About the role
Job Description
Join RBCx's dynamic Customer Experience team and be the first point of contact for customers across Canada's most innovative tech companies!
If you thrive in fast-paced, collaborative environments, bring call centre experience or related customer-facing expertise, and are ready to flex your skills across multiple brands, we want you!
Help shape the future of Canadian tech innovation while making a real impact for our diverse customer base in a workplace where you'll belong, grow, and truly make a difference.
RBCx pursues big, bold ideas and leverages RBC's extensive experience, networks, and capital to help shape what's next. Our four pillars – Banking, Capital, Platform, and Ventures – combine to support tech businesses of all sizes and stages, making us the go-to backer of Canadian innovation. Our people are our most valuable assets, which is why we invest deeply in making sure RBCx isn't just a place to work, but a place to belong.
What is the opportunity?
The RBCx Customer Experience & Fraud Management team expertly leverages diverse skill sets and customer-focused, innovative approaches to deliver industry-best customer experience solutions across our portfolio companies.
As aCustomer Experience Specialist (Flex), you will be the first point of contact for customers across RBCx's diverse portfolio companies—including Mydoh, Houseful, Ownr, Dr.Bill/Md.Billing, and more. You'll work in a dynamic, on-call environment providing generalist support across multiple brands and customer bases. This is an excellent opportunity for a collaborative team player who thrives in fast-paced, ever-changing settings.
What will you do?
- Serve as the first point of contact for customers via chat, email, and phone across multiple portfolio companies
- Provide responsive, empathetic customer support addressing inquiries and resolving issues across diverse product lines
- Work as an on-call, flexible team member, handling generalist topics and cross-portfolio customer needs
- Support customers with questions related to Mydoh, Houseful, Ownr, Dr.Bill/Md.Billing, and other RBCx portfolio companies
- Collaborate with team members to ensure exceptional customer experiences and meet established SLAs/KPIs
- Contribute to a dynamic, collaborative team environment while maintaining flexibility to support shifting priorities
- Work weekends when needed to support business requirements
What do you need to succeed?
- Experience in a call centre or related customer-facing roles
- Proven ability to work in a dynamic, fast-paced environment with shifting priorities
- Strong communication skills with the ability to handle generalist support topics across multiple platforms
- Demonstrated teamwork and collaboration skills; comfortable working as part of a flexible, responsive team
- Passion for delivering exceptional customer experiences
- Ability to adapt and learn quickly across multiple product lines and customer bases
Strongly Recommended
- Fluent in French (English/French bilingual preferred)
- Experience supporting multiple portfolio companies or brands
- Familiarity with customer service platforms and tools such as Intercom
- Experience with chat, email, or phone support systems
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work
Job Skills
Call Center, Communication, Customer Experience (CX), Customer Interactions, Customer Satisfaction, Customer Service, Customer Service Management, Group Problem Solving, Oral Communications, Problem Management, Teamwork, Written Communication
Additional Job Details
Address:
20 KING ST W:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
PERSONAL & COMMERCIAL BANKING
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2026-03-11
Application Deadline:
2026-03-26
Note**:**Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
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About the role
Job Description
Join RBCx's dynamic Customer Experience team and be the first point of contact for customers across Canada's most innovative tech companies!
If you thrive in fast-paced, collaborative environments, bring call centre experience or related customer-facing expertise, and are ready to flex your skills across multiple brands, we want you!
Help shape the future of Canadian tech innovation while making a real impact for our diverse customer base in a workplace where you'll belong, grow, and truly make a difference.
RBCx pursues big, bold ideas and leverages RBC's extensive experience, networks, and capital to help shape what's next. Our four pillars – Banking, Capital, Platform, and Ventures – combine to support tech businesses of all sizes and stages, making us the go-to backer of Canadian innovation. Our people are our most valuable assets, which is why we invest deeply in making sure RBCx isn't just a place to work, but a place to belong.
What is the opportunity?
The RBCx Customer Experience & Fraud Management team expertly leverages diverse skill sets and customer-focused, innovative approaches to deliver industry-best customer experience solutions across our portfolio companies.
As aCustomer Experience Specialist (Flex), you will be the first point of contact for customers across RBCx's diverse portfolio companies—including Mydoh, Houseful, Ownr, Dr.Bill/Md.Billing, and more. You'll work in a dynamic, on-call environment providing generalist support across multiple brands and customer bases. This is an excellent opportunity for a collaborative team player who thrives in fast-paced, ever-changing settings.
What will you do?
- Serve as the first point of contact for customers via chat, email, and phone across multiple portfolio companies
- Provide responsive, empathetic customer support addressing inquiries and resolving issues across diverse product lines
- Work as an on-call, flexible team member, handling generalist topics and cross-portfolio customer needs
- Support customers with questions related to Mydoh, Houseful, Ownr, Dr.Bill/Md.Billing, and other RBCx portfolio companies
- Collaborate with team members to ensure exceptional customer experiences and meet established SLAs/KPIs
- Contribute to a dynamic, collaborative team environment while maintaining flexibility to support shifting priorities
- Work weekends when needed to support business requirements
What do you need to succeed?
- Experience in a call centre or related customer-facing roles
- Proven ability to work in a dynamic, fast-paced environment with shifting priorities
- Strong communication skills with the ability to handle generalist support topics across multiple platforms
- Demonstrated teamwork and collaboration skills; comfortable working as part of a flexible, responsive team
- Passion for delivering exceptional customer experiences
- Ability to adapt and learn quickly across multiple product lines and customer bases
Strongly Recommended
- Fluent in French (English/French bilingual preferred)
- Experience supporting multiple portfolio companies or brands
- Familiarity with customer service platforms and tools such as Intercom
- Experience with chat, email, or phone support systems
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work
Job Skills
Call Center, Communication, Customer Experience (CX), Customer Interactions, Customer Satisfaction, Customer Service, Customer Service Management, Group Problem Solving, Oral Communications, Problem Management, Teamwork, Written Communication
Additional Job Details
Address:
20 KING ST W:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
PERSONAL & COMMERCIAL BANKING
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2026-03-11
Application Deadline:
2026-03-26
Note**:**Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.