About the role
Job Description About ADM :
At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com .
About The Position The Customer Representative will report to the Commercial Manager. This position interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies.
Duties And Responsibilities
- Order entry and invoicing
- Sales contract entry
- Receive IDT shipments into inventory
- Oversee A/R and A/P
- Supply export documentation for export shipments
- Enter new vendors into MDM Hub
- Records management and general office administration
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Assist with placement of orders, refunds, or necessary exchanges
- Assist with Payroll for hourly employees
- Enter in daily production and correct book-to-physical errors
- Make month-end inventory reconciliations
- Grain settlements
- Feed transactions
- Record retention
- Filing
- Additional duties as required
Required Skills And Qualifications
- Familiarity with Microsoft Office (Excel, Outlook, Word)
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multi-task, prioritize, and manage time effectively
- Strong phone contact handling skills and active listening
Education or Work Experience
- High school diploma or equivalent
- Proven customer support experience or experience as a Client Service Representative
Health and Safety
- Follow ADM health and safety standard and report all unsafe acts or conditions to supervisor
- Work in accordance with local/provincial legislation
Req/Job ID 100191BR
Ref ID
About ADM
ADM unlocks the power of nature to enrich the quality of life. We’re a premier global human and animal nutrition company, delivering solutions today with an eye to the future. We’re blazing new trails in health and well-being as our scientists develop groundbreaking products to support healthier living. We’re a cutting-edge innovator leading the way to a new future of plant-based consumer and industrial solutions to replace petroleum-based products. We’re an unmatched agricultural supply chain manager and processor, providing food security by connecting local needs with global capabilities. And we’re a leader in sustainability, scaling across entire value chains to help decarbonize our industry and safeguard our planet. From the seed of the idea to the outcome of the solution, we give customers an edge in solving the nutritional and sustainability challenges of today and tomorrow. Learn more at www.adm.com.
About the role
Job Description About ADM :
At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com .
About The Position The Customer Representative will report to the Commercial Manager. This position interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies.
Duties And Responsibilities
- Order entry and invoicing
- Sales contract entry
- Receive IDT shipments into inventory
- Oversee A/R and A/P
- Supply export documentation for export shipments
- Enter new vendors into MDM Hub
- Records management and general office administration
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Assist with placement of orders, refunds, or necessary exchanges
- Assist with Payroll for hourly employees
- Enter in daily production and correct book-to-physical errors
- Make month-end inventory reconciliations
- Grain settlements
- Feed transactions
- Record retention
- Filing
- Additional duties as required
Required Skills And Qualifications
- Familiarity with Microsoft Office (Excel, Outlook, Word)
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multi-task, prioritize, and manage time effectively
- Strong phone contact handling skills and active listening
Education or Work Experience
- High school diploma or equivalent
- Proven customer support experience or experience as a Client Service Representative
Health and Safety
- Follow ADM health and safety standard and report all unsafe acts or conditions to supervisor
- Work in accordance with local/provincial legislation
Req/Job ID 100191BR
Ref ID
About ADM
ADM unlocks the power of nature to enrich the quality of life. We’re a premier global human and animal nutrition company, delivering solutions today with an eye to the future. We’re blazing new trails in health and well-being as our scientists develop groundbreaking products to support healthier living. We’re a cutting-edge innovator leading the way to a new future of plant-based consumer and industrial solutions to replace petroleum-based products. We’re an unmatched agricultural supply chain manager and processor, providing food security by connecting local needs with global capabilities. And we’re a leader in sustainability, scaling across entire value chains to help decarbonize our industry and safeguard our planet. From the seed of the idea to the outcome of the solution, we give customers an edge in solving the nutritional and sustainability challenges of today and tomorrow. Learn more at www.adm.com.