Client Service Representative - Geosciences
Top Benefits
About the role
AGAT Laboratories is a full-service laboratory with locations across Canada. We are the most diversified laboratory in Canada. Our scientists are highly-skilled and specialized in the fields of biochemistry, chemistry, microbiology, geology, engineering and other specialty services. With a broad range of staff experience and state-of-the-art instrumentation, we provide cross-analytical solutions for the Environmental, Energy, Geotechnical, Mining, Transportation, Industrial, Agri-food and Life Sciences sectors.
Summary AGAT Laboratories is currently looking for a Client Services Representative (CSR) to join our team based out of our Calgary Geotechnical Laboratory. This role is critical in supporting geotechnical clients, including engineering firms, contractors, and municipalities, by providing technical information and project coordination for soil, aggregate, concrete, and compaction testing services. The CSR will bridge the gap between clients and AGAT’s laboratory operations, ensuring timely communication, clarity on project scope, and the delivery of high-quality results.
Duties
- Provide prompt and complete responses to all requests from clients.
- Serve as the primary point of contact for clients regarding technical projects.
- Develop and maintain strong relationships with existing clients which includes face to face meetings, email, correspondence and phone calls.
- Manage customer expectations with respect to all aspects of the work orders in-house.
- Schedule and coordinate technical laboratory testing as per project timelines.
- Assist Sales team to ensure the proper options are presented to clients regarding testing requirements and any other requests.
- Handle administrative tasks related to the department, including file management and record-keeping.
- Coordinate the scheduling and prioritization of laboratory geotechnical tests such as moisture content, Atterberg limits, grain size distribution, Standard/Modified Proctor, and unconfined compressive strength, in alignment with client deadlines.
- Participate in project kick-off meetings as required, to discuss courier logistics, sampling requirements, reporting expectations and invoicing.
- Ensure prompt and accurate delivery of analytical results and invoices.
- Make recommendations to management team based on customer requests and feedback.
- Participate in team training and mentoring of Client Services Administrators.
- Liaison with team and other operations regarding client projects and remain current on all aspects of the department.
Qualifications:
- Previous experience in customer service or administrative roles, preferably in the geotechnical field.
- Minimum 1 year laboratory and previous Customer Service experience and team-oriented focus is essential.
- Proficient computer skills (Outlook, Microsoft Office and Excel, Laboratory Information Management Systems (LIMS) and Reporting Systems).
- Excellent communication skills both verbal and written; confident telephone communications are essential.
- Excellent organization and time management skills.
- Effective problem solving skills along with a demonstrated attention to detail.
Why Work for AGAT? We offer exceptional competitive benefits package, including but not limited to:
- Dental Care
- Extended Health Care
- Vision Care
- Vacation and Flex/sick time
- Employee Assistance Program
- Long Term Disability
- Life Coverage
AGAT Laboratories would like to thank all applicants; however only candidates selected for interviews will be contacted.
AGAT Laboratories is an equal opportunity employer. We are committed to an inclusive, barrier-free recruitment and selection process and work environment. If you are contacted for a job opportunity, please advise the hiring manager of any accommodations that are required. Any information received relating to accommodations will be treated as confidential.
Thank you for your interest in AGAT Laboratories.
About AGAT Laboratories
AGAT Laboratories is a highly specialized Canadian company providing analytical solutions worldwide. As Canada’s national privately-owned laboratory network, AGAT Laboratories is renowned for providing accurate, timely and defensible solutions to complex analytical requests with a constant focus on ensuring “Service Beyond Analysis” to its national and international clients since 1979. With coast-to-coast locations, AGAT Laboratories is comprised of 12 scientific divisions that service a wide spectrum of industries, namely, Environmental Chemistry, Mining Geochemistry, Petroleum Testing, Oil Sands Analysis, Rock Properties, Reservoir Characterization, Lubricant Testing, Air Quality Monitoring, Forensic Chemistry, Ultra-Trace and Toxicology, Food Testing, and Agricultural Analysis. For more information, please visit www.agatlabs.com, Twitter and Instagram, and subscribe to our YouTube channel.
AGAT Laboratoires est une compagnie canadienne spécialisée dans les solutions analytiques à travers le monde. En tant que réseau national de laboratoires privés au Canada, AGAT Laboratoires est réputé pour fournir des solutions précises, opportunes et défendables à des demandes analytiques complexes, avec le souci constant d’assurer un « Service au-delà de l’analyse » à ses clients nationaux et internationaux depuis 1979. Avec des succursales d’un océan à l’autre, AGAT Laboratoires regroupe 12 divisions scientifiques qui desservent un large éventail d’industries, notamment la chimie environnementale, la géochimie minière, les analyses pétrolières, les analyses des sables bitumineux, les propriétés des gisements, la caractérisation des réservoirs, les analyses des lubrifiants, la surveillance de la qualité de l’air, la chimie forensique, les analyses d’ultra-traces et toxicologie, les analyses alimentaires et les analyses agricoles. Pour de plus amples renseignements, veuillez consulter www.agatlabs.com, Twitter et Instagram, et abonnez-vous à notre chaîne YouTube.
