Customer Service Representative
Top Benefits
About the role
Customer Service Representative
Job Type: 12-month Contract Full-Time
Job Posting #: 2026-16
Closing Date: Thursday, March 26, 2026
Group: CUPE 1189-00
Department: Corporate Services
Location: Owen Sound, ON
Are you a detail-oriented professional with a passion for customer service and community engagement? The City of Owen Sound is hiring aCustomer Service Representativeto provide front-line support at City Hall, assisting residents and visitors with inquiries, payments, and municipal services. This posting is for a 12-month contract due to internal movement for a leave of absence.
What You’ll Do
As a Service Owen Sound Representative, you’ll:
- Greet and assist visitors at City Hall and respond to inquiries via phone and email.
- Process payments for taxes, utilities, licenses, transit, parking, and other services.
- Handle facility bookings, donations, and registration for various City programs.
- Maintain accurate financial records and perform daily reconciliations.
- Support administrative tasks, including address changes, billing updates, and account statements.
- Direct customers to appropriate resources for non-City-related inquiries.
- Ensure confidentiality and uphold City policies and procedures.
What We’re Looking For
Education & Experience:
- College diploma in Accounting, Business Administration, or a related field (or equivalent experience).
- Minimum 2 years of customer service or administrative experience.
- Municipal experience considered an asset.
Skills & Competencies:
- Strong customer service and communication skills.
- Proficiency in Microsoft Office and municipal software (e.g., Great Plains, PerfectMind, ShoreTel).
- High attention to detail and accuracy in cash handling and data entry.
- Ability to multitask in a fast-paced environment and adapt to change.
- Knowledge of Owen Sound and municipal operations is an asset.
- Ability to maintain confidentiality.
Other Requirements:
- Criminal record check.
- Internal candidates must have a satisfactory attendance and performance record.
Compensation & Benefits
-Wage:$29.02-$34.15/hour -**Hours:**35 hours/week -**Benefits:**50/50 co-pay health & dental coverage, OMERS defined benefit pension plan
Why Join Us?
- Be the welcoming face of City Hall and help residents access essential services.
- Work in a supportive, inclusive, and community-focused environment.
- Enjoy a dynamic role with variety and meaningful public interaction.
Why Owen Sound?
Enjoy the perfect balance of urban convenience and natural beauty. With access to a bustling arts scene, diverse culinary experiences, and numerous outdoor activities, Owen Sound is the ideal place to live and work.
How to Apply:
Interested candidates should submit their applications by Thursday, March 26, 2026, at 4:30 p.m via the City’s Careers Page. We are committed to inclusive and barrier-free recruitment, encouraging applications from all qualified individuals. Accommodations are available upon request.
Equal Opportunity Employer Statement:
The City of Owen Sound values diversity and is committed to providing an inclusive workplace. We will accommodate the needs of applicants in accordance with the Human Rights Code and the Accessibility for Ontarians with Disabilities Act throughout the hiring process.
The City of Owen Sound is committed to a fair, transparent, and people-centred recruitment process. While modern tools may assist in administrative tasks,all hiring decisions are made by people, and every application is reviewed by a member of our Human Resources team.
We do not use automated decision-making or artificial intelligence tools to screen out or eliminate applicants. Any technology used in the hiring process is designed solely to support efficiency—not to replace human judgment or evaluate applicant suitability.
Privacy Statement:
We thank all applicants for their interest; only those selected for an interview will be contacted. Personal information is collected under the authority of the Municipal Act for the purpose of candidate selection. It will be maintained in accordance with the Municipal Freedom of Information and Protection of Privacy Act.
Availability/Shifts
Days: Monday, Tuesday, Wednesday, Thursday, Friday
Languages
English
About The City of Owen Sound
The City of Owen Sound is located on the southern shores of Georgian Bay in a valley below the sheer rock cliffs of the Niagara Escarpment. Owen Sound is characterized by a magnificent harbour and bay, two winding rivers, tree-lined streets, an extensive parks system, and tree-covered hillsides and ravines, which are home to a wide variety of flora and fauna.
Owen Sound is the largest urban community in Grey and Bruce Counties, which combined represent a primary commercial market of 158,000. Owen Sound is the seat of the County of Grey government, and is the location for a number of regional, provincial and federal government offices. There are twelve elementary schools, three secondary schools, and six private schools in addition to a Georgian College campus.
