About QuadReal Property Group

QuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management are $94 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities to invest in equity and debt in both the public and private markets. QuadReal invests directly, via programmatic partnerships and through operating platforms in which it holds an ownership interest.

QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.

QuadReal: Excellence lives here.

www.quadreal.com

Role Overview:

Reporting to the General Manager, the Operations Manager is a senior building operations position and is responsible for providing administrative, operational and technical service and support to a designated portfolio. The primary objective of the Operations Manager is to ensure that the assigned real estate portfolio or complex of buildings is being managed and maintained in a safe and environmentally responsible manner and to the highest level of operational efficiency.

Responsibilities:

• Manage the activities of all direct reports to ensure the timely achievement of property and organization goals, within prescribed policies, procedures, and standard business practices.
• Responsible for the operation and preventive maintenance of all building systems including mechanical, electrical, plumbing, elevating devices, structural systems and building life safety equipment and systems.
• In coordination with the Asset & Property Management teams, develop and maintain annual operating and capital budgets and 5-year plans that will maintain, enhance, and operate the property in a first class manner.
• Authorize and process all operation expenses, within approved guidelines, ensuring appropriate allocation of expenses and that the Property remains within prescribed budget guidelines.
• Lead the team in providing the highest levels of customer service to all those with whom they interact, whether internal or external, with the goal of continuously improving the customer experience.
• Manage consultants and contractors to ensure each project is completed on time, within budget, and according to established specifications.
• Tenant improvement work; review and approve tenant design documentation, attend tenant site meetings and general supervision of tenant construction.
• Ensure contractual obligations for all Service Contracts & Agreements are carried out in accordance with corporate policies & procedures and guidelines, and that the terms of agreement and project deliverables meet applicable code requirements and regulations.
• Ensure the property is consistently inspected, improved upon, and maintained to manage risk and improve the useful life of major building components and systems.
• Support, implement, and champion property sustainability programs and initiatives; familiar with LEED EB O&M, BOMA BEST, and Fitwell requirements.
• Support the Asset & Property Management teams in evaluating and developing business cases for capital improvements to enhance property value and performance.
• Participate and actively engage in technical and sustainability stakeholder networks to stay well informed of new developments and technologies.
• Collaborate with team leads and provide insight, knowledge and perspective regarding the overall structure and strategy of the operational excellence programs within QuadReal.
• Focus on achieving service enhancements and operating cost efficiencies through operational excellence and energy conservation initiatives without compromising overall client satisfaction.
• A commitment to excellence and best practice in energy and waste minimization. Ensure compliance to all EHS regulatory and corporate standards.

Qualifications:

• Senior leader - 8+ years’ experience in Operations Manager role
• Power engineering certificate
• Experience in obtaining and maintaining sustainability certifications (LEED, Well, Fitwell, BOMA)
• Project management and capital planning skills.
• Financial management skills i.e. budget tracking and budget creation, strong leadership skills.

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Note to Recruiters: QuadReal does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to QuadReal, directly or indirectly, will be considered QuadReal property. QuadReal will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for engaged services to submit resumes.

QuadReal Property Group will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format. If you require accommodation, please advise the Talent Acquisition team member you are working with and include the following: Job posting #, your name and your preferred method of contact.