Title

Games Manager

Reports To

General Manager

Summary

The Games Manager effectively manages and leads table games staff to achieve and maintain a high level of job performance and exceptional customer service. This individual will assume responsibility in the absence of Senior Management (Department heads).

Core Competencies

• Customer Service
• Decision Making and Judgement
• Leadership 
• Communication

Job Duties

• Assumes responsibility in the absence of Senior Management (Department heads).
• Ensures all employees are well informed and aligned with the company Mission, Vision, Principles and Values.
• Effectively manages and leads Table Games staff to achieve and maintain a high level of job performance and exceptional customer service.
• Initiates staff development and training. 
• Assists in the facilitation of the recruitment process, as well as department payroll functions.
• Uses effective time management skills and ensures adequate staffing levels to meet business needs.
• Ensures the casino is operated in accordance with the AGLC Casino Terms and Conditions.
• Strong working relationship with Advisors, Charity Workers and Volunteers.
• Contacts AGLC for all suspicions or evidence of cheating at play, theft, monetary discrepancies or other illegal activities.
• Ensures the proper P&P for storage and security of all gaming assets.
• Reports any error or procedural irregularities in games operation to the appropriate persons.
• Ensures all table games are being run smoothly and efficiently.
• Acts as a role model for employees and fosters teamwork, employee morale, motivation, and open communication.
• Additional duties or responsibilities as required.

Requirements

• Completion of a Grade 12 High School diploma or G.E.D. equivalent.
• Post- secondary education in business or a related field is an asset.
• Must be able to pass AGLC examination and acquire Games Manager license
• 5 years of Gaming experience (required).
• 3 years of experience as a Pit Manager/Games Manager (required).
• Strong understanding of overall casino operations.
• Strong knowledge of AGLC Terms and Conditions.
• Proven leadership skills and business acumen.
• Working knowledge with word processing, spreadsheets, email, Internet navigation, and presentation software.
• Willing to work all shifts.
• Excellent verbal and written communication skills.
• Must exhibit exemplary customer service skills.

Work Conditions

• Must be able to stand for prolonged time periods.
• Must be able to carry out light cleaning duties.
• Must be available to work all shifts including evenings, weekends, and holidays.
• Must be able to work in a fast-paced working environment.