SENIOR BUSINESS & SYSTEMS ANALYST BS&R
About the role
Job ID: 59169
Job Category: Information & Technology
Division & Section: Corporate Real Estate Management, Business Management
Work Location: METRO HALL
Job Type & Duration: Full-time, Temporary (24 month) vacancy
Salary Range: $113,683.00 - $155,216.00
Hiring Zone: $127,728.00 - $138,484.00
Shift Information: Monday to Friday, 35 hours per week
Affiliation: Non-Union
Number of Positions Open: 1
Posting Period: 16-MARCH-2026 to 30-MARCH-2026
Main Responsibilities
- Maintains, supports, and enhances various functional and technical aspects of the Work Management System IBM Maximo Manage (formerly IBM Maximo) including solution configuration, application support, troubleshooting, device management and first-level technical support.
- Manages daily issues and problem-solving related to Maximo Manage technology applications used by the business.
- Supports all business/operational tasks in the project lifecycle, including project preparation, gathering and analysis of business requirements, conducting blueprint workshops, develops business specifications and system configuration, recommends testing scenarios and unit and integration testing, and rollout.
- Develops, manages, and implements detailed project documentation and plans, performs system analysis activities, participates in the research and testing, provides contingencies, and establishes priorities.
- Provides work direction to team members, assesses progress against project plans, and authorizes sign-off at each stage of the project, including the final production sign-off.
- Supervises, motivates, and trains assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
- Performs business related tasks (research, impact analysis, planning, testing, coordinating, etc.) for systems upgrades, support stack applications and other related projects.
- Determines the most efficient way to implement system changes, establishes and monitors timelines, reviews, and identifies changes, and analyzes the impact on operations.
- Represents Division on cross-divisional teams. Chairs and participates in sub-committees charged with identifying the Work Management System support needs of the Corporation.
- Reviews, recommends, and prioritizes change requests. Prepares business system applications documents for reports, interfaces, enhancements, forms, conversions, and batch processes.
- Prepares reports and provides information for senior management and staff.
- Liaises with Corporate IT, external technical resources, and software vendors regarding technical issues including client refresh, backup and restore requirements, and external interfaces with the Work Management System.
- Maintains business and technical knowledge of Work Management System Maximo Manage and Maximo Mobile for current and upcoming technological advancements.
- Researches and recommends solutions for Work Management System. Develops new techniques and innovative approaches to enhance system functionality and automate business processes. Assists in the execution of system processes to support interfaces, reporting requirements and year-end reporting.
- Provides advice and guidance to the Division on the use of systems, troubleshoots issues, debugs program features and functions, user exits and object-oriented language.
- Responsible for quality assurance in accordance with Corporate Policy and SAP standards and ensures integrity of Work Management System master data, transactional records, reports and periodic posting production runs.
- Ensures internal controls and standards are maintained.
Key Qualifications
- Extensive configuration knowledge and application support experience related to the IBM Maximo Manage (formerly Maximo) module within IBM Maximo Application Suite including facilities work order processing, preventive maintenance, master data modelling, automation scripts, including platform’s core features and functions.
- Demonstrated ability to quickly deliver the technical concepts associated with Maximo application design, programming as well as resolving support problems, with the ability to clearly articulate this information in terms appropriate to the various audience levels.
- Extensive experience providing support to large and complex projects or teams and working in Production Support teams in a high availability environment.
- Experience of using and support mobile field service applications such as Maximo Scheduling and IBM Maximo Mobile or equivalent would be an asset.
- IBM certification in the area of Maintenance or an approved equivalent combination of education and/or related experience would be an asset.
- Excellent interpersonal, negotiation, oral and written communication skills, with the ability to prepare and present detailed research proposals, methodologies, policies, standard project plans and reports. Ability to prepare, organize and present project documentation to various audiences (e.g. business case, feasibility study, project plans).
- Ability to effectively manage workload with strict time constraints.
