Manager, Service Operations Planning
Top Benefits
About the role
At Canadian Solar, our vision is to make lives better by bringing electricity powered by the sun to millions of people worldwide. As a leading manufacturer of solar panels, inverters, and energy storage solutions, we've been an industry front-runner since our founding in 2001. Our commitment to sustainability is reflected in all parts of our organization as we navigate the complexities of a booming industry.
Throughout Canadian Solar's subsidiaries, e-Storage, Recurrent Energy, MSS and CSI Solar Co., we invest in our employees' growth. Our training programs and promotional opportunities ensure we all can continue to learn. We understand the importance of work-life balance and provide various flexible work options to support our employees' well-being. Join our team to "Make the Difference" by creating a lasting positive impact on the world and the communities where we operate.
Position Title: Manager, Service Operations Planning
Department: Service
Compensation: $130,000 - $180,000 + annual bonus
Reports To: Global Director, Service
Location: Ontario, Canada
About the Role:
The Service Operations Planning Manager will lead global planning and work management across e-STORAGE’s service operations in the Americas, Europe, and APAC. This role is focused on building consistent processes for how preventive maintenance, corrective maintenance, work orders, spares coordination, and service reporting are planned, tracked, and executed across the BESS service portfolio. In addition, you will work to improve global service execution through stronger planning discipline, CMMS-enabled workflows, data quality, and process standardization.
Responsibilities:
- Lead and develop global planning and service coordination teams across the Americas, Europe, and APAC, ensuring consistent execution and collaboration across regions
- Define, standardize, and improve service planning workflows for preventive maintenance, corrective maintenance, service events, work orders, spares coordination, procurement requests, and reporting
- Support CMMS rollout and adoption by developing standard work order structures, required data inputs, workflow requirements, and process documentation
- Partner with Service Directors, LTSA Managers, and regional teams to improve visibility into maintenance planning, work order progress, job completion, service performance, and operational risks
- Establish consistent request and escalation processes for service-related needs, including POs, spares, RMAs, and other operational support requirements
- Monitor PM/CM execution, schedule adherence, open work orders, completion rates, and key service KPIs to identify gaps and drive corrective actions
- Standardize service parts and spares coordination processes, including stock control, audits, RMA tracking, ordering practices, and alignment with field service needs
- Conduct audits of service execution, workflow adherence, reporting accuracy, and process compliance across global regions
- Develop training materials, process maps, and current/future state workflows to support onboarding, regional adoption, and long-term process consistency
Required Qualifications and Skills:
- Educational background in Engineering, Logistics, Supply Chain, Operations Management, or a related field
- At least 5 years' of experience in service planning, maintenance planning, O&M operations, field service coordination, operations planning, or work management
- Strong understanding of preventive maintenance, corrective maintenance, work order management, service workflows, resource coordination, and operational reporting
- Hands-on experience with CMMS, EAM, ERP, or field service management systems, including work order creation, data quality, process adoption, and workflow standardization
- Experience leading or supporting planning, scheduling, service coordination, maintenance coordination, or operational support teams across multiple sites or regions
- Exposure to spares coordination, procurement requests, RMA processes, inventory visibility, or service parts management in support of field operations
- Demonstrated experience improving processes, standardizing workflows, developing SOPs, mapping current/future state processes, or applying Lean Six Sigma / continuous improvement methods
e-STORAGE is Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, colour, religion, sex, national origin, sexual orientation, disability, or veteran status.
e-STORAGE uses AI-assisted tools during parts of the hiring process, including screening and workflow automation. All final hiring decisions are made by humans.
This is a current vacancy, and we are actively hiring for this position.
#CanadianSolar
Not the right fit? Search for Manager, Service Operations Planning jobs in Toronto, ON
About Canadian Solar
Our company
About Canadian Solar Inc.
Founded in 2001 in Canada, Canadian Solar is one of the world's largest and foremost solar power companies. As a leading manufacturer of solar photovoltaic modules and provider of solar energy solutions, Canadian Solar has a geographically diversified pipeline of utility-scale solar power projects. In the past 14 years, Canadian Solar has successfully deployed over 9 GW of premium quality modules in over 70 countries around the world. Furthermore, Canadian Solar is one of the most bankable solar companies worldwide, having been publically listed on NASDAQ since 2006. For additional information about the company, products, and projects, please visit www.canadiansolar.com.
About Canadian Solar EMEA GmbH in Munich
In 2009, Canadian Solar EMEA GmbH was founded and comprises currently of more than 50 employees from 18 different nations. Highly skilled experts represent our team and we are confident to serve our customers. We are a sales organization and can support our sales team from the Munich office within the fields of technical, legal, accounting, marketing, logistics and order fulfillment matters.
Within the EMEA region, we are distinguishing between three different business lines: modules sales, digital solutions and energy business . The first two teams lead from the Munich office, are responsible for the modules sales and digital solutions are finally reporting to CCO Yan Zhuang, responsible for the global sales within Canadian Solar. Globally, the Energy Business Team is led by Arthur Chen and teams are located across Europe in UK and Spain. In the near future Milan will be added. Across all cross-functional departments key personnel is identified as platform to coordinate and support the separate business lines in legal, human resources, accounting and operational matters.
