About the role
Who We Are
Are you looking to further develop your career in the Healthcare industry with one of North America’s most innovative healthcare providers? Our success is backed by enthusiastic people, ready to make a positive difference in the lives of over 10 million people through digital and enterprise health solutions. If you have a passion for providing compassionate, quality care or services to those in need, then a career with Kii Health might be what you are looking for!
Kii Health is transforming the delivery of healthcare using technology and by providing a patient-centric approach, with an emphasis on continuity of care. By leveraging healthcare technology, the Company is building one, connected platform that addresses all points of a patients’ healthcare journey and provides better access to care and improved outcomes. Through Kii Health’s proprietary technology, the Company delivers quality services through a holistic offering including healthcare navigation, assessments, occupational health, Absence Management and educational resources,
Who You'll Work With
The Account Management Coordinator will work closely with the Account Management team, various Operations teams, as well as other stakeholders throughout the business (Product, Marketing, finance, technology, etc.), and externally, as needed.
What You'll Be Doing
Reporting to the Director, Account Management, this Account Management Coordinator role will be responsible for managing certain customer relationships of Kii Health, across all service lines. This will include contributing to sales presentations, assisting with the behind the scenes implementation of new customers, and supporting customers across Canada. The successful candidate will support a variety of customer needs, acting as a point of contact for day to day service needs. This position is full time, permanent.
Role responsibilities include but are not limited to:
- Develop and continuously grow an in-depth product knowledge of Kii Health Services to be able to coordinate solutions for customers and assist with Operational program delivery where needed
- Develop and maintain effective partnerships with all internal stakeholders
- Contribute to training/orientation presentations, when needed
- Serve as go-to resource for the Account Management and Operations teams, acting as the liaison with other internal teams (billing/finance, marketing, operations)
- Assist with regular customer reporting to customers
What You Need to Be Successful
- 3-5 years experience in customer support.
- Relevant experience in healthcare, occupational health, absence management or assessment industries is a bonus.
- Extremely responsive, detail focused, and highly organized.
- Familiar use of MS Office suite of products and common CRM platforms.
What You Need to Stand Out
- Experience working in complex environments, with competing priorities is an asset.
Skills an Ideal Candidate Would Have
- Relationship-building skills with the ability to collaborate effectively with colleagues in a multi-disciplinary context
- Demonstrated agility and the ability to pivot in a fast-paced environment while managing multiple priorities
- Solid written and verbal communication, including preparing and delivery of presentations
- Ability to identify and manage requirements, priorities, impacts, and solutions
- Solid organizational and analytical skills (able to review results / situations and recommend follow-up actions).
- Passion for creating top quality work in an innovative atmosphere
We thank everyone who is interested in our role. We'll reach out to candidates directly if we are interested in moving forward.
Kii Health is an equal opportunity employer. We do not discriminate on the basis of race, ancestry, religion, color, national origin, gender, sexual orientation, gender orientation or expression, political belief, age, marital status, or disability status.
Kii Health is also committed to fostering a culture of belonging, which includes ensuring an accessible work environment and employment practices. If you require an accommodation in completing any pre-employment assessments or applications, interviewing or otherwise participating in the recruitment process, please email recruiting@cloudmd.ca.
Protecting the safety and welfare of employees, clients, and patients that use our services is of utmost importance to us. For this reason, final applicants will be asked to undergo a background check.
About CloudMD
CloudMD is an innovative North American healthcare service provider focused on empowering healthier living, by combining leading edge technology with an exceptional national network of healthcare professionals. CloudMD's industry leading workplace health and wellbeing solution, Kii, supports both employees and students with a personalized and connected healthcare experience that delivers superior clinical health outcomes, consistent high satisfaction and measurable ROI for payers. Kii includes access to a comprehensive set of services including Employee and Family Assistance Program (EFAP), Student Assistance Program (SAP), Mental Health, Telemedicine, Occupational Health, Assessments and Absence Management, all accessed either via a 24/7 phone line or fully integrated digital platform.
