Manager, Digital Development - Salesforce Platform
Top Benefits
About the role
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Air Canada is seeking a highly skilled and dynamic leader responsible for the integration, customization, performance optimization and security of the Salesforce platform, as well as leading and managing a team of Salesforce Administrators, Developers, and Business Analysts. The person will be responsible for driving the Technology changes for the Cargo Salesforce platform and the entire Sales ecosystem. This position requires a deep expertise across the Salesforce platform and a strong knowledge in business acumen, vendor management, and leadership.
This is a unique opportunity to work with state-of-the-art technologies, to lead a strong technical team of staff and supporting partners, and to contribute to the creation of the Air Canada of tomorrow. Air Canada manages a complex environment with many external dependencies and proper planning and documentation are keys to success.
This position will be reporting to the Director of Digital Development responsible for Customer applications.
Responsibilities
- Be fully responsible of the entire Salesforce platform, including configuration, software development, customization, enhancements, data quality and security.
- Provide a deep technical expertise across the Salesforce suite of products: Sales and Service Cloud, Experience Cloud, Marketing Cloud, Einstein Analytics, Tableau CRM, Service Cloud Voice, Data Cloud and Loyalty module.
- Demonstrate proficiency on Salesforce API development for advanced customization and integration.
- Lead a team of developers and specialists that build, deliver, and maintain the Salesforce platform as per desired technology architecture and business requirements while ensuring highest quality of end user experience.
- Monitor and optimize the performance, scalability and security of the platform, ensuring high availability and responsiveness.
- Ensure data integrity, security, efficient data flows across the platform as well as data quality and compliance with relevant data privacy regulations.
- Support and manage other Global Corporate programs, Small and Medium Business, Agency Sales systems.
- Manage access and permissions for these platforms, ensuring appropriate user provisioning and security.
- Stay abreast of emerging technologies and industry trends and recommend innovative solutions to enhance the system capabilities.
- Build and maintain strong relationships with the business teams, IT cross functional teams, vendors and relevant stakeholders to plan and deploy platform components and features aligned with key business objectives and technology requirements.
- Develop the Salesforce platform value proposition by deeply understanding the business pain points and future needs, and by delivering an innovative technology roadmap that addresses them. Act as an evangelist of the platform capabilities, help the business teams implement new modules and new ways of doing.
- Evaluate and improve team processes, workflows, and tools to enhance efficiency and effectiveness.
- Participate in implementing an agile framework to manage and prioritize the expectations of various stakeholders while maintaining the platform's stability and performance.
- Act as IT SME on large Sales initiatives ensuring stakeholders are consulted on decisions and kept abreast of status, risks and issues.
- Responsible for maintaining a healthy work environment including development of personal growth opportunities for reporting employees.
- Communicate job expectations, monitoring, and appraising employee performance.
- Provide coaching and mentorship to team members, fostering their professional growth and development.
- Support Air Canada’s governance strategies by ensuring the application platforms are operating within the defined SDLC, ITIL and Cyber risk frameworks.
- Ensure alignment and compliance with internal IT standards related to operations, quality, and security.
Qualifications
- Bachelor’s degree in computer science, Business, or related field.
- Salesforce certifications (e.g., Platform App Builder, Developer) are highly valued.
- 7+ years of experience in Salesforce Marketing Cloud, 3+ managing teams in a large, complex organizations.
- Extensive knowledge of the Salesforce platform, including Sales Cloud, Service Cloud, Marketing Cloud, Tableau, and other modules.
- Experience with CRM, CMS, and other digital platforms.
- Hand-on experience with development within the Salesforce platform
- Experience with identity and access management, as well as with other security aspects of the Salesforce platform (data security, access controls)
- Experience with developing external portals using the Salesforce platform, an asset
- Experience with data management, integration, and API development.
- Excellent problem-solving and analytical skills.
- Proven leadership and team management skills.
- Exceptional analytical, organizational and communication skills.