Client Service Representative - Geosciences
Top Benefits
About the role
AGAT Laboratories is a full-service laboratory with locations across Canada. We are the most diversified laboratory in Canada. Our scientists are highly-skilled and specialized in the fields of biochemistry, chemistry, microbiology, geology, engineering and other specialty services. With a broad range of staff experience and state-of-the-art instrumentation, we provide cross-analytical solutions for the Environmental, Energy, Geotechnical, Mining, Transportation, Industrial, Agri-food and Life Sciences sectors.
Summary AGAT Laboratories is currently looking for a Client Services Representative (CSR) to join our team based out of our Calgary Geotechnical Laboratory. This role is critical in supporting geotechnical clients, including engineering firms, contractors, and municipalities, by providing technical information and project coordination for soil, aggregate, concrete, and compaction testing services. The CSR will bridge the gap between clients and AGAT’s laboratory operations, ensuring timely communication, clarity on project scope, and the delivery of high-quality results.
Duties
- Provide prompt and complete responses to all requests from clients.
- Serve as the primary point of contact for clients regarding technical projects.
- Develop and maintain strong relationships with existing clients which includes face to face meetings, email, correspondence and phone calls.
- Manage customer expectations with respect to all aspects of the work orders in-house.
- Schedule and coordinate technical laboratory testing as per project timelines.
- Assist Sales team to ensure the proper options are presented to clients regarding testing requirements and any other requests.
- Handle administrative tasks related to the department, including file management and record-keeping.
- Coordinate the scheduling and prioritization of laboratory geotechnical tests such as moisture content, Atterberg limits, grain size distribution, Standard/Modified Proctor, and unconfined compressive strength, in alignment with client deadlines.
- Participate in project kick-off meetings as required, to discuss courier logistics, sampling requirements, reporting expectations and invoicing.
- Ensure prompt and accurate delivery of analytical results and invoices.
- Make recommendations to management team based on customer requests and feedback.
- Participate in team training and mentoring of Client Services Administrators.
- Liaison with team and other operations regarding client projects and remain current on all aspects of the department.
Qualifications:
- Previous experience in customer service or administrative roles, preferably in the geotechnical field.
- Minimum 1 year laboratory and previous Customer Service experience and team-oriented focus is essential.
- Proficient computer skills (Outlook, Microsoft Office and Excel, Laboratory Information Management Systems (LIMS) and Reporting Systems).
- Excellent communication skills both verbal and written; confident telephone communications are essential.
- Excellent organization and time management skills.
- Effective problem solving skills along with a demonstrated attention to detail.
Why Work for AGAT? We offer exceptional competitive benefits package, including but not limited to:
- Dental Care
- Extended Health Care
- Vision Care
- Vacation and Flex/sick time
- Employee Assistance Program
- Long Term Disability
- Life Coverage
AGAT Laboratories would like to thank all applicants; however only candidates selected for interviews will be contacted.
AGAT Laboratories is an equal opportunity employer. We are committed to an inclusive, barrier-free recruitment and selection process and work environment. If you are contacted for a job opportunity, please advise the hiring manager of any accommodations that are required. Any information received relating to accommodations will be treated as confidential.
Thank you for your interest in AGAT Laboratories.
About AGAT Laboratories
AGAT Laboratories is a highly specialized Canadian company providing analytical solutions worldwide. As Canada’s national privately-owned laboratory network, AGAT Laboratories is renowned for providing accurate, timely and defensible solutions to complex analytical requests with a constant focus on ensuring “Service Beyond Analysis” to its national and international clients since 1979. With coast-to-coast locations, AGAT Laboratories is comprised of 12 scientific divisions that service a wide spectrum of industries, namely, Environmental Chemistry, Mining Geochemistry, Petroleum Testing, Oil Sands Analysis, Rock Properties, Reservoir Characterization, Lubricant Testing, Air Quality Monitoring, Forensic Chemistry, Ultra-Trace and Toxicology, Food Testing, and Agricultural Analysis. For more information, please visit www.agatlabs.com, Twitter and Instagram, and subscribe to our YouTube channel.
AGAT Laboratoires est une compagnie canadienne spécialisée dans les solutions analytiques à travers le monde. En tant que réseau national de laboratoires privés au Canada, AGAT Laboratoires est réputé pour fournir des solutions précises, opportunes et défendables à des demandes analytiques complexes, avec le souci constant d’assurer un « Service au-delà de l’analyse » à ses clients nationaux et internationaux depuis 1979. Avec des succursales d’un océan à l’autre, AGAT Laboratoires regroupe 12 divisions scientifiques qui desservent un large éventail d’industries, notamment la chimie environnementale, la géochimie minière, les analyses pétrolières, les analyses des sables bitumineux, les propriétés des gisements, la caractérisation des réservoirs, les analyses des lubrifiants, la surveillance de la qualité de l’air, la chimie forensique, les analyses d’ultra-traces et toxicologie, les analyses alimentaires et les analyses agricoles. Pour de plus amples renseignements, veuillez consulter www.agatlabs.com, Twitter et Instagram, et abonnez-vous à notre chaîne YouTube.