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Manager, Service Operations Planning
Top Benefits
About the role
At Canadian Solar, our vision is to make lives better by bringing electricity powered by the sun to millions of people worldwide. As a leading manufacturer of solar panels, inverters, and energy storage solutions, we've been an industry front-runner since our founding in 2001. Our commitment to sustainability is reflected in all parts of our organization as we navigate the complexities of a booming industry.
Throughout Canadian Solar's subsidiaries, e-Storage, Recurrent Energy, MSS and CSI Solar Co., we invest in our employees' growth. Our training programs and promotional opportunities ensure we all can continue to learn. We understand the importance of work-life balance and provide various flexible work options to support our employees' well-being. Join our team to "Make the Difference" by creating a lasting positive impact on the world and the communities where we operate.
Position Title: Manager, Service Operations Planning
Department: Service
Compensation: $130,000 - $180,000 + annual bonus
Reports To: Global Director, Service
Location: Ontario, Canada
About the Role:
The Service Operations Planning Manager will lead global planning and work management across e-STORAGE’s service operations in the Americas, Europe, and APAC. This role is focused on building consistent processes for how preventive maintenance, corrective maintenance, work orders, spares coordination, and service reporting are planned, tracked, and executed across the BESS service portfolio. In addition, you will work to improve global service execution through stronger planning discipline, CMMS-enabled workflows, data quality, and process standardization.
Responsibilities:
- Lead and develop global planning and service coordination teams across the Americas, Europe, and APAC, ensuring consistent execution and collaboration across regions
- Define, standardize, and improve service planning workflows for preventive maintenance, corrective maintenance, service events, work orders, spares coordination, procurement requests, and reporting
- Support CMMS rollout and adoption by developing standard work order structures, required data inputs, workflow requirements, and process documentation
- Partner with Service Directors, LTSA Managers, and regional teams to improve visibility into maintenance planning, work order progress, job completion, service performance, and operational risks
- Establish consistent request and escalation processes for service-related needs, including POs, spares, RMAs, and other operational support requirements
- Monitor PM/CM execution, schedule adherence, open work orders, completion rates, and key service KPIs to identify gaps and drive corrective actions
- Standardize service parts and spares coordination processes, including stock control, audits, RMA tracking, ordering practices, and alignment with field service needs
- Conduct audits of service execution, workflow adherence, reporting accuracy, and process compliance across global regions
- Develop training materials, process maps, and current/future state workflows to support onboarding, regional adoption, and long-term process consistency
Required Qualifications and Skills:
- Educational background in Engineering, Logistics, Supply Chain, Operations Management, or a related field
- At least 5 years' of experience in service planning, maintenance planning, O&M operations, field service coordination, operations planning, or work management
- Strong understanding of preventive maintenance, corrective maintenance, work order management, service workflows, resource coordination, and operational reporting
- Hands-on experience with CMMS, EAM, ERP, or field service management systems, including work order creation, data quality, process adoption, and workflow standardization
- Experience leading or supporting planning, scheduling, service coordination, maintenance coordination, or operational support teams across multiple sites or regions
- Exposure to spares coordination, procurement requests, RMA processes, inventory visibility, or service parts management in support of field operations
- Demonstrated experience improving processes, standardizing workflows, developing SOPs, mapping current/future state processes, or applying Lean Six Sigma / continuous improvement methods
e-STORAGE is Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, colour, religion, sex, national origin, sexual orientation, disability, or veteran status.
e-STORAGE uses AI-assisted tools during parts of the hiring process, including screening and workflow automation. All final hiring decisions are made by humans.
This is a current vacancy, and we are actively hiring for this position.
#CanadianSolar
Not the right fit? Search for Manager, Service Operations Planning jobs in Toronto, ON
About Canadian Solar
Our company
About Canadian Solar Inc.
Founded in 2001 in Canada, Canadian Solar is one of the world's largest and foremost solar power companies. As a leading manufacturer of solar photovoltaic modules and provider of solar energy solutions, Canadian Solar has a geographically diversified pipeline of utility-scale solar power projects. In the past 14 years, Canadian Solar has successfully deployed over 9 GW of premium quality modules in over 70 countries around the world. Furthermore, Canadian Solar is one of the most bankable solar companies worldwide, having been publically listed on NASDAQ since 2006. For additional information about the company, products, and projects, please visit www.canadiansolar.com.
About Canadian Solar EMEA GmbH in Munich
In 2009, Canadian Solar EMEA GmbH was founded and comprises currently of more than 50 employees from 18 different nations. Highly skilled experts represent our team and we are confident to serve our customers. We are a sales organization and can support our sales team from the Munich office within the fields of technical, legal, accounting, marketing, logistics and order fulfillment matters.
Within the EMEA region, we are distinguishing between three different business lines: modules sales, digital solutions and energy business . The first two teams lead from the Munich office, are responsible for the modules sales and digital solutions are finally reporting to CCO Yan Zhuang, responsible for the global sales within Canadian Solar. Globally, the Energy Business Team is led by Arthur Chen and teams are located across Europe in UK and Spain. In the near future Milan will be added. Across all cross-functional departments key personnel is identified as platform to coordinate and support the separate business lines in legal, human resources, accounting and operational matters.