Career Opportunity

The Calgary TELUS Convention Centre is looking to hire a full-time AV Specialist in the IT Department. Reporting to the Director of IT and Cyber Security, this position supports the installation, maintenance, and troubleshooting of audiovisual systems in a dynamic, collaborative environment. This role involves researching and coordinating with internal teams, external vendors, and visitors to ensure seamless service delivery and timely issue resolution through strong cross-functional collaboration and relationship management. Key responsibilities include AV installations such as cable pulling and management, rack setup, mounting projectors, TVs, and other equipment—including tasks that require working at heights. A solid understanding of signal flow across audio, video, lighting, and control systems is essential in providing overall support to the IT team, partners, and events.

Duties and Responsibilities

• Manage and troubleshoot AV related issues relating to equipment, including audio, video, specialty lighting, and network systems and hardware.
• Perform preventative maintenance tasks to help maintain a stable AV system and ensure a high level of service to end-users of equipment.
• Anticipate service delivery needs and create business cases for operational and capital expenditure projects to meet evolving end-user requirements.
• Support the Capital Improvements department by participating as a team member and AV subject matter expert in the initiating, planning, executing, monitoring, and controlling and closing of capital expenditure projects.
• Clean various AV equipment including but not limited to ceiling racks, amplifiers, and equipment fans.
• Take responsibility to accurately complete and update job documentation as needed using new or already existing templates.
• Maintain the inventory list for all built-in AV components including capturing equipment condition, life cycle, and replacement costs.
• Perform tasks in a timely and quality conscious manner including but not limited to pulling cable, installing connectors, mounting projectors or tv's and hanging ceiling or wall mounts.
• Update various other playback systems (Bright Signs, Raspberry Pi's, etc.).
• Use hand and/or power tools to mount devices on walls, in kiosks, or in ceilings.
• Adhere to and understand health and safety standards for all phases of a job.
• Work closely with internal team and communicate effectively.
• Triage and escalate to internal groups as required.
• Respond to and troubleshoot AV technology helpdesk tickets (client and staff) in a timely manner.
• Test point to point functionality of installed systems.
• Coverage and support for the Digital Content Specialist.
• Supports Director, IT and Cyber Security with other responsibilities and special projects.
• Collaborate with teams to identify queries and work with the service providers to resolve them in a timely manner. Continue to develop a multi department procedural manual for AV modules and common troubleshooting processes.
• In coordination with the IT and Facility Management teams, ensure all updates/upgrades are thoroughly tested for deficiencies and successfully rolled out.
• Liaise with external and partner service providers to ensure high level of client experience.
• Provides project updates and status reports to the project team and Director of IT and Cyber Security.
• Performs detailed analysis and makes recommendations to resolve simple and complex problems relating to the AV software and hardware.
• Work closely with IT, Facilities, and Event teams to ensure seamless AV experiences.
• Stay current with AV technology trends and recommend upgrades or improvements.
• Work evenings, weekends, or overtime hours as required to support exhibitions and special events.
• Perform other duties as assigned.

Job Related Skills

• Able to work at heights on ladders or lifts.
• Ability to use hand and power tools in a safe and effective manner.
• Ability to make independent judgment calls to resolve urgent and critical matters.
• Effectively communicate with colleagues.
• Ability to work and think independently while ensuring to meet deadlines.

Core Competencies

Accountability - Sets objectives that meet organizational needs. Provides recommendations to individuals and teams on ways to improve performance and meet defined objectives. Monitors and provides feedback on individual and team performance against defined standards.

Analytical Thinking - Coordinates the information gathering and reporting process. Reviews trends and compares to expectations. Conducts research to define problems and prepares responses to anticipated questions. Prioritizes multiple issues and opportunities. Identifies relationships and linkages within several information sources. Anticipates issues that are not readily apparent on the surface. Identifies root causes and effects. Defines priorities within performance objectives. Reports and identifies areas that need guidance in order to resolve complex issues. Anticipates the possible outcome of potential solutions.