- Self-motivated and autonomous worker, capable of motivating others.
- Results oriented with a proactive and methodical approach to problem solving.
- Ability to work in a fast-paced and dynamic environment.
- A team player with capability to work closely and cooperatively with diverse groups and working styles.
- Ability to establish and maintain effective business relationships.
- Flexibility and willingness to work extended hours when required.
- Willingness to delegate responsibility and to work with others and coach them to develop their capabilities.
- Fluent in French (spoken and written) is a plus.
Conditions Of Employment
- Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic Requirements Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
About Air Canada
Canada's largest airline, the country’s flag carrier and a founding member of Star Alliance, the world's most comprehensive air transportation network celebrating its 25thanniversary in 2022, Air Canada provides scheduled passenger service directly to 51 airports in Canada, 51 in the United States and 86 internationally. It is the only international network carrier in North America to receive a Four-Star ranking from Skytrax, which in 2021 gave Air Canada awards for the Best Airline Staff in North America, Best Airline Staff in Canada, Best Business Class Lounge in North America, and an excellence award for its management of the COVID-19 pandemic.
**
Air Canada est la plus importante société aérienne du Canada, le transporteur national du pays et un membre cofondateur du réseau Star Alliance — le plus vaste regroupement mondial de sociétés aériennes, qui célèbre son 25e anniversaire en 2022. Les lignes passagers régulières d’Air Canada relient sans escale 51 aéroports au Canada, 51 aux États-Unis et 86 sur le reste du globe. En Amérique du Nord, Air Canada constitue le seul transporteur aérien d’envergure internationale offrant une gamme complète de services à détenir la cote quatre étoiles de Skytrax qui, en 2021, lui a décerné les prix Meilleur personnel au sol et à bord en Amérique du Nord, Meilleur personnel au sol et à bord au Canada, Meilleur salon de classe affaires en Amérique du Nord ainsi qu’un Prix d’excellence pour sa gestion de la pandémie de la COVID-19.
Manager, Digital Development - Salesforce Platform
Top Benefits
About the role
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Air Canada is seeking a highly skilled and dynamic leader responsible for the integration, customization, performance optimization and security of the Salesforce platform, as well as leading and managing a team of Salesforce Administrators, Developers, and Business Analysts. The person will be responsible for driving the Technology changes for the Cargo Salesforce platform and the entire Sales ecosystem. This position requires a deep expertise across the Salesforce platform and a strong knowledge in business acumen, vendor management, and leadership.
This is a unique opportunity to work with state-of-the-art technologies, to lead a strong technical team of staff and supporting partners, and to contribute to the creation of the Air Canada of tomorrow. Air Canada manages a complex environment with many external dependencies and proper planning and documentation are keys to success.
This position will be reporting to the Director of Digital Development responsible for Customer applications.
Responsibilities
- Be fully responsible of the entire Salesforce platform, including configuration, software development, customization, enhancements, data quality and security.
- Provide a deep technical expertise across the Salesforce suite of products: Sales and Service Cloud, Experience Cloud, Marketing Cloud, Einstein Analytics, Tableau CRM, Service Cloud Voice, Data Cloud and Loyalty module.
- Demonstrate proficiency on Salesforce API development for advanced customization and integration.
- Lead a team of developers and specialists that build, deliver, and maintain the Salesforce platform as per desired technology architecture and business requirements while ensuring highest quality of end user experience.
- Monitor and optimize the performance, scalability and security of the platform, ensuring high availability and responsiveness.
- Ensure data integrity, security, efficient data flows across the platform as well as data quality and compliance with relevant data privacy regulations.
- Support and manage other Global Corporate programs, Small and Medium Business, Agency Sales systems.
- Manage access and permissions for these platforms, ensuring appropriate user provisioning and security.
- Stay abreast of emerging technologies and industry trends and recommend innovative solutions to enhance the system capabilities.
