Property & Facilities Management - Property Mgmt Associate

Location: Calgary, AB

Onsite Flexibility: Hybrid

Contract Details

Position Type: Contract Contract Duration: 7 months Pay Rate: C$25.00–C$26.00 / Hour (CAD)

Job Summary

As a Property Management Associate, you will oversee the coordination of a variety of departmental and financial activities. Note: Temporary position with the potential to move into a permanent role.

This is a managerial position responsible for supporting and assisting the Sr. Property Manager to ensure the successful day-to-day operations of the property. The position requires an individual who exemplifies professionalism, service excellence, attention to detail, and focus on quality.

The role is a CBRE Ambassador specializing in relationship management with high-profile tenants within Suncor Energy Centre. The position is the conduit and liaison for tenants in which, through constant communication and follow-up with other departments, ensures a timely resolution to operational issues while minimizing tenant impact. This individual will also be supervising and providing direction to the Building Services team to ensure the appearance of the exterior and interior common areas of the complex are always maintained to the highest standard. They will work closely with the Sr. Property Manager to ensure budgets and capital plans are prepared and managed as per objectives, negotiate, award and monitor building contracts in accordance with policies, prepare property and co-owner reports within the required timelines, ensure overall tenant satisfaction and liaise with contractors and employees.

The incumbent will assist the Sr. Property Manager to oversee the operational and administrative functions associated with the property, ensuring the asset is managed and operated at the highest possible standard in accordance with CBRE goals, objectives and all applicable codes, environmental requirements and government legislation.

Key Responsibilities

Primary tenant contact for escalated inquiries and requests, requiring detailed coordination and communication between the tenants, operations, security, construction, accounting and building services ensuring all requests and concerns are dealt with in a professional manner to ensure tenant satisfaction. Managing the day-to-day operations of the Building Services Department, comprised of one Building Services Supervisor, one Building Services Coordinator, one Building Services Technician, one Dock Master and one Receptionist/Administrative Assistant. Management of this team includes monitoring and providing support daily, participating in performance management, setting objectives, and providing development through training and education. Take personal responsibility to promote and adhere to all safety, health, and environment policies. Lead by example to proactively identify, report, manage and mitigate potential hazards and follow through to resolution. Liaise with base building contractors on projects ensuring they are completed as scheduled and in accordance with the budget guidelines including window cleaning, landscaping, waste removal, carpet cleaning, pest control, janitorial, parking, and common area repairs. Assist in supervising the janitorial contract to ensure contractor maintains compliance with the agreement, monthly costs are within the established budget and the service provided meets the tenants and CBRE's expectations. Conduct monthly meetings and inspections as required. Attend monthly parking contract meetings and assist with parking recommendations to improve the parking experience, maximize revenue, and ensure parker satisfaction. Review monthly parking reports and ensure the data is cross-referenced with Tenant lease information. Conduct monthly "Key Account Meetings" with the large office tenants documenting discussions of their issues for distribution to all departments. Meet with other tenants including retailers on a regular basis and ensure all meetings are tracked and minutes are taken. Coordinating all tenant move-in/move-out(s) in conjunction with construction, operations, security and building service/loading dock ensuring all procedures are followed. Ensuring signage, access cards, mailboxes, recycling, move-in packages, Life Safety manual and Tenant Information Guides are appropriately distributed. Conduct New Tenant Orientation meetings to ensure tenants feel welcome and are educated on the building regulations, procedures, and contacts. Routinely review to ensure the Tenant Information Guide, Tenant Database and web site information is accurate and continuously up to date. Additionally, working with the Marketing team to ensure the tenant App updates are accurate and timely. Assist the Tenant Services Manager and Shared Services in monitoring the Accounts Receivable process, and ensure all outstanding balances are followed up on in a timely fashion and the A/R is always current. Administration of all lease documentation, storage area management and leases ensuring the information is kept updated and accurate at all times. Assisting the Sr. Property Manager to generate and compile the Monthly Property Management Report and organize the quarterly co-owner meetings report ensuring all the information is accurate and up to date. Assist and provide support to the managers regarding variance comments and other requirements included in the monthly reports. Assisting the Sr. Property Manager with budget preparation, contract negotiation and management of operating costs by adhering to purchasing processes, reviewing and approval of all billings, maintaining accurate maintenance and administrative records. Assist and provide support to the managers to ensure accurate and timely entry into YARDI relating to day-to-day expenses and one-time projects. Other duties as assigned.

Required Skills

Proven leader who exhibits and insists on a standard of excellence, and shares the vision to work collaboratively with others to meet the commitment to providing outstanding customer service. Proven ability to work independently and deal with difficult/sensitive situations. Strong communication and organizational skills with the ability to multitask.

Education Requirements

University degree is an asset. Possess or working towards RPA, FMA, or CPM designation. Possess or working towards RECA Licensing in Property Management.

Required Experience

Minimum 5 years working experience in a large commercial building environment. Minimum 3 years management experience. Minimum 3 years of experience with direct supervision of staff.

Medical Insurance Plans

Vision Insurance Plans Dental Insurance Plans 401k Retirement Fund

About the Client

This client is a leading commercial real estate services and facilities management organization operating across major markets in Canada and internationally, including properties across Calgary and other key urban centres. The firm manages a significant portfolio of commercial, mixed-use, and institutional assets, employing tens of thousands of professionals in areas such as property management, building operations engineering, HSE consulting, and facility management. Professionals in roles ranging from property managers and building engineers to operations coordinators and facilities technicians collaborate to deliver high-standard asset management and tenant services across a diverse property portfolio.

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-09173

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