada.
Job Summary
The Registered Pharmacy Technician Subject Matter Expert (SME) using their experience and expertise as a front line technician they will support the Medication Management Transformation project by providing expertise in non-automation processes that impact daily pharmacy operations. Core responsibilities include developing orientation and onboarding materials, assessing and updating Pharmacy Technician workflows and guidelines, and supporting key functions such as missing medication resolution, DigiSense recalibration, Fluidose software upgrades, and the drug dictionary deactivation process.
Qualifications
- Licensed by OCP, education obtained from an accredited Pharmacy technician program (CCAPP accredited = Canadian Council for Accreditation of Pharmacy Programs).
- A minimum of 5 years of experience as a registered Pharmacy Technician in a hospital setting is required.
- Strong understanding of clinical workflows and the ability to leverage automation to enhance and support these processes.
- Demonstrated computer skills
- Demonstrated interpersonal skills, communication and teamwork
- Demonstrated knowledge of pharmaceutical arithmetic, pharmaceutical terminology
- Demonstrated excellence in communication, both written and verbal
- Demonstrated problem assessment skills
- Demonstrated commitment to customer service and teamwork
- Demonstrated individual leadership skills
- Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
- Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.
- Models behaviour that is aligned with the values of Southlake Regional Health Center.
- Always with compassion
- Power of many
- Serve with purpose
- Every voice matters
Closing Statement
Regular and reliable attendance is an expected requirement of this position.
At Southlake, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live and serve, including those with disabilities. Southlake is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.
It is the responsibility of all Southlake employees to work in a safe manner and promote health and safety in the workplace.
Primary Responsibilities
- Work with the Operations and Medication Management manager and the Lead Automation technician to help inform and develop new orientation and onboarding materials to ensure pharmacy technicians are effectively trained on updated workflows and guidelines.
- Assess current and future pharmacy technician workflows, identify gaps, and recommend updates to optimize efficiency and compliance with best practices.
- Support the Operations and Medication Management Manager and the Lead Technicians development of new Pharmacy Tech Guidelines based on workflow evaluations and MMT project findings, ensuring clear and accurate procedural standards.
- Support the Automation Lead technician in completing the upgrading and preventative maintenance of of DigiSense and Fluidose, to support accurate medication tracking and dispensing.
- Support the ongoing project work related to missing medication investigations by working with the Operations and Medication Management Manager to determine where there are opportunities for improvement in the technician workflow of dispensing medication. Working with the HIS pharmacists to clean up the Meditech drug library by deactivating outdated or inaccurate entries in the drug dictionary to ensure medication safety and accuracy.
About Southlake Health
For 100 years and counting, Southlake Health has built healthy communities through leading edge care with an unwavering pride for people, place and performance. Over the years, Southlake Health has evolved into one of Canada’s top healthcare organizations. It is more than a single centre. Southlake Health is a network of expertise, compassion and excellence that delivers health and wellness, close to home.
With 6,000 staff, medical staff, volunteers and learners, as well as an operating budget in excess of $600 million, Southlake Health operates several sites to deliver care to patients across northern York Region and southern Simcoe County. It also provides specialized cardiac and cancer care to patients as far north as Muskoka and as far south as North York through its regional programs.
Southlake Health is committed to growing alongside the communities its serves. State-of-the-art technologies, advanced research and the latest techniques help patients in every stage of life. In a recognition of its commitment to quality and patient safety, Southlake Health has received the highest distinction of Exemplary Standing from Accreditation Canada for the past 16 years. Known as a pioneer in innovative integrated care initiatives, the Southlake@home program has spread across Ontario to ensure care is always within reach.
With support from its communities, Southlake Health will continue to save lives, push boundaries and bring care closer to home for people today and for generations to come. Help us do more by donating at southlake.ca/foundation.