Asset Recovery Team Lead (12-Months Fixed Term)
About the role
**Asset Recovery Team Lead (12-Months Fixed Term)
Location: Burnaby, BC
Opportunity at Microserve** Position Summary Microserve is looking for an Asset Recovery Team Lead to join out team in Burnaby, BC!
The Asset Recovery Team Lead is responsible for leading the Asset Recovery (AR) team at the Tech Centre. They will work with their team on deploying and retiring IT hardware in our branch locations and responsible for ensuring that all Asset recovery operations are seamless- Receiving/Wiping/Communication/Lease returns. The AR Team Lead will also be the main source of training and support for their team and responsible for their performance reviews, leaves (using ADP) and team development.
This is a 12-month fixed-term contract with an afternoon shift schedule, offering onsite training, competitive pay, benefits, and a Monday to Friday work week.
Responsibilities
- Provide support and training to the Asset Recovery Technicians in the team as needed in the following areas:
- Organizing and processing incoming warehouse inventory
- Moving skids into Asset Recovery, helping our drivers load or un-load truck (when needed).
- Protecting client data by wiping, destroying, and processing computer hard drives
- Preparing skids of lease return inventory,
- Update paperwork and tickets within internal systems
- Ability to handle rush projects and dealing with ambiguity/multitasking with a customer first approach.
- Responsible for creation of daily/weekly/monthly client/stakeholder reports including Lease reporting Asset Tracking and Delinquent report. Ensure all reporting is accurate and audited prior to deadlines.
- Support other departments in the Tech Centre as necessary, depending on workload. Collaborate with project coordinators, stake holders and other sites to ensure seamless AR operation.
- Work proactively to ensure that service delivery is aligned to the client needs, handle client escalations and work on improving client experience.
- Perform administrative tasks including performance reviews and leave management in ADP
- Working on training plan development and updating for new hires and existing employees.
- Ensure their team is motivated and meeting assigned productivity and utilization targets, distributing the daily tasks to the team. Be an advocate for tools and resources for the team.
- Ensure all service levels are met as per the client requirements and deadlines.
- Work on process improvement and innovation with focus on improving efficiency, utilization, productivity, revenue and customer satisfaction.
- Handle the client projects with no escalations and perfect quality (trying to achieve Six Sigma standards).
- Actively participate in Leadership meetings, Team building, and Operational meetings.
- Check and configure BIOS: basic input/output systems for wiping procedures
- Manges the data flow between the computers operating system and attached devices (Hard disk, video adapter, KB, mouse)
Qualifications And Education Requirements
- 3+ years of experience in an enterprise/business IT environment preferred
- Knowledge of desktop hardware, preferably from an enterprise or business environment
- Knowledge of software installation and troubleshooting in a Windows environment.
- Experience in PC assembly or repair
- Adept at leading team activities, Kaizen meetings and quality audit processes
- Adept in change management and in implementing changes in the AR team.
- CompTIA A+ Certification (or similar) considered an asset.
- Vendor-specific hardware certification desired
Position Specific Requirements
- Must be able to lift 50+ lbs.
- Must be able to pass a criminal record check (CPIC)
Compensation: The range for this role for BC residents is $23 - $25/hour. Please note, while the pay range of the role is listed here, this position’s salary is non-negotiable based on geographical market. Your exact salary is determined based on a combination of your relevant experience, skill, competencies, and internal pay equity. If you feel like this role is your dream job and have questions about compensation and benefits, please get in touch with us as we are always happy to discuss further. At Microserve we believe that compensation conversations should always be ongoing.
Microserve is committed to a diverse and inclusive workplace. We are an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify the Recruiter.
Corporate responsibility Employee will understand, meet, and live our core values
We Sweep Floors, Openness, Flexibility, Not Stuffy, Customer Driven
About Us At Microserve, we are an industry leader in providing technology solutions to public and private sector clients across Western Canada. Headquartered in Burnaby, BC, with offices in Victoria, Calgary, and Edmonton, we employ over 550 team members and are one of the largest technology solutions providers, recognized for our ability to deliver and innovate to meet the changing needs of our clients.
About Microserve
Microserve is an IT solutions company rooted in a philosophy of long-term partnerships and continuous innovation. Our outstanding team has delivered IT solutions to clients across BC and Alberta for over 35 years. Based in Burnaby BC, Microserve also holds branches in Victoria, Edmonton, and Calgary in addition to service networks across both provinces.
Since 1987 businesses have trusted Microserve for extensive experience and expertise in providing IT solutions across BC and Alberta, a commitment to excellence in all of our service offerings ensuring only the highest level of quality and client satisfaction, and a focus on relationships and dedication to supporting the long-term best interests of our clients. We are committed to excellence in everything that we do. This commitment to maintaining a high level of expertise in the constantly changing IT industry and to developing long-term relationships has allowed us to establish and maintain a strong market position as one of the largest independent IT solution providers in Western Canada.
