Bilingual Customer Service Team Leader
About the role
Bilingual (English and French) Customer Service Team Leader
Who We Are
Essity is a global leader in health and hygiene headquartered in Stockholm, Sweden, with a North American headquarters located in Philadelphia, PA. We are a multi-billion-dollar company with a purpose to break barriers to well-being for the benefit of consumers, patients, care givers, and customers across the globe. We do this through innovation s in our Professional Hygiene, Consumer Goods, and Health & Medical business units that provide hygiene and health solutions to over a billion people every day worldwide.
Working at Essity is more than a career, it is where you will play your part in a better future, to improve well-being for people and have opportunities to drive positive change for society and the environment . As an employee at Essity, you will belong to a team where you feel valued, are safe, supported to grow and challenged to generate business results in a friendly and open a tmosphere.
About the Role
Essity is looking for an experienced Bilingual Customer Service Team Lead who will s upervise a team of customer service/sales support staff by managing the day-to-day activities like administration of sales contracts, maintenance of agreements, order taking and commercial logistics, liaison center between sales and customers, answer queries on both stock and shipment of orders.
The ideal candidate should/could live in Oakville, Canada.
We’re looking for people who embody our Beliefs & Behaviors and bring curiosity, innovation, and a willingness to challenge the status quo. If you want to learn and grow in a collaborative environment where your skills are challenged, but you’re always supported, we would love to connect.
What You Will Do
- Provide day-to-day supervision of a team to obtain timely and accurate realization of the objectives and high customer satisfaction.
- Plan, prioritize, assign and follow-up tasks, including taking corrective actions, to ensure that the team’s resources are used effectively, that work schedules and targets are met and that activities are carried out according to agreed processes and policies.
- Recognize and recommend operational improvements.
- Monitor the application/maintenance of all operating systems (SAP etc.) and information flow making sure data is entered correctly.
- Respond to more complex escalated enquiries from customers or the organization (sales, marketing etc.).
Who You Are
- Minimum of 5 years in a Customer Service Leadership role
- Advanced verbal and written language capabilities in both English and French
- SAP database applications
- CRM
- PC experience (MS Office, MS TEAMS)
- Excel
What We Can Offer You
At Essity, we believe every career is as unique as the individual and empower employees to reach their full potential in a winning culture motivated by a powerful purpose.
Compensation and Benefits :
Expected Compensation
$74 ,000 - $92 ,000 annual salary range + annual incentive bonus + benefits
Pay offered may vary depending on multiple individualized factor s such as knowledge, skills, and experience.
Application End Date:
Job Requisition ID:
Essity256431
About Essity
Essity - a globally leading hygiene and health company. Our expertise in hygiene and health began with the acquisition of the Swedish company Mölnlycke in 1975, through which our roots stretch back to 1849. Today, our sustainable innovations from globally trusted brands, designed for everybody and every body, care for the well-being of 1 billion people in 150 countries every day.
Working at Essity is not just a career but a chance to make the world healthier, safer, and more hygienic. Our barrier breakers innovate for good and contribute to shaping a sustainable future. At Essity, every career is as unique as the individual. We empower employees to excel together and reach their full potential in a winning culture motivated by a powerful purpose. We provide a sustainable work-life based on flexibility for both employees and employers. At Essity, we are committed to Diversity, Equity, and Inclusion in everything we do. It is the key to our success in creating an inclusive, collaborative, and caring company culture where you can be you with us. Our purpose of Breaking Barriers to Well-being, is to enable customers and consumers to lead fuller lives at all stages of life.
Our leading global brands TENA and Tork, and other strong brands such as Actimove, Cutimed, JOBST, Knix, Leukoplast, Libero, Libresse, Lotus, Modibodi, Nosotras, Saba, Tempo, TOM Organic and Zewa. In 2023, Essity had net sales of approximately SEK 147bn (EUR 13bn) and employed 36,000 people. The company’s headquarters is located in Stockholm, Sweden and Essity is listed on Nasdaq Stockholm.If you want to join a company where dedication to people is powered by innovation, welcome to Essity!
