Position: Business Process Architect - Client Services (Asset Management Focus) Client: Public Sector Location: Remote Start: ASAP Duration: 7 weeks initial with a likely 6-month extension Language: English (French is nice to have) Security Clearance: N/A Background: To drive strategic transformation within a Client Services Business Unit by optimizing processes, aligning technology, and enabling value-driven outcomes. This role will ensure that the Client Services is future-ready, efficient, and integrated with our clients' overall transformation goals.

This consultant will be asked to create the following outcomes:

• Streamlined asset management processes reducing operational inefficiencies.
• Improved client experience through faster, more accurate service delivery.
• Enhanced Automation & AI readiness for the client's transformation initiatives.
• Clear governance and compliance framework for client services processes.

Qualifications

• Familiarity with Service Management frameworks & Technology particularly BMC Helix.
• Knowledge of Asset Management Practices. ITIL certification will a plus
• Extensive experience with Business Process Design & Optimization
• Proven experience with Value Stream Mapping & Lean Principles. Six Sigma, Lean certifications will be a plus
• Expert in Technology Integration & Digital Enablement
• Strategic Thinking & Stakeholder Management

Expected Tasks

• Strategy Development

• Define and implement process optimization strategy aligned with client business objectives and transformation roadmap.

• Identify opportunities for efficiency, automation, and AI enablement.

• Process & Value Stream Mapping

• Conduct end-to-end process mapping for client services processes.

• Develop value stream maps to visualize and prioritize improvement areas.

• Establish process governance standards and ensure compliance.

• Technology Alignment

• Collaborate with IT and digital teams to align processes with technology platforms (including AI-driven tools and automation solutions).

• Evaluate and recommend technology enablers for asset lifecycle management.

• Bridge Business & Technology

• Act as a liaison between business stakeholders and technical teams, ensuring requirements are clearly translated into solutions.

• Support integration of Automation & AI capabilities into client services processes.

• Transformation Enablement

• Drive change management initiatives to ensure adoption of new processes and technologies.

• Monitor and report on KPIs and value realization from process improvements.

• Please note this is for a contract position with one of our clients and not a fulltime employment role with Kyndryl Canada**