About the role
Title: Service Delivery Manager
Full-time permanent opportunity
Location: Flexible in-office Oakville/Mississauga
Our client is looking for a Service Delivery Manager to join their growing team of high-performers. The ideal candidate will be heavily customer-facing, overseeing the entire lifecycle of hardware and software installations including planning, solutioning, implementation and support. The overall client onboarding and delivery will be your top priority aiming to ensure a seamless customer experience
**.
Responsibilitie**
- s:Manage net new hardware & software implementations and act as the go-to contact for all customer onboarding post sales deal
- s.Manage physical inventory, including assembly, packing, and refurbishment of hardwar
- e.Coordinate and support field services and technicians for installations and relocation
- s.Handle shipping and logistics, including customs clearance for international shipment
- s.Provide ongoing remote support to technicians and customer
s.Qualification
- s:3+ years experience in a similar service or customer-facing rol
- e.Proven professional experience with a product or service-based compan
- y.Proven experience managing end-to-end implementations with customer
- s.Strong attention to detail and organizational skill
s.Nice-to-have
- s:Familiarity with the construction industr
- y.Experience with inventory management and light technical troubleshootin
g.
About Patch Tech Staffing
Patch is dedicated to providing customized tech (IT/AV) staffing solutions that meet the unique needs and company culture of our clients across North America.
We offer staffing services for a wide range of technical positions, including software developers, network engineers, project managers, cybersecurity professionals, audio visual professionals and many more. Our extensive network of industry contacts and talent pools allows us to quickly identify and attract the best candidates for our clients' needs.
We offer flexible staffing options including temporary, contract-to-hire, and direct placement services. Whether you need to quickly fill a short-term project or hire a permanent employee, we have the expertise and resources to meet your staffing needs.
About the role
Title: Service Delivery Manager
Full-time permanent opportunity
Location: Flexible in-office Oakville/Mississauga
Our client is looking for a Service Delivery Manager to join their growing team of high-performers. The ideal candidate will be heavily customer-facing, overseeing the entire lifecycle of hardware and software installations including planning, solutioning, implementation and support. The overall client onboarding and delivery will be your top priority aiming to ensure a seamless customer experience
**.
Responsibilitie**
- s:Manage net new hardware & software implementations and act as the go-to contact for all customer onboarding post sales deal
- s.Manage physical inventory, including assembly, packing, and refurbishment of hardwar
- e.Coordinate and support field services and technicians for installations and relocation
- s.Handle shipping and logistics, including customs clearance for international shipment
- s.Provide ongoing remote support to technicians and customer
s.Qualification
- s:3+ years experience in a similar service or customer-facing rol
- e.Proven professional experience with a product or service-based compan
- y.Proven experience managing end-to-end implementations with customer
- s.Strong attention to detail and organizational skill
s.Nice-to-have
- s:Familiarity with the construction industr
- y.Experience with inventory management and light technical troubleshootin
g.
About Patch Tech Staffing
Patch is dedicated to providing customized tech (IT/AV) staffing solutions that meet the unique needs and company culture of our clients across North America.
We offer staffing services for a wide range of technical positions, including software developers, network engineers, project managers, cybersecurity professionals, audio visual professionals and many more. Our extensive network of industry contacts and talent pools allows us to quickly identify and attract the best candidates for our clients' needs.
We offer flexible staffing options including temporary, contract-to-hire, and direct placement services. Whether you need to quickly fill a short-term project or hire a permanent employee, we have the expertise and resources to meet your staffing needs.