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Customer Service Representative

Driven Brands4 days ago
Hamilton, ON
$19/hour
Mid Level
part_time

Top Benefits

Starting wage for this position is $18.90/hour plus incentives

About the role

Company:Take 5 Oil Change

We invite you to join us at Take 5!

Take 5 Oil Change is your neighborhood go-to oil change spot. We've been doing this for over 35 years now and we pride ourselves in our friendly technicians, our oil change expertise, and our efficient process that gets you on your way safely and swiftly. All while letting you stay in the comfort of your car or truck while we change your oil.

We're always looking for friendly and energetic team members to join our family. Technicians, managers, and more positions are available across the country. With our Pit Tech to President growth path, Take 5 is where you can invest in yourself while we invest in you. In fact, over 90% of our field leaders are internal promotions!

JOB DESCRIPTION:

Driven Brands is looking for a customer service representatives to join our growing team! The ideal candidate can commit to a minimum of 30 hours/week and can provide open availability. The starting wage for this position is $18.90/hour plus incentives.

Responsibilities

  • Function as an expediter of all incoming calls
  • Answer customer inquiries
  • Work closely with the Contact Centre Team to implement project initiatives
  • Ensure the proper processes are being following and task deadlines are being met
  • Properly manage customer information utilizing internal data systems
  • Flexible/adaptable to constant change
  • Accurately communicate customer details to Franchisees

Qualifications and Competencies:

  • Bilingualism (English/Spanish) and/or French is an asset not required
  • Strong communication skills (reading, writing, speaking, listening)
  • Minimum 2 years of call centre experience
  • Sales experiences is an asset
  • Shows predominate skills in computer literacy
  • Good organisation and time management skills
  • Works well in a fast paced environment
  • Works well under pressure
  • Experience in the automotive industry and asset (but not required)

Hours of Operation are:

  • Monday-Friday: 7am-7pm
  • Saturday: 9am- 5pm
  • Sunday: 10am- 5pm

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#DBCORP

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About Driven Brands

Vehicle Repair and Maintenance
5001-10,000

Driven Brands™, headquartered in Charlotte, NC, is the largest automotive services company in North America, providing a range of consumer and commercial automotive needs, including paint, collision, glass, vehicle repair, oil change, maintenance and car wash.

Driven Brands is the parent company of some of North America's leading automotive service businesses including Take 5 Oil Change®, Meineke Car Care Centers®, Maaco®, 1-800-Radiator & A/C®, and CARSTAR®. Driven Brands has more than 4,400 locations across 15 countries, and services over 50 million vehicles annually. Driven Brands' network generates more than $1 billion in revenue from more than $4 billion in system-wide sales.