Customer Success Associate (Part-Time -> Full-Time)
About the role
Join a rapidly growing HealthTech SaaS startup to transform intake in North America!
We’re building innovative tools that make patient intake smarter, more efficient, and more secure. As part of our Customer Success team, you’ll be the voice of our company, helping clients get the most out of our SaaS platform, guiding them through help desk communication and demos, and turning common questions into instructions. This is a part-time role to start, with the opportunity to grow into a full-time position if it’s a great fit.
What You’ll Do Client Engagement Participate in client demos and presentations via video conferencing. Send clear, timely follow-up emails after meetings.
Support & Helpdesk Be the first point of contact for client requests via the help Desk. Provide friendly, solution-oriented updates and coordinate with the technical team. Escalate complex issues to the right people when needed. Manage Help Desk open tickets.
Documentation & Knowledge Sharing Create and maintain client-facing documentation and knowledge base content. Help build easy-to-follow written and video instructions for clients. Assist in preparing presentations and marketing materials.
About You Excellent communicator (written & verbal). Comfortable with video calls and presenting to clients. Curious, proactive, and eager to learn in a fast-paced environment. Experience in customer success, support in tech SaaS is a plus, but enthusiasm and adaptability matter most! Bachelor’s degree in a technology-related field (Computer Science, Information Technology, Web Development, Digital Media, or similar), or equivalent practical experience. Hands-on experience with web design, website building, or digital platforms. You don’t need to be a coder, but you should be comfortable navigating tech tools and explaining them to others. Strong communication skills with the ability to simplify technical concepts for non-technical users. Curious to learn about our SaaS product ** Why Join Us?** Be part of a fast-growing HealthTech SaaS startup Start part-time, and if it’s a great match, grow into a full-time role. Collaborative, startup-minded team where your initiative matters. Remote work with flexible schedule
About HIPAAtizer
HIPAAtizer offers HIPAA-compliant online form solutions for secure data collection, primarily serving healthcare professionals and related entities. They provide a user-friendly drag-and-drop form builder to create and manage secure online forms, and a service to convert existing paper or digital forms into HIPAA-compliant online versions. The platform ensures data security and compliance with HIPAA regulations, including encryption and access controls, making it an essential tool for handling Protected Health Information (PHI) across various medical practices and supporting service providers.
Customer Success Associate (Part-Time -> Full-Time)
About the role
Join a rapidly growing HealthTech SaaS startup to transform intake in North America!
We’re building innovative tools that make patient intake smarter, more efficient, and more secure. As part of our Customer Success team, you’ll be the voice of our company, helping clients get the most out of our SaaS platform, guiding them through help desk communication and demos, and turning common questions into instructions. This is a part-time role to start, with the opportunity to grow into a full-time position if it’s a great fit.
What You’ll Do Client Engagement Participate in client demos and presentations via video conferencing. Send clear, timely follow-up emails after meetings.
Support & Helpdesk Be the first point of contact for client requests via the help Desk. Provide friendly, solution-oriented updates and coordinate with the technical team. Escalate complex issues to the right people when needed. Manage Help Desk open tickets.
Documentation & Knowledge Sharing Create and maintain client-facing documentation and knowledge base content. Help build easy-to-follow written and video instructions for clients. Assist in preparing presentations and marketing materials.
About You Excellent communicator (written & verbal). Comfortable with video calls and presenting to clients. Curious, proactive, and eager to learn in a fast-paced environment. Experience in customer success, support in tech SaaS is a plus, but enthusiasm and adaptability matter most! Bachelor’s degree in a technology-related field (Computer Science, Information Technology, Web Development, Digital Media, or similar), or equivalent practical experience. Hands-on experience with web design, website building, or digital platforms. You don’t need to be a coder, but you should be comfortable navigating tech tools and explaining them to others. Strong communication skills with the ability to simplify technical concepts for non-technical users. Curious to learn about our SaaS product ** Why Join Us?** Be part of a fast-growing HealthTech SaaS startup Start part-time, and if it’s a great match, grow into a full-time role. Collaborative, startup-minded team where your initiative matters. Remote work with flexible schedule
About HIPAAtizer
HIPAAtizer offers HIPAA-compliant online form solutions for secure data collection, primarily serving healthcare professionals and related entities. They provide a user-friendly drag-and-drop form builder to create and manage secure online forms, and a service to convert existing paper or digital forms into HIPAA-compliant online versions. The platform ensures data security and compliance with HIPAA regulations, including encryption and access controls, making it an essential tool for handling Protected Health Information (PHI) across various medical practices and supporting service providers.