Terminal Supervisor

Coach Canada is currently accepting internal applications for the position of Terminal Supervisor at our Union Station location.

This position is responsible for supporting the day-to-day operation of the terminal, ensuring safe and efficient service delivery, providing frontline leadership to drivers and terminal employees, and assisting with customer service, dispatch coordination, and operational problem-solving.

Key Responsibilities

• Provide day-to-day supervision and direction to terminal employees.
• Monitor workflow, staffing levels, attendance, and schedule adherence to ensure operational requirements are met.
• Hold employees accountable for performance, conduct, attendance, and compliance with company policies and procedures.
• Address routine operational, customer service, and employee issues independently, escalating more complex matters to management as required.
• Support employee training, coaching, and development.
• Ensure established procedures, safety requirements, and service standards are consistently followed.
• Complete required reports, documentation, and administrative tasks.
• Promote a positive, professional, and customer-focused work environment.
• Perform other duties and responsibilities as assigned by management.

Qualifications

• Previous transportation, dispatch, terminal, or supervisory experience is considered an asset.
• Strong leadership, communication, and conflict resolution skills.
• Ability to make sound decisions in a fast-paced operational environment.
• Strong organizational and administrative abilities.
• Proficient computer skills, including Microsoft Office applications.
• Knowledge of company operations, policies, and procedures is required.
• Ability to work flexible hours, including evenings, weekends, holidays, and on-call assignments as operationally required.

What We Are Looking For

The successful candidate will demonstrate

• Strong leadership and accountability.
• A positive and professional attitude.
• Excellent customer service skills.
• The ability to remain calm under pressure and effectively manage operational challenges.
• A commitment to safety, compliance, and teamwork

Equal Opportunity and Accessibility Statement

Coach Canada is a federally regulated employer, and an equal opportunity employer committed to employment equity and fostering a diverse, inclusive, and accessible workplace. We welcome applications from all qualified individuals, including those who self-identify as members of the four designated groups under the Employment Equity Act: women, Indigenous peoples, persons with disabilities, and members of visible minorities.

In accordance with the Canadian Human Rights Act, the Pay Equity Act, and the Accessible Canada Act, we are committed to treating all applicants fairly and without discrimination. Accommodations are available upon request throughout the recruitment process for applicants with disabilities or other accessibility needs.

If you require accommodation at any stage of the hiring process, please contact us to make arrangements that best support your full participation.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.