JOB SUMMARY:

As a key member of the IT and Communications support team, the IT and Communications Support worker will provide front-line support to Sagamok Anishnawbek staff and leadership. You will provide on-site and remote desktop, server and network support in a variety of client environments, as well as assist with designing and posting community notices across our online distribution channels. You will be a client-facing member of our service delivery team, solving a variety of challenging technical issues and supporting the distribution of important community notices and announcements for Sagamok Anishnawbek.

Daily responsibilities will include technical support, MS Azure cloud-based server management, project deliverables, and technical auditing processes. This job is designed for career growth and allows for a balance between advanced technical skill development and an introduction to project/client management while mentoring alongside our senior team members.

POSITION DUTIES:

• Provide onsite and remote technical support for client hardware, network and application issues, such as: servers, switches, wireless networks, firewalls, storage devices, printers, PCs/MACs and handheld devices.

• Utilization of Freshdesk ticketing system for daily tasks.

• Support and administration of our MS 365 and Azure environments.

• Good working knowledge of Active Directory, DNS, DHCP, and File Sharing.

• Setup and configuration of new computers, cell phones, and configuring Multi-Factor Authentication (MFA.).

• Backup Software, Office and Office 365, remote desktop and end-user applications on a variety of platforms.

• Hardware/software/OS installation, configurations and upgrades, on-boarding.

• Working closely with team members, applying best practices and proactive planning to client environments, providing timely responsiveness to mission-critical client emergencies.

• Follow-up on, provide feedback, and see assigned issues through to resolution.

• Properly escalate unresolved concerns to the next level of support, working closely with senior technical team members or third-party vendors as necessary to resolve outstanding issues.

• Evaluate, test, and deploy software/hardware upgrades.

• Update/close client tickets, maintain client IT documentation and enter daily time records.

• Support content creation by designing materials such as posters, social media posts, and brochures according to Sagamok’s brand guidelines

• Other duties as assigned by manager and/or director.

TERMS AND CONDITIONS OF EMPLOYMENT:

• Must be able to work flexible hours.
• Sign and maintain an annual oath of confidentiality.
• Secure and maintain certification in Privacy and Confidentiality.
• Must provide a criminal record check prior to commencing employment.
• Incumbent is subject to six months’ probation.
• Must be flexible and willing to handle other duties as assigned

QUALIFICATIONS:

• Entry level experience applying a wide range of current IT tools and solutions in business environments.
• Entry level experience with digital design tools including Canva, VISME, and Adobe Creative Suite
• Some education/training and/or equivalent IT experience an asset.
• Strong communication, organizational and time-management skills.
• Confidence when interacting with end-users.
• Excellent troubleshooting and multi-tasking skills in a fast-paced team environment.
• A willingness to learn new technologies and apply them in a live environment.
• Grade 12 Diploma or equivalent.
• Valid “class G” Ontario Driver’s Licence and ability to travel between Sagamok buildings is desirable.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.