Similar jobs you might like
Customer Service Representative
Top Benefits
About the role
Customer Service Representative
Job Type: 12-month Contract Full-Time
Job Posting #: 2026-16
Closing Date: Thursday, March 26, 2026
Group: CUPE 1189-00
Department: Corporate Services
Location: Owen Sound, ON
Are you a detail-oriented professional with a passion for customer service and community engagement? The City of Owen Sound is hiring aCustomer Service Representativeto provide front-line support at City Hall, assisting residents and visitors with inquiries, payments, and municipal services. This posting is for a 12-month contract due to internal movement for a leave of absence.
What You’ll Do
As a Service Owen Sound Representative, you’ll:
- Greet and assist visitors at City Hall and respond to inquiries via phone and email.
- Process payments for taxes, utilities, licenses, transit, parking, and other services.
- Handle facility bookings, donations, and registration for various City programs.
- Maintain accurate financial records and perform daily reconciliations.
- Support administrative tasks, including address changes, billing updates, and account statements.
- Direct customers to appropriate resources for non-City-related inquiries.
- Ensure confidentiality and uphold City policies and procedures.
What We’re Looking For
Education & Experience:
- College diploma in Accounting, Business Administration, or a related field (or equivalent experience).
- Minimum 2 years of customer service or administrative experience.
- Municipal experience considered an asset.
Skills & Competencies:
- Strong customer service and communication skills.
- Proficiency in Microsoft Office and municipal software (e.g., Great Plains, PerfectMind, ShoreTel).
- High attention to detail and accuracy in cash handling and data entry.
- Ability to multitask in a fast-paced environment and adapt to change.
- Knowledge of Owen Sound and municipal operations is an asset.
- Ability to maintain confidentiality.
Other Requirements:
- Criminal record check.
- Internal candidates must have a satisfactory attendance and performance record.
Compensation & Benefits
-Wage:$29.02-$34.15/hour -**Hours:**35 hours/week -**Benefits:**50/50 co-pay health & dental coverage, OMERS defined benefit pension plan
Why Join Us?
- Be the welcoming face of City Hall and help residents access essential services.
- Work in a supportive, inclusive, and community-focused environment.
- Enjoy a dynamic role with variety and meaningful public interaction.
Why Owen Sound?
Enjoy the perfect balance of urban convenience and natural beauty. With access to a bustling arts scene, diverse culinary experiences, and numerous outdoor activities, Owen Sound is the ideal place to live and work.
How to Apply:
Interested candidates should submit their applications by Thursday, March 26, 2026, at 4:30 p.m via the City’s Careers Page. We are committed to inclusive and barrier-free recruitment, encouraging applications from all qualified individuals. Accommodations are available upon request.
Equal Opportunity Employer Statement:
The City of Owen Sound values diversity and is committed to providing an inclusive workplace. We will accommodate the needs of applicants in accordance with the Human Rights Code and the Accessibility for Ontarians with Disabilities Act throughout the hiring process.
The City of Owen Sound is committed to a fair, transparent, and people-centred recruitment process. While modern tools may assist in administrative tasks,all hiring decisions are made by people, and every application is reviewed by a member of our Human Resources team.
We do not use automated decision-making or artificial intelligence tools to screen out or eliminate applicants. Any technology used in the hiring process is designed solely to support efficiency—not to replace human judgment or evaluate applicant suitability.
Privacy Statement:
We thank all applicants for their interest; only those selected for an interview will be contacted. Personal information is collected under the authority of the Municipal Act for the purpose of candidate selection. It will be maintained in accordance with the Municipal Freedom of Information and Protection of Privacy Act.
Availability/Shifts
Days: Monday, Tuesday, Wednesday, Thursday, Friday
Languages
English
About The City of Owen Sound
The City of Owen Sound is located on the southern shores of Georgian Bay in a valley below the sheer rock cliffs of the Niagara Escarpment. Owen Sound is characterized by a magnificent harbour and bay, two winding rivers, tree-lined streets, an extensive parks system, and tree-covered hillsides and ravines, which are home to a wide variety of flora and fauna.
Owen Sound is the largest urban community in Grey and Bruce Counties, which combined represent a primary commercial market of 158,000. Owen Sound is the seat of the County of Grey government, and is the location for a number of regional, provincial and federal government offices. There are twelve elementary schools, three secondary schools, and six private schools in addition to a Georgian College campus.