Bilingual Customer Service Team Leader
About the role
Bilingual (English and French) Customer Service Team Leader
Who We Are
Essity is a global leader in health and hygiene headquartered in Stockholm, Sweden, with a North American headquarters located in Philadelphia, PA. We are a multi-billion-dollar company with a purpose to break barriers to well-being for the benefit of consumers, patients, care givers, and customers across the globe. We do this through innovation s in our Professional Hygiene, Consumer Goods, and Health & Medical business units that provide hygiene and health solutions to over a billion people every day worldwide.
Working at Essity is more than a career, it is where you will play your part in a better future, to improve well-being for people and have opportunities to drive positive change for society and the environment . As an employee at Essity, you will belong to a team where you feel valued, are safe, supported to grow and challenged to generate business results in a friendly and open a tmosphere.
About the Role
Essity is looking for an experienced Bilingual Customer Service Team Lead who will s upervise a team of customer service/sales support staff by managing the day-to-day activities like administration of sales contracts, maintenance of agreements, order taking and commercial logistics, liaison center between sales and customers, answer queries on both stock and shipment of orders.
The ideal candidate should/could live in Oakville, Canada.
We’re looking for people who embody our Beliefs & Behaviors and bring curiosity, innovation, and a willingness to challenge the status quo. If you want to learn and grow in a collaborative environment where your skills are challenged, but you’re always supported, we would love to connect.
What You Will Do
- Provide day-to-day supervision of a team to obtain timely and accurate realization of the objectives and high customer satisfaction.
- Plan, prioritize, assign and follow-up tasks, including taking corrective actions, to ensure that the team’s resources are used effectively, that work schedules and targets are met and that activities are carried out according to agreed processes and policies.
- Recognize and recommend operational improvements.
- Monitor the application/maintenance of all operating systems (SAP etc.) and information flow making sure data is entered correctly.
- Respond to more complex escalated enquiries from customers or the organization (sales, marketing etc.).
Who You Are
- Minimum of 5 years in a Customer Service Leadership role
- Advanced verbal and written language capabilities in both English and French
- SAP database applications
- CRM
- PC experience (MS Office, MS TEAMS)
- Excel
What We Can Offer You
At Essity, we believe every career is as unique as the individual and empower employees to reach their full potential in a winning culture motivated by a powerful purpose.
Compensation and Benefits :
Expected Compensation
$74 ,000 - $92 ,000 annual salary range + annual incentive bonus + benefits
Pay offered may vary depending on multiple individualized factor s such as knowledge, skills, and experience.
Application End Date:
Job Requisition ID:
Essity256431
About Essity
Essity - a globally leading hygiene and health company. Our expertise in hygiene and health began with the acquisition of the Swedish company Mölnlycke in 1975, through which our roots stretch back to 1849. Today, our sustainable innovations from globally trusted brands, designed for everybody and every body, care for the well-being of 1 billion people in 150 countries every day.
Working at Essity is not just a career but a chance to make the world healthier, safer, and more hygienic. Our barrier breakers innovate for good and contribute to shaping a sustainable future. At Essity, every career is as unique as the individual. We empower employees to excel together and reach their full potential in a winning culture motivated by a powerful purpose. We provide a sustainable work-life based on flexibility for both employees and employers. At Essity, we are committed to Diversity, Equity, and Inclusion in everything we do. It is the key to our success in creating an inclusive, collaborative, and caring company culture where you can be you with us. Our purpose of Breaking Barriers to Well-being, is to enable customers and consumers to lead fuller lives at all stages of life.
Our leading global brands TENA and Tork, and other strong brands such as Actimove, Cutimed, JOBST, Knix, Leukoplast, Libero, Libresse, Lotus, Modibodi, Nosotras, Saba, Tempo, TOM Organic and Zewa. In 2023, Essity had net sales of approximately SEK 147bn (EUR 13bn) and employed 36,000 people. The company’s headquarters is located in Stockholm, Sweden and Essity is listed on Nasdaq Stockholm.If you want to join a company where dedication to people is powered by innovation, welcome to Essity!