Initiative - Describes future scenarios and related opportunities. Plans potential responses involving resource holders, peers, processes, and technology. Leads a timely response, seeks internal/external advice and consultation, and sustains progress through uncharted territories.

Problem-Solving - Diagnoses problems using formal problem-solving tools and techniques from multiple angles and probes underlying issues to generate multiple potential solutions. Proactively anticipates and prevents problems. Devises, facilitates buy-in, makes recommendations, and guides implementation of corrective and/or preventive actions for complex issues that cross organizational boundaries and are unclear in nature. Identifies potential consequences and risk levels. Seeks support and buy-in for problem definition, methods of resolution, and accountability.

Thoroughness - Identifies potential areas of conflicting priorities and vulnerability in achieving standards. Reviews department’s progress against established goals, objectives, service level targets, and project milestones. Supports others in achieving deliverables by efficiently allocating resources and providing common organizing systems, techniques, and disciplines. Maintains a proactive work review and approval process prior to assignment completion. Solicits internal and external customer evaluation of performance and devises measures for improvement.

Education & Training

• A formal degree in electronics or related field or equivalent experience in an appropriate discipline is preferred.
• Certificates for Fall Arrest and Elevated Work Platform are encouraged but not required.
• Preference will be given to candidates with:
• Medialon, Extron, and Biamp training or certifications
• Avixa (InfoComm) CTS General Certification
• AMX Intro to Networking for AV Professionals
• Crestron Professional Installation
• Extron AV Associate Certification
• Dante Level 1 or 2 or 3 Certification
• Experience with Lighting Systems

Experience & Requirements

• Legally entitled to work in Canada.
• 1-3 years of audiovisual integration experience preferred.
• Hands-on experience and strong knowledge base of computer systems.
• Understand how to correctly pull and wire manage all types of cables including ethernet, 16/2, 22/2, HDMI, and SDI.
• Possesses the following personal qualities: integrity, creativity, high standards, commitment, ethical values, self-motivated and results-oriented.
• Has a strong general A/V, computer, and network technology understanding.
• Ability to manage small to medium projects.
• Knowledge of best practices for installation and wiring of AV equipment.
• Knowledge of stereo and mono audio termination.
• Hands-on exposure to various A/V devices from an assortment of vendors such as Extron, Biamp, Panasonic, Lg, Christie, and BrightSign/22Miles.
• The ability to interpret technical drawings and specifications to troubleshoot and maintain technical systems would be an asset.

Physical Requirements

• Must be able to lift 50lbs.
• Comfortable working at various heights, including on ladders or lifts.

Core Company Success Traits

The Calgary TELUS Convention Centre:

• Is Calgary’s meeting place, bringing the community together in a central hub to connect, learn, innovate, celebrate, support, and grow.
• Connects Calgary with the global community, leveraging our assets to create opportunities that impact the lives of Calgarians and Canadians.
• Takes pride in our city and in delivering Calgary’s message of hospitality, prosperity, and enlightened growth to countless visitors.
• Is honoured to promote Calgary to the world and host hundreds of events each year.
• Is responsible for promoting Calgary by working with partners to build Calgary’s reputation as the destination of choice.
• Is committed to providing a productive, comfortable, sustainable environment to our guests and employees.

As a registered Living Wage Employer in the Province of Alberta, we are committed to paying our employees a living wage, allowing them to meet basic living needs and participate in their communities.

The Convention Centre offers a comprehensive salary and benefits program that includes life and dependent life insurance, short and long-term disability, health, and dental benefits, travel medical emergency insurance, a flexible spending account, an employee assistance program, a pension plan, flex and bonus hours, wellness programs, educational opportunities, and access to a fitness center.

Individuals interested in applying for this position can apply online at Careers - Calgary TELUS Convention Centre . This posting will close by 4:00 pm, Friday, October 24, 2025. We thank all applicants for their interest.