We provide services in: Managed Services, IT Security Services, Modern Workplace, Data Centre, Backup & Disaster Recovery, Audio Visual Solutions, Cloud Services, IT Staffing, Projects & IT Consulting, IT Procurement, End User Computing, Managed Print Services
Asset Recovery Team Lead (12-Months Fixed Term)
About the role
**Asset Recovery Team Lead (12-Months Fixed Term)
Location: Burnaby, BC
Opportunity at Microserve** Position Summary Microserve is looking for an Asset Recovery Team Lead to join out team in Burnaby, BC!
The Asset Recovery Team Lead is responsible for leading the Asset Recovery (AR) team at the Tech Centre. They will work with their team on deploying and retiring IT hardware in our branch locations and responsible for ensuring that all Asset recovery operations are seamless- Receiving/Wiping/Communication/Lease returns. The AR Team Lead will also be the main source of training and support for their team and responsible for their performance reviews, leaves (using ADP) and team development.
This is a 12-month fixed-term contract with an afternoon shift schedule, offering onsite training, competitive pay, benefits, and a Monday to Friday work week.
Responsibilities
- Provide support and training to the Asset Recovery Technicians in the team as needed in the following areas:
- Organizing and processing incoming warehouse inventory
- Moving skids into Asset Recovery, helping our drivers load or un-load truck (when needed).
- Protecting client data by wiping, destroying, and processing computer hard drives
- Preparing skids of lease return inventory,
- Update paperwork and tickets within internal systems
- Ability to handle rush projects and dealing with ambiguity/multitasking with a customer first approach.
- Responsible for creation of daily/weekly/monthly client/stakeholder reports including Lease reporting Asset Tracking and Delinquent report. Ensure all reporting is accurate and audited prior to deadlines.
- Support other departments in the Tech Centre as necessary, depending on workload. Collaborate with project coordinators, stake holders and other sites to ensure seamless AR operation.
- Work proactively to ensure that service delivery is aligned to the client needs, handle client escalations and work on improving client experience.
- Perform administrative tasks including performance reviews and leave management in ADP
- Working on training plan development and updating for new hires and existing employees.
- Ensure their team is motivated and meeting assigned productivity and utilization targets, distributing the daily tasks to the team. Be an advocate for tools and resources for the team.
- Ensure all service levels are met as per the client requirements and deadlines.
- Work on process improvement and innovation with focus on improving efficiency, utilization, productivity, revenue and customer satisfaction.
- Handle the client projects with no escalations and perfect quality (trying to achieve Six Sigma standards).
- Actively participate in Leadership meetings, Team building, and Operational meetings.
- Check and configure BIOS: basic input/output systems for wiping procedures
- Manges the data flow between the computers operating system and attached devices (Hard disk, video adapter, KB, mouse)
Qualifications And Education Requirements
- 3+ years of experience in an enterprise/business IT environment preferred
- Knowledge of desktop hardware, preferably from an enterprise or business environment
- Knowledge of software installation and troubleshooting in a Windows environment.
- Experience in PC assembly or repair
- Adept at leading team activities, Kaizen meetings and quality audit processes
- Adept in change management and in implementing changes in the AR team.
- CompTIA A+ Certification (or similar) considered an asset.
- Vendor-specific hardware certification desired
Position Specific Requirements
- Must be able to lift 50+ lbs.
- Must be able to pass a criminal record check (CPIC)
Compensation: The range for this role for BC residents is $23 - $25/hour. Please note, while the pay range of the role is listed here, this position’s salary is non-negotiable based on geographical market. Your exact salary is determined based on a combination of your relevant experience, skill, competencies, and internal pay equity. If you feel like this role is your dream job and have questions about compensation and benefits, please get in touch with us as we are always happy to discuss further. At Microserve we believe that compensation conversations should always be ongoing.
Microserve is committed to a diverse and inclusive workplace. We are an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify the Recruiter.
Corporate responsibility Employee will understand, meet, and live our core values
We Sweep Floors, Openness, Flexibility, Not Stuffy, Customer Driven
About Us At Microserve, we are an industry leader in providing technology solutions to public and private sector clients across Western Canada. Headquartered in Burnaby, BC, with offices in Victoria, Calgary, and Edmonton, we employ over 550 team members and are one of the largest technology solutions providers, recognized for our ability to deliver and innovate to meet the changing needs of our clients.
About Microserve
Microserve is an IT solutions company rooted in a philosophy of long-term partnerships and continuous innovation. Our outstanding team has delivered IT solutions to clients across BC and Alberta for over 35 years. Based in Burnaby BC, Microserve also holds branches in Victoria, Edmonton, and Calgary in addition to service networks across both provinces.
Since 1987 businesses have trusted Microserve for extensive experience and expertise in providing IT solutions across BC and Alberta, a commitment to excellence in all of our service offerings ensuring only the highest level of quality and client satisfaction, and a focus on relationships and dedication to supporting the long-term best interests of our clients. We are committed to excellence in everything that we do. This commitment to maintaining a high level of expertise in the constantly changing IT industry and to developing long-term relationships has allowed us to establish and maintain a strong market position as one of the largest independent IT solution providers in Western Canada.
We provide services in: Managed Services, IT Security Services, Modern Workplace, Data Centre, Backup & Disaster Recovery, Audio Visual Solutions, Cloud Services, IT Staffing, Projects & IT Consulting, IT Procurement, End User Computing, Managed Print Services