Mitsubishi HC Capital Canada and its parent company, Mitsubishi HC Capital America, form the largest non-captive, nonbank commercial finance company in North America constantly growing and transforming to contribute to a prosperous and sustainable future, creating social value through optimizing the potential of assets.

Joining Mitsubishi HC Capital Canada means becoming an integral part of an experienced team offering flexible commercial financing solutions adapted to the needs of Canadian businesses.

We stand out thanks to a collaborative culture focused on the well-being of our employees, accountability and career development, open-mindedness, inclusiveness as well as positive leadership in our daily activities!

In addition, a sales team specializing in sustainable development and a community action committee allow us to make a significant social and environmental difference.

About:

As Manager, Operations Quality, you will be responsible for establishing, implementing, and overseeing a comprehensive quality assurance framework within the Operations department. Your role focuses on ensuring accuracy, compliance, and adherence to internal policies and regulatory requirements across all operational teams, including credit applications entry, sales support, documentation preparation and validation, security management, and documentation administration. You will primarily concentrate on the consistent delivery of high-quality operational processes and outputs.

Key Responsibilities:

• Develop and Implement Quality Framework: Design, implement, and maintain a robust quality assurance framework, including policies, procedures, standards, and metrics specific to credit applications entry, sales support, documentation preparation and validation, security management, and documentation control processes.

• Lead and Enhance the Credit Applications Entry Process: Establish rigorous quality checks throughout the credit applications entry process to ensure data quality and accuracy and partner on projects aimed at automating and improving the efficiency of the process.

• Establish Quality Standards and Metrics: Define clear quality standards, key performance indicators (KPIs),and benchmarks for each operational teams to measure and track quality performance.

• Lead Quality Assurance Activities: Oversee and participate in quality assurance activities, including audits, reviews, and assessments of operational processes and outputs to identify areas for improvement and ensure compliance.

• Drive Continuous Improvement: Analyze quality data, identify trends and root causes of quality issues, and collaborate with Operations leadership to develop and implement corrective and preventative actions.

• Collaborate with Compliance Team to Ensure Regulatory Compliance: Stay abreast of relevant industry regulations and internal policies and ensure that operational processes and documentation adhere to these requirements.

• Develop and Deliver Training: Develop and deliver quality-related training programs for Operations staff to enhance their understanding of quality standards and best practices.

• Collaborate with Stakeholders: Partner effectively with other departments, including Risk, Compliance, Legal, and IT, to ensure alignment on quality standards and address cross-functional quality issues

• Reporting and Communication: Prepare regular reports on quality performance, trends, and improvement initiatives for senior management. Communicate quality-related information effectively across the Operations department

• Serve as the authority on the interpretation and application of operational policies and procedures within the Operations department. Ensure all operational teams consistently adhere to established guidelines, and resolve any disputes or ambiguities related to policy compliance.

• Empowered to make binding decisions on quality-related matters to uphold regulatory standards, internal controls, and operational integrity.

The profile we are looking for:

• Over 8 years of progressive experience in commercial financing contract management, with a strong focus on operational quality assurance and compliance.
• Minimum of 2 years in management roles, leading cross-functional teams and overseeing quality assurance initiatives.
• Demonstrated experience in developing and implementing quality assurance frameworks, including policies, procedures, standards, and performance metrics.
• Proven ability to lead audits, reviews, and assessments to ensure compliance with internal policies and regulatory requirements.
• Strong verbal and written communication skills, with experience preparing reports and presenting quality performance insights to senior leadership.
• Recognized for initiative, proactivity, and the ability to work both collaboratively across departments (e.g., Risk, Compliance, Legal, IT) and independently.
• Skilled in prioritizing tasks, managing multiple projects, and driving continuous improvement through root cause analysis and corrective actions.
• Known for sound judgment and decision-making, particularly in interpreting and applying operational policies and procedures.
• Strong interpersonal and organizational skills, with a track record of building strong relationships and fostering a culture of quality.
• Experienced in training and developing team members, enhancing their understanding of quality standards and best practices.
• You are fluent in French and English, both oral and written, in order to serve our clients across Canada.

What we have to offer:

• Permanent full-time position
• Flexible work environment with the possibility of working in the offices of:
  • Trois-Rivières
  • Burlington
  • Laval
  • Montreal
  • Calgary
• Vacation and flexible leave as soon as you start with us
• Personal spending account
• Competitive compensation plan including a bonus program
• Group retirement plan including an employer contribution
• Complete group insurance program paid in part by the company
• Several opportunities for professional growth and access to an online training platform
• Wellness program focused on mental, physical, financial and social health
• Employee and family assistance program accessible at all times

Don’t think this position is a great fit for you, but still want to join us? Click here: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=b3ef4f03-f8ff-4ded-80c8-6dd5c5a224f7&ccId=9200144510729\_2&lang=en\_CA&selectedMenuKey=Language

We would like to thank all applicants in advance. Should you be selected for an interview, you will be contacted directly. Mitsubishi HC Capital Canada values diversity and is committed to accessibility. Should you require accommodation due to disability, please notify the Human Resources Recruiter.