Administrative Processor (12 Month Contract)
Top Benefits
About the role
Why you’ll love working here:
-
high-performance, people-focused culture
-
our commitment that equity, diversity, and inclusion are fundamental to our work environment and business success, which helps employees feel valued and empowered to be their authentic selves
-
learning and development initiatives, including workshops, Speaker Series events and access to LinkedIn Learning, that support employees’ career growth
-
membership in HOOPP’s world class defined benefit pension plan, which can serve as an important part of your retirement security
-
competitive, 100% company-paid extended health and dental benefits for permanent employees, including coverage supporting our team's diversity and mental health (e.g., gender affirmation, fertility and drug treatment, psychological support benefits of $2,500 per year, parental leave top-up, and a health spending account).
-
optional post-retirement health and dental benefits subsidized at 50%
-
yoga classes, meditation workshops, nutritional consultations, and wellness seminars
-
the opportunity to make a difference and help take care of those who care for us, by providing a financially secure retirement for Ontario healthcare workers
Job Summary
The Admin Processor is responsible for completing tasks including, but not limited to, updating member records, contacting members and Powers of Attorney for clarification or discuss incomplete information, and using HOOPP’s corporate imaging process. These tasks ensure legislative compliance and that high volume transactions are processed promptly to meet HOOPP’s business needs. The incumbent will ensure that output meets established standards and follows defined procedures. Some team members will only handle imaging support and other will only handle administrative tasks related to member record updates and providing member outreach. New hires are expected to gain proficiency in all aspects of the role. Additionally, the Admin Processor provides assistance to Plan Operations as required.
What you will do:
-
Entering data into HOOPP systems from Member-provided forms, emails and faxes, ensuring that established standards for quality are met through adherence to defined procedures.
-
Ensures member document completeness before entering information. In cases where the information is not filled out correctly, move the work to other queues or make outbound phone calls to alert members as to the deficiencies.
-
Completes imaging tasks according to quality standards, procedures, and data security measures.
- Prepare, scan and index incoming member documents, batch them for imaging, complete transmittal sheets, and upload to HOOPP systems electronically.
- Verify scanned images, rescan as required, and carry out daily maintenance of imaging equipment, including identifying and addressing equipment issues.
- Organise and index emailed or faxed documents, log cheques in spreadsheets, upload disability forms, create profiles for unidentified members, and update member details as needed.
-
Create and align electronic cases, idenfity members or employers using existing system tools and functionality and review workflow cases to assign or redirect them appropriately.
-
Mails new forms to members as needed when information is not correct or needs to be signed.
-
Review new and existing workflow cases electronically with the goal of initiating, assigning and determining the redirection of cases to the properly designated queues.
-
Works on specific administrative cases, updating member information, as required.
-
Performs special projects and additional duties as required. Recommends to Plan Services Support management, any changes, improvements, or solutions to problems pertaining to the imaging process.
-
Participates in training and supporting of new staff members and sectional training program activities.
What you bring:
-
Ability to make simple calls to members to advise on incomplete forms, using company procedure to verify member identity.
-
Experience in working in an electronic/digital environment with exposure to computer systems, email, intranet, etc.
-
Proficient in MS Office.
-
Ability to take initiative and make decisions where appropriate and necessary, especially when required to assign cases.
-
Strong technical skills and ability to navigate multi-level admin systems
-
Proven interpersonal, communication, organizational, customer service, multi-tasking, prioritizing, filing and keying/data entry skills.
-
T eam player that works cohesively within a team environment.
-
Attention to detail and accuracy.
-
Results-oriented.
-
Appreciation for confidentiality.
-
H igh School diploma, college or university education preferred.
-
Records Management Certificate from a recognized Community College will be an asset.
-
2 – 4 years general office experience, including experience in data entry and administration.
The expected annual base salary range for this role is: $47,300 - $68,000 CAD
The actual base salary offered to the successful candidate may vary based on multiple factors including, but not limited to, individual's expertise and level of experience applicable to the role they are being offered.
This job is for an existing vacancy.
Not the right fit? Search for Administrative Processor jobs in Toronto, ON
About HOOPP (Healthcare of Ontario Pension Plan)
Established in 1960, the Healthcare of Ontario Pension Plan (HOOPP) is a multi-employer defined benefit pension plan for Ontario's hospital and community-based healthcare sector. We serve more than 460,000 members who provide valued healthcare services at more than 670 employers across the province. At HOOPP, we exist to provide a stable and reliable pension for our members that starts in retirement and is paid for life. As one of Canada's largest and most respected pension plans, HOOPP's net assets reached $112.6 billion at the end of 2023 and our funded status remained strong at 115%. HOOPP's core values - professional, accountable, collaborative, compassionate and trustworthy - guide our every interaction with our members, employers and employees.
We've become one of Canada's leading pension plans by consistently challenging ourselves and embracing innovation. From our unique investment management approach to our innovative technology and thought-provoking research, we constantly seek to push the boundaries, and we do this by hiring passionate, forward-thinking people. Our high-performance culture, which spans our head office in Toronto and our office in London (UK), is founded on collaboration, respect and belonging. HOOPP is an equal opportunity employer and we're proud of our diversity. We select applicants for employment solely on the basis of their qualifications. Should you require accommodation because of a disability during the recruitment and selection process, please contact our Human Resources team. We will be happy to consult with you so that arrangements can be made for reasonable accommodation.
