We are seeking a dedicated & decisive Service Manager to join our dynamic Team.

The Service Manager is responsible for the overall management of their assigned Communities, providing leadership to Service Technicians, overseeing warranty-related budgets, and ensuring the timely and professional resolution of all service issues. This role involves reviewing and resolving escalated homeowner concerns and emergencies, assessing homeowner-submitted Tarion forms, and managing all service deficiencies from the Initial Report through to completion.

This is an excellent opportunity for a motivated professional with a strong drive to produce quality work, while making a meaningful impact in a fast-paced environment.

Why Caivan?

Industry Leading Wages

Annual Paid Operations Shutdown (in addition to Paid Vacation Days)

Complimentary Daily Lunch Program

Onsite Training & Development Programs

Company-Paid Health & Dental Coverage

Coordinating Benefits

Life Insurance where applicable

Group Benefits & Perks (including Goodlife & Bell Mobile)

Recognition Programs (contributions, milestones etc.)

Use of ADP (HR Portal) – easily access your employee information, paystubs & schedule time off

Bi-Weekly Payments directly to your bank account

YOU WILL BRING

-**Education:**Completion of High School education or higher preferred -**Experience:**2-5 years of experience in the residential/commercial construction industry, or experience in renovations/repairs -**Technology:**Comfortable with using smartphones, tablets, or computers to record, review, and communicate service information. Familiarity with service management software (e.g., BuilderLink, Salesforce etc.) is a plus

EXCEPTIONAL SKILLS REQUIRED

-**Leadership:**Ability to lead and motivate a Team of Service Technicians, fostering a collaborative work environment -**Communication:**Excellent verbal and written communication skills, with the ability to interact effectively with homeowners, trades, and internal team members & other Departments -**Technical Knowledge:**In-depth knowledge of multiple trades/crafts (carpentry, drywall, painting, plumbing, etc.) and the ability to assess and resolve service-related issues across these areas -**Organizational Skills:**Outstanding time management, prioritization, multitasking, and organizational skills -**Travel & Flexibility:**Ability to travel daily to assigned sites and work at various locations across the division.

• Must have a valid driver’s license, regular access to a reliable vehicle, and provide own tools

KEY RESPONSIBILITIES

• Lead daily meetings with site staff to review work orders, address any concerns, and ensure all necessary infrastructure, including bins and Technician supplies, are prepared for the sites
• Support and guide Service Technicians as needed, ensuring emergency repairs are responded to promptly across multiple sites
• Assess and address water leaks, structural defects, and claims at various stages (Pre-Delivery Inspections, Initial, 6-Month, Year-End, and 2-Year claims).
• Attend Conciliation appointments on-site to resolve escalated homeowner concerns and ensure effective communication internally & externally regarding service issues
• Regularly track and review all scheduled service appointments, deficiencies, and warranty issues to ensure they are resolved promptly and to a high standard
• Oversee and ensure the timely completion of all seasonal exterior repairs, monitoring progress and ensuring compliance with company standards
• Manage the warranty repair budget, identifying cost trends and reporting on any significant variances or concerns
• Monitor and track the progress of our Homeowner Survey initiatives, ensuring quality service and homeowner satisfaction
• Maintain the model home maintenance program on a weekly basis, ensuring the property stays in top condition.
• Provide weekly site updates to the Team Lead, Service, reporting on ongoing issues and resolutions
• Attend bi-weekly warranty meetings to review Aging Reports and discuss unresolved service matters
• Meet monthly with the Service Team to review current challenges, discuss improvements, and prepare for upcoming changes or evolutions within the Service Department
• Perform other duties, as required, to ensure smooth service operations across assigned Communities

WORKING CONDITIONS

• The position is situated on a busy, high-volume construction site with constant activity, including large machinery
• The majority of time is spent on construction sites (may include exposure to weather, noise, dust, and high-risk activities) -PPE is required at all times in field settings (steel toes & a hard hat)
• The job requires the ability to lift heavy materials and work in all weather conditions
• The position may involve repetitive tasks and exposure to chemicals, dust, and fumes, on occasion

We carefully review all applications and will contact candidates whose skills, experience, and qualifications most closely align with the requirements of the position.

We are committed to providing an inclusive recruitment process. If you require accommodation at any stage of the selection process, please contact Human Resources and we will work with you to meet your needs.

This position is available due to a current vacancy.