Unisync is a leading provider of award winning North American Corporate Apparel, and Public Safety, Law Enforcement Uniform, Equipment supplies and protective garments across Canada and the United States. Our customer base includes Air Canada, WestJet, Canadian Coast Guard, Purolator, Petro Canada, Home Hardware, Alaska Airlines and a broad base of government entities such as the Federal Government of Canada. Job Summary: The Bilingual Program Managers responsibility is to serve as a communication hub between assigned customer accounts and the company, offering new services or products to existing clients as relevant and necessary and managing and solving any customer complaints or issues while meeting all terms and conditions of sales contracts. This role is responsible as well for analyzing open orders and keeping on time deliveries Duties and Responsibilities: Handle inquiries and requests from customer accounts meeting all terms and conditions of sales contracts Coordinate meetings to communicate the latest orders and/or any backlogs, creating action plans, identifying and mitigating potential risks Customize and implement tailored training materials and communicate account related changes affecting the customer service team while promptly addressing inquiries and offering support as needed Coordinate internally with the distribution center to prioritize shipping orders, confirm value-add procedures, receive products, fulfilling internal work orders and managing transfers efficiently Assist and collaborate with the ESF team to maintain electronic store applications for determined accounts this includes assistance with catalog creation, product photos, style changes, shipping changes or out of stock items Generate progress reports for clients and senior leaders Collaborate with production and planning teams to ensure timely production and delivery, monitoring shipments for potential need of express shipping. Coordinate with the production team to obtain quotes, requests samples, update pricing information and explore alternative options for current items. Collaborate with the product development team to innovate, set up new products, coordinate sample shipments and gather customer feedback to enhance products and services. Ensure price increases are communicated to the appropriate teams Represent the company on customer meetings and calls Assist on contract renewals, RFPs and RFIs Other duties as assigned Experience and Education: College/associate’s degree in business administration, supply chain, fashion design or any related field Experience in retail, customer service and account management, preferably from garment and apparel industries Minimum 2 years’ experience Knowledge, Skills and Abilities: Knowledge of garment and apparel industry Verbal and written communication skills. Active listening and talking to others to convey information effectively Ability to speak and write clearly in English and French Ability to analyze complex data Service orientation – actively looking for ways to help people Time management Dependability, being reliable and fulfilling obligations Independence Telephone and email etiquette Attention to detail Cooperation being pleasant with others and displaying a good-natured, cooperative attitude Self-control, maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in difficult situations Computer knowledge MS Excel, Outlook, Word, WMS and ERP systems (Blue Cherry), SQL, Electronic Store Applications Working Conditions, Physical Effort and Environment: Sitting for 5 to 8 hours Little physical strength This posting is for an existing vacancy. Unisync will accommodate all applicant accommodation requests and employees with disabilities. If you require an accommodation to participate in the recruitment and selection process, please contact Human Resources at 1.800.668.3243 ext. 424. Unisync is committed to Employment Equity and diversity and we have a workplace culture where employees feel comfortable with equal opportunities regardless of background, religion, race, gender, physical ability or sexual orientation. We care for our team members and inspire them to grow professionally. Thank you for your interest in Unisync. #INDHI