Manager, Regional Operations

We are hiring a Manager, Regional Operations based out of the Regina Airport.

Paladin Airport Security Services (PASS) has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity.

• You receive top industry wages
• You have the opportunity to advance and grow your career
• You receive comprehensive benefits

What do Manager, Regional Operations do?

The Regional Operations Manger is a front line leader responsible for managing Operational Plans and leading front line supervision. Regional Operations Managers will have a strong understanding of customer service excellence, CATSA operational expectations and procedures, labour relations, training and workforce optimization. This will be accomplished by:

• Support front line customer service excellence by responding to complaints as they are escalated
• Work closely with the People and Culture Department to ensure delivery of training and support employee success
• Building a strong and engaged workforce. Working closely with Labour Relations and the Manager of Employee Care to perform investigations, manage employee performance and absenteeism
• Administration is not directly related to screening functions
• Time and Attendance Systems (TAS) and Payroll Inquiries
• Paladin KPI reporting required to enhance efficient screening operations (not KPIs required as service deliverables directly by CATSA)
• The management of Paladin provided technology, consumables, and uniforms
• Transporting Personnel from checkpoint to checkpoint or from Airport Terminal Buildings to Non-Passenger Vehicle Screening
• Coordinate with Field Managers and Portfolio Resource Coordinators to schedule Screening Officers for same-day and next-day hours, including overtime
• You will report to and advise the Director of Operations on how to improve operations consistency, effectiveness, and efficiency
• Managing Tardiness and Absenteeism for Screening Officers with support from People & Culture Department
• Manage all contractor-led training responsibilities, including On-The-Job, Return-to-Work, and RLP Training, including downtime training in coordination with Paladin Duty Managers and Manager, Training and Development
• Approve and account for non-billable Screening Officer time (i.e. Disciplinary Interventions for Performance Issues or Union Participation)
• Travel is required for this role

What you bring to PASS:

• Canadian Citizen or Permanent Resident

• Be able to obtain your Transport Security Clearance from Transport Canada

• No un-pardoned criminal record

• Bachelor’s degree in aviation management, business administration or a related field

• 3+ years of experience in operations management, preferably in aviation security

• Understand aviation regulations, safety standards, and operational practices

• Excellent communication skills, both written and verbal, with the ability to convey complex information clearly and concisely

• Strong leadership skills to motivate teams and drive results

• Proficiency in Microsoft Office Suite and other relevant software applications used for reporting and data analysis

• Ability to work collaboratively with cross-functional teams and stakeholders to achieve common objectives

• Commitment to continuous learning and professional development to stay abreast of industry trends and best practices

• Ability to travel across the region as required

This position will be posted until filled.

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