Top Benefits
About the role
The Team
Join a dedicated and high-performing operations team that bring diverse expertise and a shared commitment to service excellence for our clients around Calgary and rural areas within the region.
The Opportunity
Servicing our most valued clients, the Operations Supervisor supervises groups of sites within a territory, managing employees and subcontractors to ensure the scope of work is completed, providing training, liaising with the client's Site Leadership, resolving issues or preventing escalations, and conducting inspections to assure quality. The Operations Supervisor acts as the first point of contact for the client regarding operations, escalations, and work orders. In addition, the Operations Supervisor guides and directs the employees and subcontractors (where applicable) in the completion of their daily tasks, periodic project work, and any on-demand work orders that may arise. The Operations Supervisor fields questions and concerns from the site-based cleaners ensuring they have the tools, supplies, training, and support required to deliver service excellence each and every day.
The Operational Supervisor will require flexibility in shift times and days, as interaction with the night cleaning crew, clients, and weekend site visits will be required. Frequent travel within a geographic region is required and must have valid driver's license with clean driving abstract.
The Role
Resource Management:
- Participates in the hiring, training, and supervision of Alpine employees and subcontractors
- Conducts monthly QA inspections within their portfolio
- Managing work orders and ensuring it gets completed in a timely manner
- Following up on deficiencies and validating for completion
- Report photograph any damages onsite or incidents
Employee Management:
- Liaise with clients to ensure that performance standards are met, and complaints are addressed
- Proactively resolve concerns before escalated by the client.
Employee Management:
- Ensure all timesheets are correct for assigned sites to Dayforce every Sunday / Monday
- Ensure to set clear expectations with staff and subcontractors
Expense Management:
- Ensures that scheduled hours and actual hours are in line with budget
- Oversee or coordinates equipment repairs
- Ensures subcontractor hours are in line with budget
- Place monthly supply orders at the end of each month for all assigned sites
- Conduct supply audits to ensure adequate par levels of supplies and consumables for each location (and to ensure sites are not over budget)
Ensure Compliance:
- Ensures that employees and subcontractors are compliant with requirements such as security clearances, access badges, GST, business licensing, GST, business licensing, WCB, liability insurance, etc. (as applicable)
- Ensure the workforce is in compliance with all company, federal, provincial and Collective Bargaining Agreement (where applicable).
Cross-Functional Collaboration:
- Collaborate effectively with other departments including; People & Culture, Service and Maintenance teams.
The Qualifications
- 3-4 years of People Management experience
- 2 years of Commercial Janitorial Cleaning experience
- 1-2 years of Customer Service
The Qualifications
- Ability to identify knowledge gap and reach out for training
- Ability to identify reoccurring issues and implement corrective actions
- Ability to take accountability to resolve matters in a timely manner
The Compensation
- Location: Calgary and rural areas within the region.
- Comprehensive benefits package.
- Company vehicle allowance.
- Opportunities for advancement within a growing organization.
- A dynamic team culture that values accountability, professionalism, and service excellence.
We are an equal opportunity employer and welcome applications for all who are eligible to apply. We value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued and respected. Due to the nature of our services, some of our positions require a security clearance and/or a criminal and credit check. If you are a successful candidate, you may be asked to consent to a background check and security clearance. For positions with access to financial data or funds, your credit must be in good standing. Eligibility to Work in Canada: It’s important that you are legally eligible to work in Canada at the time an offer of employment is made. You may be requested to provide proof of eligibility at that time.
Not the right fit? Search for Operations Supervisor jobs in Calgary, AB
About Alpine Building Maintenance
Over the past 40 years, Alpine has grown to become one of Canada’s leading janitorial and building maintenance services providers in Canada, with locations from Vancouver Island to Gatineau, Quebec. Given the global pandemic we have been facing since March 2020, our work and the services we provide have become more important than ever. Keeping buildings and business clean and safe allows employees, customers, and the general public to feel secure as they go about their lives, helps to keep the economy open, and keeps people working. Our work matters, and our employees matter.
We are glad to have you join us and we look forward to working with you!