- Ability to analyze/troubleshoot issues and create functional specifications for custom Maximo Application Suite developments and enhancements, including requirements, design and test cases.
- Demonstrated ability to learn new business concepts and technologies quickly.
- Ability to use project management tools (e.g. MS Project), methods and standards, estimating and tracking time and efforts, allocating and deploying resources, etc.
- Extensive research, analytical, conflict resolution and problem-solving skills.
- Ability to identify risks by thoroughly assessing implications of proposed solutions.
- Ability to work effectively as a team member and collaboratively with others in a multidisciplinary team.
Equity, Diversity and Inclusion The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.
Accommodation The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.
About City of Toronto
The City of Toronto is committed to fostering a positive and progressive workplace culture, and strives to build a workforce that reflects the citizens it serves. We are committed to building a high performing public service, with strong and effective leaders to enable service excellence, through high engagement and healthy and safe workplaces.
Toronto is home to more than 2.9 million people whose diversity and experiences make this great city Canada’s leading economic engine and one of the world’s most diverse and livable cities. As the fourth largest city in North America, Toronto is a global leader in technology, finance, film, music, culture, and innovation, and consistently places at the top of international rankings due to investments championed by its government, residents and businesses.
Toronto Public Service consists of approximately 35,771 employees, providing programs and services to Toronto residents, businesses and visitors. Additionally, the City of Toronto has a number of agencies and corporations including the Toronto Police Service, Toronto Public Library and the Toronto Transit Commission, which make up the broader municipal organization.
There are 44 operating divisions and offices providing an extensive level of programs and services. We offer diverse career opportunities across a wide variety of professional, trade, administrative, managerial and other employment roles. The Toronto Public Service has won numerous awards for quality, innovation and efficiency in delivering citizen-focused services. We are proud to have been named one of Canada's Top 100 Employers, Canada's Best Diversity Employers, Top Family Friendly Employers and Greater Toronto's Top Employers.
Consider joining the award-winning Toronto Public Service and help us make a difference in a great City!
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SENIOR BUSINESS & SYSTEMS ANALYST BS&R
About the role
Job ID: 59169
Job Category: Information & Technology
Division & Section: Corporate Real Estate Management, Business Management
Work Location: METRO HALL
Job Type & Duration: Full-time, Temporary (24 month) vacancy
Salary Range: $113,683.00 - $155,216.00
Hiring Zone: $127,728.00 - $138,484.00
Shift Information: Monday to Friday, 35 hours per week
Affiliation: Non-Union
Number of Positions Open: 1
Posting Period: 16-MARCH-2026 to 30-MARCH-2026
Main Responsibilities
- Maintains, supports, and enhances various functional and technical aspects of the Work Management System IBM Maximo Manage (formerly IBM Maximo) including solution configuration, application support, troubleshooting, device management and first-level technical support.
- Manages daily issues and problem-solving related to Maximo Manage technology applications used by the business.
- Supports all business/operational tasks in the project lifecycle, including project preparation, gathering and analysis of business requirements, conducting blueprint workshops, develops business specifications and system configuration, recommends testing scenarios and unit and integration testing, and rollout.
- Develops, manages, and implements detailed project documentation and plans, performs system analysis activities, participates in the research and testing, provides contingencies, and establishes priorities.
- Provides work direction to team members, assesses progress against project plans, and authorizes sign-off at each stage of the project, including the final production sign-off.
- Supervises, motivates, and trains assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
- Performs business related tasks (research, impact analysis, planning, testing, coordinating, etc.) for systems upgrades, support stack applications and other related projects.
- Determines the most efficient way to implement system changes, establishes and monitors timelines, reviews, and identifies changes, and analyzes the impact on operations.
- Represents Division on cross-divisional teams. Chairs and participates in sub-committees charged with identifying the Work Management System support needs of the Corporation.
- Reviews, recommends, and prioritizes change requests. Prepares business system applications documents for reports, interfaces, enhancements, forms, conversions, and batch processes.