About the role
Who We Are
Are you looking to further develop your career in the Healthcare industry with one of North America’s most innovative healthcare providers? Our success is backed by enthusiastic people, ready to make a positive difference in the lives of over 10 million people through digital and enterprise health solutions. If you have a passion for providing compassionate, quality care or services to those in need, then a career with Kii Health might be what you are looking for!
Kii Health is transforming the delivery of healthcare using technology and by providing a patient-centric approach, with an emphasis on continuity of care. By leveraging healthcare technology, the Company is building one, connected platform that addresses all points of a patients’ healthcare journey and provides better access to care and improved outcomes. Through Kii Health’s proprietary technology, the Company delivers quality services through a holistic offering including healthcare navigation, assessments, occupational health, Absence Management and educational resources,
Who You'll Work With
The Account Management Coordinator will work closely with the Account Management team, various Operations teams, as well as other stakeholders throughout the business (Product, Marketing, finance, technology, etc.), and externally, as needed.
What You'll Be Doing
Reporting to the Director, Account Management, this Account Management Coordinator role will be responsible for managing certain customer relationships of Kii Health, across all service lines. This will include contributing to sales presentations, assisting with the behind the scenes implementation of new customers, and supporting customers across Canada. The successful candidate will support a variety of customer needs, acting as a point of contact for day to day service needs. This position is full time, permanent.
Role responsibilities include but are not limited to:
- Develop and continuously grow an in-depth product knowledge of Kii Health Services to be able to coordinate solutions for customers and assist with Operational program delivery where needed
- Develop and maintain effective partnerships with all internal stakeholders
- Contribute to training/orientation presentations, when needed
- Serve as go-to resource for the Account Management and Operations teams, acting as the liaison with other internal teams (billing/finance, marketing, operations)
- Assist with regular customer reporting to customers
What You Need to Be Successful
- 3-5 years experience in customer support.
- Relevant experience in healthcare, occupational health, absence management or assessment industries is a bonus.
- Extremely responsive, detail focused, and highly organized.
- Familiar use of MS Office suite of products and common CRM platforms.
What You Need to Stand Out
- Experience working in complex environments, with competing priorities is an asset.
Skills an Ideal Candidate Would Have
- Relationship-building skills with the ability to collaborate effectively with colleagues in a multi-disciplinary context
- Demonstrated agility and the ability to pivot in a fast-paced environment while managing multiple priorities
- Solid written and verbal communication, including preparing and delivery of presentations
- Ability to identify and manage requirements, priorities, impacts, and solutions
- Solid organizational and analytical skills (able to review results / situations and recommend follow-up actions).
- Passion for creating top quality work in an innovative atmosphere
We thank everyone who is interested in our role. We'll reach out to candidates directly if we are interested in moving forward.
Kii Health is an equal opportunity employer. We do not discriminate on the basis of race, ancestry, religion, color, national origin, gender, sexual orientation, gender orientation or expression, political belief, age, marital status, or disability status.
Kii Health is also committed to fostering a culture of belonging, which includes ensuring an accessible work environment and employment practices. If you require an accommodation in completing any pre-employment assessments or applications, interviewing or otherwise participating in the recruitment process, please email recruiting@cloudmd.ca.
Protecting the safety and welfare of employees, clients, and patients that use our services is of utmost importance to us. For this reason, final applicants will be asked to undergo a background check.
About CloudMD
CloudMD is an innovative North American healthcare service provider focused on empowering healthier living, by combining leading edge technology with an exceptional national network of healthcare professionals. CloudMD's industry leading workplace health and wellbeing solution, Kii, supports both employees and students with a personalized and connected healthcare experience that delivers superior clinical health outcomes, consistent high satisfaction and measurable ROI for payers. Kii includes access to a comprehensive set of services including Employee and Family Assistance Program (EFAP), Student Assistance Program (SAP), Mental Health, Telemedicine, Occupational Health, Assessments and Absence Management, all accessed either via a 24/7 phone line or fully integrated digital platform.