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Top Benefits
About the role
The Team
Join a dedicated and high-performing operations team that bring diverse expertise and a shared commitment to service excellence for our clients around Calgary and rural areas within the region.
The Opportunity
Servicing our most valued clients, the Operations Supervisor supervises groups of sites within a territory, managing employees and subcontractors to ensure the scope of work is completed, providing training, liaising with the client's Site Leadership, resolving issues or preventing escalations, and conducting inspections to assure quality. The Operations Supervisor acts as the first point of contact for the client regarding operations, escalations, and work orders. In addition, the Operations Supervisor guides and directs the employees and subcontractors (where applicable) in the completion of their daily tasks, periodic project work, and any on-demand work orders that may arise. The Operations Supervisor fields questions and concerns from the site-based cleaners ensuring they have the tools, supplies, training, and support required to deliver service excellence each and every day.
The Operational Supervisor will require flexibility in shift times and days, as interaction with the night cleaning crew, clients, and weekend site visits will be required. Frequent travel within a geographic region is required and must have valid driver's license with clean driving abstract.
The Role
Resource Management:
- Participates in the hiring, training, and supervision of Alpine employees and subcontractors
- Conducts monthly QA inspections within their portfolio
- Managing work orders and ensuring it gets completed in a timely manner
- Following up on deficiencies and validating for completion
- Report photograph any damages onsite or incidents
Employee Management:
- Liaise with clients to ensure that performance standards are met, and complaints are addressed
- Proactively resolve concerns before escalated by the client.
Employee Management:
- Ensure all timesheets are correct for assigned sites to Dayforce every Sunday / Monday
- Ensure to set clear expectations with staff and subcontractors
Expense Management:
- Ensures that scheduled hours and actual hours are in line with budget
- Oversee or coordinates equipment repairs
- Ensures subcontractor hours are in line with budget
- Place monthly supply orders at the end of each month for all assigned sites
- Conduct supply audits to ensure adequate par levels of supplies and consumables for each location (and to ensure sites are not over budget)
Ensure Compliance:
- Ensures that employees and subcontractors are compliant with requirements such as security clearances, access badges, GST, business licensing, GST, business licensing, WCB, liability insurance, etc. (as applicable)
- Ensure the workforce is in compliance with all company, federal, provincial and Collective Bargaining Agreement (where applicable).
Cross-Functional Collaboration:
- Collaborate effectively with other departments including; People & Culture, Service and Maintenance teams.
The Qualifications
- 3-4 years of People Management experience
- 2 years of Commercial Janitorial Cleaning experience
- 1-2 years of Customer Service
The Qualifications
- Ability to identify knowledge gap and reach out for training
- Ability to identify reoccurring issues and implement corrective actions
- Ability to take accountability to resolve matters in a timely manner
The Compensation
- Location: Calgary and rural areas within the region.
- Comprehensive benefits package.
- Company vehicle allowance.
- Opportunities for advancement within a growing organization.
- A dynamic team culture that values accountability, professionalism, and service excellence.
We are an equal opportunity employer and welcome applications for all who are eligible to apply. We value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued and respected. Due to the nature of our services, some of our positions require a security clearance and/or a criminal and credit check. If you are a successful candidate, you may be asked to consent to a background check and security clearance. For positions with access to financial data or funds, your credit must be in good standing. Eligibility to Work in Canada: It’s important that you are legally eligible to work in Canada at the time an offer of employment is made. You may be requested to provide proof of eligibility at that time.
Not the right fit? Search for Operations Supervisor jobs in Calgary, AB
About Alpine Building Maintenance
Over the past 40 years, Alpine has grown to become one of Canada’s leading janitorial and building maintenance services providers in Canada, with locations from Vancouver Island to Gatineau, Quebec. Given the global pandemic we have been facing since March 2020, our work and the services we provide have become more important than ever. Keeping buildings and business clean and safe allows employees, customers, and the general public to feel secure as they go about their lives, helps to keep the economy open, and keeps people working. Our work matters, and our employees matter.
We are glad to have you join us and we look forward to working with you!