- Prepares reports and provides information for senior management and staff.
- Liaises with Corporate IT, external technical resources, and software vendors regarding technical issues including client refresh, backup and restore requirements, and external interfaces with the Work Management System.
- Maintains business and technical knowledge of Work Management System Maximo Manage and Maximo Mobile for current and upcoming technological advancements.
- Researches and recommends solutions for Work Management System. Develops new techniques and innovative approaches to enhance system functionality and automate business processes. Assists in the execution of system processes to support interfaces, reporting requirements and year-end reporting.
- Provides advice and guidance to the Division on the use of systems, troubleshoots issues, debugs program features and functions, user exits and object-oriented language.
- Responsible for quality assurance in accordance with Corporate Policy and SAP standards and ensures integrity of Work Management System master data, transactional records, reports and periodic posting production runs.
- Ensures internal controls and standards are maintained.
Key Qualifications
- Extensive configuration knowledge and application support experience related to the IBM Maximo Manage (formerly Maximo) module within IBM Maximo Application Suite including facilities work order processing, preventive maintenance, master data modelling, automation scripts, including platform’s core features and functions.
- Demonstrated ability to quickly deliver the technical concepts associated with Maximo application design, programming as well as resolving support problems, with the ability to clearly articulate this information in terms appropriate to the various audience levels.
- Extensive experience providing support to large and complex projects or teams and working in Production Support teams in a high availability environment.
- Experience of using and support mobile field service applications such as Maximo Scheduling and IBM Maximo Mobile or equivalent would be an asset.
- IBM certification in the area of Maintenance or an approved equivalent combination of education and/or related experience would be an asset.
- Excellent interpersonal, negotiation, oral and written communication skills, with the ability to prepare and present detailed research proposals, methodologies, policies, standard project plans and reports. Ability to prepare, organize and present project documentation to various audiences (e.g. business case, feasibility study, project plans).
- Ability to effectively manage workload with strict time constraints.
- Ability to analyze/troubleshoot issues and create functional specifications for custom Maximo Application Suite developments and enhancements, including requirements, design and test cases.
- Demonstrated ability to learn new business concepts and technologies quickly.
- Ability to use project management tools (e.g. MS Project), methods and standards, estimating and tracking time and efforts, allocating and deploying resources, etc.
- Extensive research, analytical, conflict resolution and problem-solving skills.
- Ability to identify risks by thoroughly assessing implications of proposed solutions.
- Ability to work effectively as a team member and collaboratively with others in a multidisciplinary team.
Equity, Diversity and Inclusion The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.
Accommodation The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.
About City of Toronto
The City of Toronto is committed to fostering a positive and progressive workplace culture, and strives to build a workforce that reflects the citizens it serves. We are committed to building a high performing public service, with strong and effective leaders to enable service excellence, through high engagement and healthy and safe workplaces.
Toronto is home to more than 2.9 million people whose diversity and experiences make this great city Canada’s leading economic engine and one of the world’s most diverse and livable cities. As the fourth largest city in North America, Toronto is a global leader in technology, finance, film, music, culture, and innovation, and consistently places at the top of international rankings due to investments championed by its government, residents and businesses.
Toronto Public Service consists of approximately 35,771 employees, providing programs and services to Toronto residents, businesses and visitors. Additionally, the City of Toronto has a number of agencies and corporations including the Toronto Police Service, Toronto Public Library and the Toronto Transit Commission, which make up the broader municipal organization.
There are 44 operating divisions and offices providing an extensive level of programs and services. We offer diverse career opportunities across a wide variety of professional, trade, administrative, managerial and other employment roles. The Toronto Public Service has won numerous awards for quality, innovation and efficiency in delivering citizen-focused services. We are proud to have been named one of Canada's Top 100 Employers, Canada's Best Diversity Employers, Top Family Friendly Employers and Greater Toronto's Top Employers.
Consider joining the award-winning Toronto Public Service and help us make a difference in a great City!