Powered by Passion. United by Purpose. Build for Impact. At Maple Leaf Sports & Entertainment Partnership (MLSE), we exist to deliver the ultimate fan experience by lifting trophies, spirits, and communities – united as one. We're more than a workplace. We are a team of passionate people, boldly building the future of sport and entertainment, together. We believe in the power of play, the strength of collaboration, and the energy that comes from showing up with purpose. From the ice to the pitch, the hardwood to the digital arena, we’re proud to be the driving force behind the Toronto Maple Leafs (NHL), the Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL) and development teams with the Toronto Marlies (AHL), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.  We bring these teams – and world-class entertainment – to life at our iconic venues, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. Off the field, we serve up elevated dining at e11even, Real Sports, and our signature club spaces like Hot Stove Club, ScotiaClub, and Platinum Club. Through MLSE Foundation and MLSE LaunchPad, we use the power of sport to help youth facing barriers reach their full potential. Since 2009, we’ve invested more than $45 million into Ontario communities -- and we’re just getting started.  This is what it means to be One MLSE: a culture where everyone plays a role, everyone belongs, and everyone contributes to something bigger than themselves. So, if you're ready to play with purpose, grow with passion, and win as one, we’d love to have you on our team. Job Description Who we are We celebrate the diversity, individuality, and personality of our peers, striving to be the best in class, in every class. We believe in Respect, Resilience, Commitment, and Ambition. We work for, with, and around the people that inspire us to try, persist, and achieve more. Our work goes beyond games, seasons, trophies, and tours. Our success is measured by more than a scoreboard. Our team is stronger when we stand united. We create, we celebrate, we build, and we become better! What we choose to do next, means everything! It defines greatness, builds character, makes history, and brings the world to its feet. Job overview As a member of our Premium Suites Team, you will be responsible for supporting our sales & service team with the execution of the day-to-day operations of our Scotiabank Arena and BMO Field Suites portfolio. As a part of your role, you will be responsible for establishing relationships with a dedicated book of business and providing outstanding service while designing creative engagement and retention strategies. Through value-creation, emotional connections, and engagement, you will ensure high retention results are achieved. You will support the success of our annual department objectives and will bring an innovative, solution-oriented approach to a fast-paced and exciting environment. Responsibilities Manage Suiteholder games and event rotations and support Ticket Operations throughout buy-flow process Maintain ticket orders, receipts and access for LIVE ticket orders submitted by Suiteholders Ensuring all Suites are updated and align with client expectations Collaborate with Real Sports, ensuring sales and service team have merchandise available to elevate client experience Support a variety of Suiteholder engagement initiatives Collaborate with Ticket Operations, Marketing, Partnerships and entire Ticket Sales & Membership teams to reach department goals and objectives Develop in-person touchpoint strategies, tailored to your dedicated book of business and their club space experience Achieve quarterly and annual touchpoint KPIs as measured through our Premium Suites service dashboard Provide best in class service through inbound and outbound engagement campaigns, completed through email, phone calls, and client meetings Build internal relationships with MLSE stakeholders Support all other Premium Suites service initiatives and programs as the need arises including, but not limited to, Suiteholder engagment campaigns, game day duties, and various events both in and out of venue Maintain up-to-date financial administration and balancing for your book of business Participate in strategic and innovative ideation to challenge the status quo Work in conjunction with the entire Ticketing team to reach department goals and objectives Participate in special projects periodically, to assist in achieving business goals Requirements Post-secondary degree or 3+ years’ experience in developing sales and service relationships with a premium, white glove approach TicketMaster and/or ARCHTICS knowledge is an asset but not essential Salesforce knowledge would be an asset “All for One” positive approach, with strong leadership skills and proven sales and retention results Ongoing awareness and responsiveness to client happiness with a demonstrated ability to build and develop professional relationships Can develop creative programming and strategic initiatives to successfully engage premium clients Skillful at listening, understanding, and communicating effectively Alert and receptive to shifting demands within a fast-paced, changing environment Performs well within a dynamic environment, while leading multiple priorities simultaneously Self-starter with a mature, professional attitude and presence Comfortable and capable of delivering within a deadline-driven environment, utilizing time management and organizational skills Confident user of Microsoft 360 - Word, Excel, Outlook, PowerPoint A positive, team first approach, incorporating integrity, confidentiality and discretion Available to work evenings, weekends and holidays as required We’re glad you’re here. Once you apply, we’ll follow up by email, and you can track everything in your Candidate Portal. Want instant updates? Opt-in for SMS notifications to stay in the loop. At MLSE, we are committed to building an equitable, diverse and inclusive organization. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email accommodations@mlse.com. This email is only for accommodation requests. Resumes sent to this email address will not be considered. Our Growth is Creating Great Opportunities! Our team is expanding, and we want to hire the most talented people we can.   Continued success depends on it!  Once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new posts that might interest you! Thanks for your interest in working on our team!