As the leader in the developmental services sector, Bethesda Community Services is currently recruiting those interested in supporting adults, children and youth with developmental disabilities.
We envision ourselves as a community of support that inspires, encourages and empowers children, youth, and adults with special needs to live fulfilled lives. We value respect, diversity and inclusivity, collaboration and compassionate quality service.

POSITION OBJECTIVE

Children and Youth Services requires thirteen (13) Full Time Inclusion Quality Coordinators.

Promoting Bethesda’s Vision, Mission and Values, the Inclusion Quality Coordinator (IQC) plays a key role within the Niagara Region’s new Inclusion Resource Services Model (IRSM). IQCs ensure that children and families are at the centre of service delivery, supporting early learning and child care programs to be inclusive, equitable, and high-quality.

Working in collaboration with educators, families, Community Pedagogical Advisors (CPA), and community agencies, IQCs build capacity, strengthen relationships, and ensure continuity of services. Using a tiered service model, IQCs provide coaching, mentoring, and direct support to educators and families, advancing a shared vision of inclusion and quality that is grounded in the How Does Learning Happen curriculum.

Key Responsibilities:

1. Keep children and families at the centre of service delivery

• Build trusting, natural relationships with families and educators, ensuring continuity of services and a strong sense of belonging for every child.
• Engage families as active partners and co-learners, respecting their voices, perspectives, and expertise.

1. Promote inclusion, equity, and anti-oppressive practice

• Embed DEI, Truth and Reconciliation, and Anti-Racist, Anti- Oppression principles into all interactions, programming, and documentation.
• Contribute to the co-creation of a clear definition of quality inclusion that is meaningful to families, educators, and children, reflecting both special needs and DEI.

1. Deliver a consistent, high-quality tiered service model

• Implement Tier 1 (classroom/program-level), Tier 2 (targeted children or groups), and Tier 3 (complex needs requiring wraparound supports) services.
• Collaborate with families, CPAs, educators, and community agencies to ensure equitable, consistent, and efficient supports across some licensed child care centres and all licensed home child care settings.
• Participate in case conferences and coordinate wraparound services for children with complex needs.

1. Build educator and family capacity (cornerstone of the model)

• Coach and mentor educators in-program, modelling strength-based inclusion strategies and reflective practice.
• Identify gaps in educator knowledge or skills and inform annual, holistic professional learning plans, developed jointly by the two IRSM agencies and CPAs.
• Facilitate and/or co-develop training for families and educators on inclusion, DEI, and child development.
• Provide families with learning opportunities and offer the option to observe in-program coaching and modelling sessions.

1. Foster collaboration and natural relationships

• Strengthen partnerships with families, educators, CPA’s, and community agencies to create a seamless and coordinated support network.
• Contribute to consistent service standards and practices across all programs and agencies, reducing duplication and gaps.
• Attend community meetings and system-level planning tables to address emerging issues and ensure alignment with Niagara Region Children’s Services priorities.

1. Maximize direct support, minimize administrative burden

• Dedicate at least 80% of time to direct service delivery (e.g., in-program modelling and coaching, family engagement, observation).
• Maintain accurate, timely documentation using asset-based, non-deficit language in all records, ISPs, and communication.

1. Support system accountability and continuous quality improvement

• Collect and analyze service data (e.g., access, outcomes, and trends) to inform continuous improvement and system-level reporting.
• Participate in file audits, compliance reviews, and quality measurement processes
• Provide feedback on systemic challenges and emerging needs to CPAs and the Community Pedagogical and Quality Program Manager.
• Engage in reflective supervision every 4–6 weeks to review practice, strengthen skills, and ensure accountability.

QUALIFICATIONS

• Diploma or degree in Early Childhood Education (ECE) with a current RECE designation in good standing with the College.
• Resource Consultant certification or other relevant post-secondary education is preferred.
• 5 years’ experience supporting children and families with Autism Spectrum Disorders, developmental delays and/or other exceptionalities
• Strong understanding of child development, inclusive pedagogy and the Ontario Child Care framework.
• In-depth knowledge of developmental milestones
• Strong communication, problem solving, conflict resolution and solution focused skills
• Family centered approach
• Knowledge of Niagara Region’s early years service system and community programs and resources.
• Knowledge and experience using Applied Behaviour Analysis principles is an asset
• Professional Communication skills: professionally represents the company through strong communication skills, both oral and written
• Multi-Disciplinary teamwork: excels at working with others, building trusting relationships and communicating with a team to provide the most effective support to clients
• Problem-Solving: able to navigate challenges and barriers, always looks for potential risks to help mitigate problems ahead of time, and knows when to ask for help
• Proactive: anticipates and solves problems and issues before they are brought to your attention.
• Knowledge and experience applying How Does Learning Happen? (HDLH) in early years and child care settings.
• Demonstrated ability to embed DEI, Truth and Reconciliation, and Anti-Racist, Anti- Oppression principles into practice.
• Skilled in coaching, mentoring, and facilitating professional learning for educators and families.
• Experience supporting children with complex needs through tiered service delivery and individualized planning through a trauma informed approach.
• Strong data literacy skills, with the ability to collect, analyze, and use evidence to inform practice.
• Ability to work collaboratively across agencies and independently manage a caseload across multiple sites in the Niagara Region.
• Proficient with Microsoft Office
• Experience with Learning Management Systems (LMS)
• Valid Driver’s License and access to a reliable vehicle.
• First Aid Training and CPR Certification
• Nonviolent Crisis Intervention certified
• Fluent in French is an asset

Why Join us?

• Bethesda offers staff competitive wages, career advancement, First Aid and NVCI training as well as the option of joining our HOOPP Pension Plan (https://hoopp.com/) and benefits.
• We foster a culture that encourages continuous professional development and growth through tuition reimbursement on approved continuing education and reimbursement opportunities on position specific memberships and licenses.
• We offer company perks such as retail and gym membership discounts, an Employee Assistance Program and a Bethesda Rewards Program
• Free onsite parking

Bethesda will provide, upon request, accommodation to the materials and processes used in the recruitment process in accordance with the accessibility for Ontarians with Disabilities Act, Integrated Accessibility Standards.

We thank all applicants for their interest but regret that only those considered for an interview will be contacted.