About the role
Overview of the role
As a Senior Product Manager, you will shape the strategy and execution of Upshop’s eCommerce product – Commerce 360, driving product innovation that supports retailers’ digital transformation. You will own the end-to-end success of the Commerce 360 product, including strategy, execution, adoption aligned to measurable business outcomes (e.g., revenue impact, retention, and customer value). You will play a pivotal role in identifying market trends, competitive opportunities, and customer needs to prioritize and execute a roadmap that enhances our eCommerce offerings. In this role, you will have the opportunity to be a platform-minded product leader, partnering with other PMs to shape and operationalize Upshop 360 platform across all product suites.
Responsibilities
- Define and evolve the product vision and strategy for Commerce 360 product suite, leveraging market insights, customer needs, and competitive analysis.
- Build, prioritize, and manage the product roadmap to deliver measurable customer and business value.
- Lead continuous customer discovery to identify unmet needs, validate solutions, and ensure Commerce 360 solves meaningful retailer problems.
- Partner with Product Owner, engineering, design to translate strategic initiatives into clear requirements, architectures, and actionable delivery plans.
- Drive adoption and engagement of new and existing features for the Commerce 360 suite.
- Define and track product success metrics, leveraging quantitative and qualitative insights to inform prioritization, tradeoffs, and continuous improvement.
- Collaborate with peer Product Managers to strategize and execute a platform strategy, ensuring the eCommerce product integrates seamlessly into Upshop 360 platform to deliver unified, end-to-end value for customers.
- Partner with Product Owners, Customer Success, Sales, and Support to ensure successful product launches, customer satisfaction, and ongoing value realization.
- Support go-to-market activities including pricing, positioning, sales enablement, and product storytelling.
- Represent Upshop as a thought leader in the retail and ecommerce ecosystem through events, webinars, and industry discussions.
- Evaluate partnership or integration opportunities that strengthen the ecommerce product portfolio.
Qualifications Required skillsets
- 5+ years of Product Management experience in eCommerce, B2B or B2B2C SaaS in tech-forward organizations.
- Demonstrated ability to translate product strategy, develop roadmaps, and execute cross-functional initiatives.
- Experience in digital commerce platforms, retail technology, or omnichannel solutions.
- Demonstrated ability to work effectively with engineering teams on complex, API-driven, or platform-based products.
- Strong data and analytical skills, with experience using metrics, customer insights, and experimentation to guide product decisions.
- Ability to lead through influence, aligning cross-functional teams and peer Product Managers around shared priorities and platform goals.
- Excellent communication, stakeholder management, and leadership capabilities.
Preferred Qualifications
- Bachelor’s degree in business, marketing, technology, or related field; MBA is a plus.
- Strong execution leadership (project management), with the ability to manage complex, multi-stream initiatives across product, engineering, and go-to-market teams.
- Public speaking, thought leadership, or participation in industry events.
- Experience assessing market opportunities for partnerships or acquisitions.
About Upshop
Upshop is the first total store operations platform synchronizing Fresh, Center, eCommerce, and DSD solutions to make retail operations simplified, smart, and more connected.
Upshop has been pioneering total store operations technology for over 30 years; delivering SaaS-based solutions which offer a simplified, smarter, more connected solution to retail store associates. The business leveraged the technology of leading products FreshIQ®, ShopperKit, Date Check Pro, and Itasca Retail's Magic Inventory Intelligence to synchronize one platform, providing retailers the visibility needed to increase sales, cut waste, and streamline labor efficiencies. Over 150+ retail chain accounts trust our software in over 30,000+ stores, 9 countries, and 3 continents.
About the role
Overview of the role
As a Senior Product Manager, you will shape the strategy and execution of Upshop’s eCommerce product – Commerce 360, driving product innovation that supports retailers’ digital transformation. You will own the end-to-end success of the Commerce 360 product, including strategy, execution, adoption aligned to measurable business outcomes (e.g., revenue impact, retention, and customer value). You will play a pivotal role in identifying market trends, competitive opportunities, and customer needs to prioritize and execute a roadmap that enhances our eCommerce offerings. In this role, you will have the opportunity to be a platform-minded product leader, partnering with other PMs to shape and operationalize Upshop 360 platform across all product suites.
Responsibilities
- Define and evolve the product vision and strategy for Commerce 360 product suite, leveraging market insights, customer needs, and competitive analysis.
- Build, prioritize, and manage the product roadmap to deliver measurable customer and business value.
- Lead continuous customer discovery to identify unmet needs, validate solutions, and ensure Commerce 360 solves meaningful retailer problems.
- Partner with Product Owner, engineering, design to translate strategic initiatives into clear requirements, architectures, and actionable delivery plans.
- Drive adoption and engagement of new and existing features for the Commerce 360 suite.
- Define and track product success metrics, leveraging quantitative and qualitative insights to inform prioritization, tradeoffs, and continuous improvement.
- Collaborate with peer Product Managers to strategize and execute a platform strategy, ensuring the eCommerce product integrates seamlessly into Upshop 360 platform to deliver unified, end-to-end value for customers.
- Partner with Product Owners, Customer Success, Sales, and Support to ensure successful product launches, customer satisfaction, and ongoing value realization.
- Support go-to-market activities including pricing, positioning, sales enablement, and product storytelling.
- Represent Upshop as a thought leader in the retail and ecommerce ecosystem through events, webinars, and industry discussions.
- Evaluate partnership or integration opportunities that strengthen the ecommerce product portfolio.
Qualifications Required skillsets
- 5+ years of Product Management experience in eCommerce, B2B or B2B2C SaaS in tech-forward organizations.
- Demonstrated ability to translate product strategy, develop roadmaps, and execute cross-functional initiatives.
- Experience in digital commerce platforms, retail technology, or omnichannel solutions.
- Demonstrated ability to work effectively with engineering teams on complex, API-driven, or platform-based products.
- Strong data and analytical skills, with experience using metrics, customer insights, and experimentation to guide product decisions.
- Ability to lead through influence, aligning cross-functional teams and peer Product Managers around shared priorities and platform goals.
- Excellent communication, stakeholder management, and leadership capabilities.
Preferred Qualifications
- Bachelor’s degree in business, marketing, technology, or related field; MBA is a plus.
- Strong execution leadership (project management), with the ability to manage complex, multi-stream initiatives across product, engineering, and go-to-market teams.
- Public speaking, thought leadership, or participation in industry events.
- Experience assessing market opportunities for partnerships or acquisitions.
About Upshop
Upshop is the first total store operations platform synchronizing Fresh, Center, eCommerce, and DSD solutions to make retail operations simplified, smart, and more connected.
Upshop has been pioneering total store operations technology for over 30 years; delivering SaaS-based solutions which offer a simplified, smarter, more connected solution to retail store associates. The business leveraged the technology of leading products FreshIQ®, ShopperKit, Date Check Pro, and Itasca Retail's Magic Inventory Intelligence to synchronize one platform, providing retailers the visibility needed to increase sales, cut waste, and streamline labor efficiencies. Over 150+ retail chain accounts trust our software in over 30,000+ stores, 9 countries, and 3 continents.