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Customer Service & Materials Coordinator

Carfair1 day ago
Winnipeg
Mid Level
full_time

Top Benefits

Medical insurance
Dental insurance
Vision insurance

About the role

Carfair Composites® is a leader in fiber-reinforced plastic design and composite technologies. Carfair Composites is a subsidiary of NFI Group, a leading independent bus and coach manufacturer and a leader in electric mass mobility solutions, operating in five manufacturing and distribution centers across North America, including Winnipeg, MB, St. Cloud, MN, and Anniston, AL, Wausaukee, WI, and Gillett, WI. As a comprehensive manufacturer of engineered composite products, Carfair Composites supplies quality fiberglass components to the original equipment manufacturers operating in agriculture, automotive, construction, transportation, commercial, food processing, and medical industries.

POSITION SUMMARY:

In this role, you will be responsible for managing external sales customer, customer orders, and quotations within a designated product group. This role works closely with cross-functional departments to support pricing determinations for manufactured parts and to ensure accurate management of customer orders and price lists.

WHAT YOU WILL DO:

  • Manage external NFI Group customer sales order processes, ensuring accurate capture and fulfillment of customer requirements.
  • Maintain and update customer profiles, sales orders, and pricing information within the system to ensure data integrity and accuracy.
  • Review all incoming customer purchase orders (POs) to verify correct pricing, cost details, and documentation revision levels.
  • Serve as a liaison between customers and production teams to resolve issues related to capacity constraints, schedule adjustments, and priority changes.
  • Coordinate order requirements across key stakeholders, including customers and internal plants, while actively monitoring and reducing past-due demand.
  • Manage customer forecasting tools by ensuring timely and accurate entry of data to support demand planning and forecasting accuracy.
  • Coordinate customer costing activities within a cross-functional team (Planning, Sourcing, Manufacturing, and Engineering) to ensure accurate and timely cost estimates.
  • Collaborate with Strategic Sourcing to gather and validate material cost data when unknown or missing.

WHAT YOU NEED TO BE SUCCESSFUL:

Education

  • Secondary education required
  • Certificate or Diploma in Supply Chain Management is considered an asset

Experience & Knowledge

  • 1–3 years of office and document management experience (required)
  • 2+ years of experience in manufacturing or operations (preferred)
  • Basic understanding of production planning (preferred)
  • Familiarity with Lean principles, 5S, and ISO standards (preferred)

Skills & Abilities

  • Strong attention to detail and organizational skills
  • Ability to work effectively with cross-functional teams
  • Proficiency in MS Office and business systems applications
  • Strong communication and problem-solving skills

WHY JOIN OUR TEAM:

  • Training Provided – We’ll show you everything you need to know!
  • Competitive Pay & Benefits - Competitive Wages and a comprehensive benefit package that includes medical, dental, vision, GRRSP plan, life insurance, and disability programs.
  • Paid holidays and vacation.
  • Friendly Work Environment - Inclusive workplace culture that values and empowers team members.
  • On-the-job training in a continuous learning environment through a variety of in-house training initiatives.

OUR WHY:

We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient, and reliable.

NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions.  News and information are available at www.nfigroup.comwww.newflyer.comwww.mcicoach.comwww.arbocsv.comwww.alexander-dennis.comwww.carfaircomposites.com and www.nfi.parts.

About Carfair