Senior Manager of Payments Strategy & Operations
Top Benefits
About the role
Who you are
- 5+ years payment operations experience in a high-tech environment; deep understanding of card and bank transaction lifecycles, financial reconciliation and authorization / settlement processes in modern API-based systems
- Strong people manager, passion for coaching and developing the hard and soft skills necessary to deliver both operational and project work under shifting priorities
- Tech-savvy and love working with engineering. Comfortable digging into API docs, architecture diagrams and system logs to diagnose issues and make clear asks
- Highly analytical problem-solver with strong business acumen. Proficient pulling your own data with SQL, constructing forecasts and impact estimates, and making educated assumptions to enable trade-off and prioritization decisions
- Excellent communication and stakeholder management at all levels, can synthesize complex topics to diverse stakeholders and bridge technical and business functions
- Process optimization is second nature, obsessed with measurement and efficiency
What the job involves
- We’re looking for a Sr Manager, Payments Strategy & Operations to join our team for a role to work remotely based in Canada
- Reporting to Director, Payments, you’re going to be leading a team of system analysts to deliver against a hybrid strategy/operations mandate that touches all things money movement - fund flow designs for new products, financial reconciliation, technical analysis and continuous improvement recommendations to payments engineering, cross-functional project delivery, and efficient execution and automation of critical daily workflows
- Own the “operating system” for the Payment Operations team - continuous intake and prioritization of initiatives from across the org, project planning and requirements gathering, sprint planning and delivery, and execution / automation of routine tasks
- Put your fingerprints on every product - use your deep understanding of KOHO’s payments stack and business goals to design and operationalize all money movements, acting as the interface between Product, Tech, Risk, Finance, Data, etc
- Own financial reconciliation function end-to-end - set strategy and standards for detection and mitigation, design workflows and tooling/automation
- Drive continuous improvements and guide the evolution of KOHO payments stack - set and track KPI targets, do impact analysis and synthesize opportunities into an actionable engineering roadmap
- Empower KOHO with payments data - develop and maintain standardized data models, reporting and analytical tools; stand up new data ingestion and publication pipelines
Benefits
- Stock options
- Semi-annual merit increases
- Holiday bonus
- Work from anywhere
- Generous PTO
- Health & Lifestyle spending accounts
- $1000 remote office setup budget
- $5000 referral bonus
- Free KOHO Premium account
- Icon Potential Alt Text
- In-house coaching program
- $2000 annual training allowance
- Approachable leadership
- Bias towards action
About KOHO
KOHO is one seamless platform for your money and life. Founded in 2014, we are a forward-thinking fintech company dedicated to financially empowering a generation of Canadians. With a Mastercard and innovative tools, we provide our users with the ability to earn, spend, borrow, build credit, and budget—all in one convenient app.
Driven by a genuine desire to help people make financial progress, KOHO has touched the lives of over 1.7 million users. Our mission is to make finance accessible, engaging, and user-friendly, ensuring that everyone has the resources they need to take control of their financial future.
We’re proud to offer a product that our users love, and we remain committed to innovating and evolving to meet their needs. Join us on this journey as we reshape personal finance in Canada.
Senior Manager of Payments Strategy & Operations
Top Benefits
About the role
Who you are
- 5+ years payment operations experience in a high-tech environment; deep understanding of card and bank transaction lifecycles, financial reconciliation and authorization / settlement processes in modern API-based systems
- Strong people manager, passion for coaching and developing the hard and soft skills necessary to deliver both operational and project work under shifting priorities
- Tech-savvy and love working with engineering. Comfortable digging into API docs, architecture diagrams and system logs to diagnose issues and make clear asks
- Highly analytical problem-solver with strong business acumen. Proficient pulling your own data with SQL, constructing forecasts and impact estimates, and making educated assumptions to enable trade-off and prioritization decisions
- Excellent communication and stakeholder management at all levels, can synthesize complex topics to diverse stakeholders and bridge technical and business functions
- Process optimization is second nature, obsessed with measurement and efficiency
What the job involves
- We’re looking for a Sr Manager, Payments Strategy & Operations to join our team for a role to work remotely based in Canada
- Reporting to Director, Payments, you’re going to be leading a team of system analysts to deliver against a hybrid strategy/operations mandate that touches all things money movement - fund flow designs for new products, financial reconciliation, technical analysis and continuous improvement recommendations to payments engineering, cross-functional project delivery, and efficient execution and automation of critical daily workflows
- Own the “operating system” for the Payment Operations team - continuous intake and prioritization of initiatives from across the org, project planning and requirements gathering, sprint planning and delivery, and execution / automation of routine tasks
- Put your fingerprints on every product - use your deep understanding of KOHO’s payments stack and business goals to design and operationalize all money movements, acting as the interface between Product, Tech, Risk, Finance, Data, etc
- Own financial reconciliation function end-to-end - set strategy and standards for detection and mitigation, design workflows and tooling/automation
- Drive continuous improvements and guide the evolution of KOHO payments stack - set and track KPI targets, do impact analysis and synthesize opportunities into an actionable engineering roadmap
- Empower KOHO with payments data - develop and maintain standardized data models, reporting and analytical tools; stand up new data ingestion and publication pipelines
Benefits
- Stock options
- Semi-annual merit increases
- Holiday bonus
- Work from anywhere
- Generous PTO
- Health & Lifestyle spending accounts
- $1000 remote office setup budget
- $5000 referral bonus
- Free KOHO Premium account
- Icon Potential Alt Text
- In-house coaching program
- $2000 annual training allowance
- Approachable leadership
- Bias towards action
About KOHO
KOHO is one seamless platform for your money and life. Founded in 2014, we are a forward-thinking fintech company dedicated to financially empowering a generation of Canadians. With a Mastercard and innovative tools, we provide our users with the ability to earn, spend, borrow, build credit, and budget—all in one convenient app.
Driven by a genuine desire to help people make financial progress, KOHO has touched the lives of over 1.7 million users. Our mission is to make finance accessible, engaging, and user-friendly, ensuring that everyone has the resources they need to take control of their financial future.
We’re proud to offer a product that our users love, and we remain committed to innovating and evolving to meet their needs. Join us on this journey as we reshape personal finance in Canada.