The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 1,900 GTAA employees are working to create a next-generation airport by innovating in all we do and striving for the most uplifting, safe and efficient experience for our passengers – all while championing the prosperity of our people, the community we call home, and our aviation partners. Join us on our journey together, as we put the joy back into travel and make Toronto Pearson the chosen place to fly and work.

What's in it for you!

As a GTAA employee, you’ll have access to amazing benefits, including retirement planning, comprehensive group health benefits, an employee assistance program (EAP), paid leave, education and training, as well as recognition and rewards programs.

What you can expect from this position:

Reporting to the Manager, Corporate Services, this position is responsible for monitoring and maintaining all contracts and other services within Corporate Services to ensure compliance on a daily basis.

As a Contracts Administrator, Corporate Services, you will:

• Act as point of contact for Corporate Services vendors and contractors and monitor service delivery against KPI’s.
• Work with third parties to resolve issues or escalate as needed.
• Make recommendations on ways to improve service delivery and efficiency.
• Assist Manager of Corporate Services, with day-to-day functions, staff coverage and ensuring detailed processes are documented for each position within Corporate Services.
• Oversee and maintain boardroom standards, copy areas and shared lunchrooms weekly against a checklist of items.
• Order and maintain all general and branded office stationery, emergency office supplies (including First Aid) for Toronto Pearson and distribute on an as-required basis.
• Initiate, monitor and follow up on all IT Service Desk related issues (i.e.: AV equipment, visitor registration software, etc.).
• Maintain knowledge in industry trends related to photocopy equipment to ensure Corporate Services is up-to-date with industry standards.
• Coordinate installations, movements and delivery of photocopy equipment.
• Provide escort service for all moves and ensure equipment (ex: photocopier, water units) are re-assembled properly and in good working order before leaving.
• Participate in the tender preparation process and make recommendations on all Corporate Services’ contracts providing input on the most cost-effective solutions. Also participate as a member of the Tender Evaluation Committee.
• Crosstrain within Corporate Services for additional knowledge and better appreciation of how the unit functions, and back-up for absences.
• Provide escorts to vendors for all locations located behind the security line for regular service calls

This unionized position is classified at the Band 3 level, with an hourly wage of $35.11, based on a 37.5 hour work week.

This is the role for you, if you have:

• Five (5) years of strong customer service skills.
• Two (2) years’ experience with scheduling and supervising employees in a team environment.
• Two (2) years’ experience troubleshooting general office equipment breakdowns and performing minor repairs.
• Advanced Level Microsoft Excel skills to create large, complicated spreadsheets, input data and analyze information relating to Corporate Services’ equipment, inventory, usage, location and other data analysis as required.
• Valid class “G” Ontario Driver’s license.
• Ability to lift and move boxes, supplies and other office equipment.
• High school diploma.
• Ability to obtain and retain a Transportation Security Clearance.

Knowledge and skills you bring, that set you up for success:

• Ability to handle multiple priorities, prioritize work, analyze problems and identify effective solutions, utilize judgment in interpreting, adapting and applying guidelines independently to resolve gaps.
• Ability to deal effectively with guests, customers, vendors and general public.
• Proficiency in Oracle 11i software or higher for processing of invoices and chargebacks.
• Experience in Oracle iProcurement software in order to place orders of Corporate office supplies and receive supplies.
• Experience in Software auditing tool (Print Audit) required to calculate and monitor usage, cost, print volumes, associated chargebacks and print history by individual multifunctional (photocopier) machine.

The GTAA is committed to Employment Equity and maintaining a diverse, equitable and inclusive workplace where everyone can thrive.