Ready to turn your passion for great customer service and retail into a role where your voice—and your style—help shape a thriving community?

The Retail Associate ensures the successful sale of new and secondhand retail products to customers by providing excellent customer service and informed knowledge of the product, advertising and promotions.

This is a permanent, full-time (37.5 hours per week) position. The starting range for this position is $19.60 to $21.42 per hour.

Who We Are (external only)

Demonstrating the love of Christ, UGM feeds hope and changes lives through a faith-based continuum of care. We are a proud member of the Canadian Council of Christian Charities and have earned the Best Christian Workplace award again in 2021. We provide competitive salaries, generous vacation and sick leave, an RRSP matching program, as well as the potential for educational assistance and flexible work arrangements. In addition, our extensive benefits plan is fully employer-paid and includes extended dental and medical, as well as $4,500 per year in pooled paramedical expenses. A focus on employee resilience, support for professional development, engagement in meaningful work, and a fun and caring environment are all part of being a member of the UGM team. If you are someone who desires to learn and grow, has a passion to serve and make a difference, and connects with others with both humility and humour, then you will be a great fit at UGM.

Main Duties & Responsibilities

• Present a warm and positive demeanor and attitude with an amazing first impression.
• Present a fashion forward and stylish demeanor in keeping with the branding of the store.
• Provide an excellent customer service oriented environment
• Assist customers and answer all related inquiries.
• Assist in display of merchandise.
• Operate cash register, balance cash, opening and closing cash, preparing documentation for daily closing.
• Assist with in-store promotions and replenishing shelf stock.
• Alert Supervisor to all emergency problems with difficult patrons etc.
• Perform some janitorial duties such as cleaning change rooms, staff lunch room, sweeping floors, dusting display booths etc.
• Sort and rotate merchandise.
• Work collaboratively, as needed, with Marketing Communications team, Consignment Store Supervisor, and Manager, Social Enterprise and Community Engagement to execute inspiring and innovative social media campaigns to raise brand awareness.
• In collaboration and consultation with the Specialist, Social Media, strategize, create, schedule, and post on social media channels (Facebook, Instagram, etc.) to increase awareness of Found, and develop the social community by responding to online comments and inquiries.
• Adhere to all UGM published policies, practices and procedures, including Occupational Health and Safety.
• Perform other duties as assigned.

KSA’s

• Agreement with UGM’s Mission Statement (see www.ugm.ca) and support the Statement of Faith.
• Completion of a secondary school diploma.
• Two years’ experience in retail.
• Excellent customer service skills.
• A great work ethic with an eagerness to try new things.
• A strong foundation of brands and designer knowledge.
• Working knowledge of social media marketing techniques and best practices.
• Background in second-hand clothing an asset
• Good English skills (verbal, reading and writing).
• Basic computer skills (Excel, Word and Outlook).
• Cashier experience
• Must be able to lift 35lbs.
• High degree of comfort in a fast-paced environment.

Working Conditions

• Work Location

Work is generally performed indoors within a retail environment.

• Physical Requirements

The employee will spend 75% of the time standing. Employee is required to operate a cash register intermittently throughout the day, and to periodically look at a computer screen and use a keyboard.

Duties require extended periods of standing and/ or walking. Duties require occasional periods of climbing, pulling/pushing items, lifting/carrying items, keyboarding, reaching with hands and arms, stooping, kneeling, crouching, or crawling. Must be able to lift up to 50lbs occasionally and up to 35lbs regularly.

• Work Conditions

Working environment is generally favorable. Lighting and temperature are adequate. Work is performed amid normal conditions of dust, odors, fumes, and noises. Employee is required to work with large sums of cash. This position is required to work in an environment often dealing with clients in crisis situations brought about by diverse problems.

• Hours of Work

Moderate overtime may be required.

• Hazards

Job requires working with chemicals. Job requires interaction with the public some of whom may be upset, abusive, and/or violent.

• Other

Due to the nature of the job, and our commitment to a safe environment, the candidate is subject to a criminal record check.