- Build and maintain strong relationships with the business teams, IT cross functional teams, vendors and relevant stakeholders to plan and deploy platform components and features aligned with key business objectives and technology requirements.
- Develop the Salesforce platform value proposition by deeply understanding the business pain points and future needs, and by delivering an innovative technology roadmap that addresses them. Act as an evangelist of the platform capabilities, help the business teams implement new modules and new ways of doing.
- Evaluate and improve team processes, workflows, and tools to enhance efficiency and effectiveness.
- Participate in implementing an agile framework to manage and prioritize the expectations of various stakeholders while maintaining the platform's stability and performance.
- Act as IT SME on large Sales initiatives ensuring stakeholders are consulted on decisions and kept abreast of status, risks and issues.
- Responsible for maintaining a healthy work environment including development of personal growth opportunities for reporting employees.
- Communicate job expectations, monitoring, and appraising employee performance.
- Provide coaching and mentorship to team members, fostering their professional growth and development.
- Support Air Canada’s governance strategies by ensuring the application platforms are operating within the defined SDLC, ITIL and Cyber risk frameworks.
- Ensure alignment and compliance with internal IT standards related to operations, quality, and security.
Qualifications
- Bachelor’s degree in computer science, Business, or related field.
- Salesforce certifications (e.g., Platform App Builder, Developer) are highly valued.
- 7+ years of experience in Salesforce Marketing Cloud, 3+ managing teams in a large, complex organizations.
- Extensive knowledge of the Salesforce platform, including Sales Cloud, Service Cloud, Marketing Cloud, Tableau, and other modules.
- Experience with CRM, CMS, and other digital platforms.
- Hand-on experience with development within the Salesforce platform
- Experience with identity and access management, as well as with other security aspects of the Salesforce platform (data security, access controls)
- Experience with developing external portals using the Salesforce platform, an asset
- Experience with data management, integration, and API development.
- Excellent problem-solving and analytical skills.
- Proven leadership and team management skills.
- Exceptional analytical, organizational and communication skills.
- Self-motivated and autonomous worker, capable of motivating others.
- Results oriented with a proactive and methodical approach to problem solving.
- Ability to work in a fast-paced and dynamic environment.
- A team player with capability to work closely and cooperatively with diverse groups and working styles.
- Ability to establish and maintain effective business relationships.
- Flexibility and willingness to work extended hours when required.
- Willingness to delegate responsibility and to work with others and coach them to develop their capabilities.
- Fluent in French (spoken and written) is a plus.
Conditions Of Employment
- Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic Requirements Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
About Air Canada
Canada's largest airline, the country’s flag carrier and a founding member of Star Alliance, the world's most comprehensive air transportation network celebrating its 25thanniversary in 2022, Air Canada provides scheduled passenger service directly to 51 airports in Canada, 51 in the United States and 86 internationally. It is the only international network carrier in North America to receive a Four-Star ranking from Skytrax, which in 2021 gave Air Canada awards for the Best Airline Staff in North America, Best Airline Staff in Canada, Best Business Class Lounge in North America, and an excellence award for its management of the COVID-19 pandemic.
**
Air Canada est la plus importante société aérienne du Canada, le transporteur national du pays et un membre cofondateur du réseau Star Alliance — le plus vaste regroupement mondial de sociétés aériennes, qui célèbre son 25e anniversaire en 2022. Les lignes passagers régulières d’Air Canada relient sans escale 51 aéroports au Canada, 51 aux États-Unis et 86 sur le reste du globe. En Amérique du Nord, Air Canada constitue le seul transporteur aérien d’envergure internationale offrant une gamme complète de services à détenir la cote quatre étoiles de Skytrax qui, en 2021, lui a décerné les prix Meilleur personnel au sol et à bord en Amérique du Nord, Meilleur personnel au sol et à bord au Canada, Meilleur salon de classe affaires en Amérique du Nord ainsi qu’un Prix d’excellence pour sa gestion de la pandémie de la COVID-19.