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Administrative Processor (12 Month Contract)
Top Benefits
About the role
Why you’ll love working here:
-
high-performance, people-focused culture
-
our commitment that equity, diversity, and inclusion are fundamental to our work environment and business success, which helps employees feel valued and empowered to be their authentic selves
-
learning and development initiatives, including workshops, Speaker Series events and access to LinkedIn Learning, that support employees’ career growth
-
membership in HOOPP’s world class defined benefit pension plan, which can serve as an important part of your retirement security
-
competitive, 100% company-paid extended health and dental benefits for permanent employees, including coverage supporting our team's diversity and mental health (e.g., gender affirmation, fertility and drug treatment, psychological support benefits of $2,500 per year, parental leave top-up, and a health spending account).
-
optional post-retirement health and dental benefits subsidized at 50%
-
yoga classes, meditation workshops, nutritional consultations, and wellness seminars
-
the opportunity to make a difference and help take care of those who care for us, by providing a financially secure retirement for Ontario healthcare workers
Job Summary
The Admin Processor is responsible for completing tasks including, but not limited to, updating member records, contacting members and Powers of Attorney for clarification or discuss incomplete information, and using HOOPP’s corporate imaging process. These tasks ensure legislative compliance and that high volume transactions are processed promptly to meet HOOPP’s business needs. The incumbent will ensure that output meets established standards and follows defined procedures. Some team members will only handle imaging support and other will only handle administrative tasks related to member record updates and providing member outreach. New hires are expected to gain proficiency in all aspects of the role. Additionally, the Admin Processor provides assistance to Plan Operations as required.
What you will do:
-
Entering data into HOOPP systems from Member-provided forms, emails and faxes, ensuring that established standards for quality are met through adherence to defined procedures.
-
Ensures member document completeness before entering information. In cases where the information is not filled out correctly, move the work to other queues or make outbound phone calls to alert members as to the deficiencies.
-
Completes imaging tasks according to quality standards, procedures, and data security measures.
- Prepare, scan and index incoming member documents, batch them for imaging, complete transmittal sheets, and upload to HOOPP systems electronically.
- Verify scanned images, rescan as required, and carry out daily maintenance of imaging equipment, including identifying and addressing equipment issues.
- Organise and index emailed or faxed documents, log cheques in spreadsheets, upload disability forms, create profiles for unidentified members, and update member details as needed.
-
Create and align electronic cases, idenfity members or employers using existing system tools and functionality and review workflow cases to assign or redirect them appropriately.
-
Mails new forms to members as needed when information is not correct or needs to be signed.
-
Review new and existing workflow cases electronically with the goal of initiating, assigning and determining the redirection of cases to the properly designated queues.
-
Works on specific administrative cases, updating member information, as required.
-
Performs special projects and additional duties as required. Recommends to Plan Services Support management, any changes, improvements, or solutions to problems pertaining to the imaging process.
-
Participates in training and supporting of new staff members and sectional training program activities.
What you bring:
-
Ability to make simple calls to members to advise on incomplete forms, using company procedure to verify member identity.
-
Experience in working in an electronic/digital environment with exposure to computer systems, email, intranet, etc.
-
Proficient in MS Office.
-
Ability to take initiative and make decisions where appropriate and necessary, especially when required to assign cases.
-
Strong technical skills and ability to navigate multi-level admin systems
-
Proven interpersonal, communication, organizational, customer service, multi-tasking, prioritizing, filing and keying/data entry skills.
-
T eam player that works cohesively within a team environment.
-
Attention to detail and accuracy.
-
Results-oriented.
-
Appreciation for confidentiality.
-
H igh School diploma, college or university education preferred.
-
Records Management Certificate from a recognized Community College will be an asset.
-
2 – 4 years general office experience, including experience in data entry and administration.
The expected annual base salary range for this role is: $47,300 - $68,000 CAD
The actual base salary offered to the successful candidate may vary based on multiple factors including, but not limited to, individual's expertise and level of experience applicable to the role they are being offered.
This job is for an existing vacancy.
Not the right fit? Search for Administrative Processor jobs in Toronto, ON
About HOOPP (Healthcare of Ontario Pension Plan)
Established in 1960, the Healthcare of Ontario Pension Plan (HOOPP) is a multi-employer defined benefit pension plan for Ontario's hospital and community-based healthcare sector. We serve more than 460,000 members who provide valued healthcare services at more than 670 employers across the province. At HOOPP, we exist to provide a stable and reliable pension for our members that starts in retirement and is paid for life. As one of Canada's largest and most respected pension plans, HOOPP's net assets reached $112.6 billion at the end of 2023 and our funded status remained strong at 115%. HOOPP's core values - professional, accountable, collaborative, compassionate and trustworthy - guide our every interaction with our members, employers and employees.
We've become one of Canada's leading pension plans by consistently challenging ourselves and embracing innovation. From our unique investment management approach to our innovative technology and thought-provoking research, we constantly seek to push the boundaries, and we do this by hiring passionate, forward-thinking people. Our high-performance culture, which spans our head office in Toronto and our office in London (UK), is founded on collaboration, respect and belonging. HOOPP is an equal opportunity employer and we're proud of our diversity. We select applicants for employment solely on the basis of their qualifications. Should you require accommodation because of a disability during the recruitment and selection process, please contact our Human Resources team. We will be happy to consult with you so that arrangements can be made for reasonable accommodation.